Provider profile
SERVPRO of Winter Park
Provider snapshot
What this listing says
Winter Park, Maitland, and Baldwin Park homeowners dealing with mold after water damage who want a single crew to handle extraction, remediation, and rebuild under one roof.
Best for
- Winter Park, Maitland, and Baldwin Park homeowners who need mold remediation tied to an existing water damage problem
- Property managers with multiple units who want one vendor for extraction, drying, mold work, and rebuild
- Commercial property owners along the Aloma corridor and downtown Orlando needing after-hours emergency response
- Homeowners who want mold remediation that includes HVAC duct cleaning as part of the same job
- Spanish-speaking homeowners who want to communicate directly with field crews
About this company
SERVPRO of Winter Park is a franchise restoration operation based at 665 Jackson Ave in Winter Park, FL. Mold is the job they get called about most in Central Florida, but they started as a water damage company and still handle fire, storm, biohazard, and reconstruction. That water-to-mold pipeline matters: most of their mold work originates from leak calls their own crews responded to first.
Their mold process starts with moisture source identification before any removal begins. They set containment, apply antimicrobial treatments, run HEPA air scrubbers, and hold for post-remediation air sample testing before releasing the space. They include HVAC duct cleaning on jobs where the air handler circulated mold through the system, which they flag as a common issue in Central Florida homes that close up during summer. They also handle reconstruction in-house, so the same company that tears out damaged drywall can put it back.
They draw from the SERVPRO Large Loss Division for storm surge work, which showed during Hurricanes Helene and Milton when multiple reviewers confirmed rapid multi-property response. Day to day, the operation runs with a consistent field crew — Mariana, Abraham, Andres, Matt, and Ernesto appear across dozens of reviews spanning more than a year, which suggests low turnover for a restoration company.
4.9 stars across 256 Google reviews is unusually high for a restoration company handling this volume. Zero negative reviews in the last 18 months. The praise clusters around communication, same-day response, and named crew members who show up repeatedly.
Services
Service area
Based in Winter Park, FL at 665 Jackson Ave. They serve Winter Park, Maitland, Baldwin Park, College Park, Oviedo, Winter Springs, and the greater Orlando area. Reviews confirm active work in Baldwin Park, Mills 50, and downtown Orlando. Response times for Oviedo and Winter Springs — the outer edges of their claimed area — are worth confirming.
Review consensus
Mariana, Abraham, and Andres are named most often across reviews. Reviewers consistently praise same-day or next-morning arrival, clear explanations of the process, and crews that keep the work area organized. Ryan draws specific praise from property managers for honest scoping — multiple reviewers note he recommended against unnecessary services. Maribel is highlighted for communication and follow-through on larger jobs. Ernesto is praised for reconstruction quality, with one reviewer noting a rebuilt room looked better than the original. Several reviewers mention 24/7 availability, with at least two confirming late-night emergency starts.
0 found across 256 total reviews at 4.9★. No negative reviews found in the last 18 months.
The same field crew names — Mariana, Abraham, Andres, Matt, Ernesto — appear across reviews spanning more than a year. For a restoration company that handles emergency calls, this level of crew consistency is unusual and likely drives the rating. Customers interact with the same people from first call through final walkthrough rather than getting rotated through anonymous subcontractors.
Mariana (field technician — consistently positive across 14+ mentions, praised for organization and thoroughness). Abraham (field technician — positive across 10+ mentions, praised for efficiency). Andres (field technician — positive across 12+ mentions, praised for cleanup speed and professionalism). Matt (field technician — positive across 10+ mentions, praised for equipment setup). Ernesto (field technician/reconstruction — positive across 9+ mentions, praised for reconstruction quality). Maribel (project coordinator — positive across 6 mentions, praised for communication and follow-through). Ryan (project manager/estimator — positive across 4 mentions, praised for honest scoping and not upselling). Rey/Rei (project manager — positive across 8 mentions, praised for responsiveness and insurance coordination). Magaly (field technician — positive across 5 mentions, praised for professionalism). Wyatt/Wyett (field technician — positive across 4 mentions, praised for after-hours response). Elias (field technician — positive, 2 mentions). Alex (office/coordinator — positive, 2 mentions, praised for fast scheduling).
Zero complaints in 18 months across 256 reviews is rare for any service company. Ask for Ryan or Maribel as your project point of contact — reviewers single them out for straight talk and honest scoping. If you need mold work, get an independent test first to address the conflict of interest, then let this crew handle the remediation and rebuild.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company that tells you whether you have a problem also profits from fixing it. Consider getting an independent mold assessment before authorizing remediation work.
- SERVPRO is a franchise. The Winter Park location operates independently from other SERVPRO franchises, so experiences at other locations do not apply here.
- Their website lists a broad service area covering Winter Park, Maitland, Baldwin Park, College Park, Oviedo, Winter Springs, and greater Orlando. Confirm response time for locations on the outer edges before booking.
- As a restoration company, mold is one of several services they offer. If you need a company that focuses exclusively on mold, this is not that.