Provider profile
Entrusted
Provider snapshot
What this listing says
Winter Park and Palm Beach County homeowners dealing with water damage that led to mold, especially those who want one company to handle mitigation through reconstruction.
Best for
- Winter Park and greater Orlando homeowners who need water damage dried out and mold addressed by a single company.
- Homeowners whose plumber discovered a leak and referred them for mitigation — Entrusted gets frequent plumber referrals and handles the handoff well.
- Insurance claim situations where you want the restoration company to help navigate supplemental payouts and carrier communication.
- Properties that need reconstruction after mitigation — Entrusted does drywall, flooring, and finishing without subcontracting to a separate company.
About this company
Entrusted is a multi-office restoration and renovation company headquartered in Riviera Beach, Florida, with a Central Florida office in Winter Park. They handle the full arc of property damage: water mitigation, mold remediation, fire restoration, and reconstruction. Their Google listing falls under the Winter Park location, but the company operates across six markets including Tampa, Jacksonville, Houston, and Charlotte.
What stands out is the end-to-end model. Most restoration companies stop at mitigation and hand off reconstruction to someone else. Entrusted keeps it in-house, which means one company manages dryout, mold work, drywall, flooring, and finishing. They also offer a complimentary initial assessment for mold and actively assist with insurance claims, acting as a liaison between homeowners and carriers.
John Torres founded the company in 1995 as Top Job Services, Inc. and has grown it into a multi-state operation with a formal leadership team that includes a CFO, a Director of Mitigation, and dedicated sales leadership. The company holds a Florida general contractor license (CBC1250359) and is BBB accredited. Torres describes the company culture in service-oriented terms, and the staff bios emphasize long tenure and internal promotion.
4.8 stars across 181 Google reviews is a strong rating for a restoration company this size. The volume of named staff in positive reviews suggests consistent field-level quality rather than a single standout employee carrying the reputation.
Services
Service area
Entrusted is headquartered in Riviera Beach, Florida, with a Central Florida office in Winter Park. They also list offices in Tampa, Jacksonville, Charlotte (North Carolina), and the Greater Houston area (Conroe, Texas). The Winter Park location serves Central Florida including the greater Orlando area. The multi-state footprint is unusually broad for a restoration company — confirm that your project will be handled by local Central Florida staff.
Review consensus
Jerome appears in at least five reviews for careful drywall cutting, cleanup, and clear explanations of each step. Jean Paul (also referred to as JP and John Paul) draws similar praise across six or more reviews for mold remediation work, attention to detail, and respectful treatment of homes. Durand gets repeat mentions for explaining the claims process and staying in communication throughout. Antonio, Chris Rudl, and Cameron each earn praise for assessment thoroughness and insurance coordination. Across the board, reviewers highlight same-day or next-day response times, clear communication about project stages, and willingness to explain what is happening at each step.
7 found across 181 total reviews at 4.8★. Pricing and insurance handling are the dominant complaints. One reviewer's elderly mother was told she needed $2,200 in drying equipment that two other companies called unnecessary — the owner responded that the check was returned in full. Another reviewer says Entrusted told her insurance would provide additional money later, which her carrier denied — the owner called this standard industry practice. A third reviewer describes being charged $500/day for fan blowers and says the company exhausted her insurance claim. A separate complaint describes poor flooring installation requiring weekly taping. One review alleges Entrusted dumped debris in another business's dumpster — the owner says it was the wrong business, but the reviewer claims papers with Entrusted's name were in the debris. One 1-star review has no text.
The pricing complaints share a structural thread: Entrusted handles insurance claims on the homeowner's behalf and sets pricing expectations about what carriers will cover. When the insurance payout falls short, homeowners feel misled about who pays the difference. The owner responds to 100% of negative reviews with generally personalized replies that engage with specifics rather than using templates — in one case providing factual context (check returned in full), in another reframing the complaint as industry-standard practice. The 3-star review from an established Local Guide (52 reviews) provides the most detailed operational critique: scheduling delays, inconsistent crews, and unexpected scope expansion during a mold job. This suggests the field operation can be uneven even when the end result is satisfactory.
Jerome (technician — praised repeatedly for careful work and clear explanations). Jean Paul / JP / JeanPaul (technician — praised repeatedly for mold remediation, attention to detail, respect for homes). Durand / Durrand (consultant — praised for explaining claims process and ongoing communication). Antonio (supervisor — praised for thoroughness and communication). Chris / Chris Rudl (assessor — praised for helpful explanations and assessment quality). Cameron (project coordinator — praised for insurance help and project management). Tommy (project manager — praised for communication and scheduling). Ben Wills (project manager — praised for temperament and coordination). Matt / Matt Gall (project manager — praised for going beyond expectations and insurance liaison). Francisco (project manager — praised for communication and schedule adherence). Reece (project manager — praised for efficiency). Jakob / Jacob (technician — praised for thoughtful explanations). Sam Sims (project manager — praised for attitude). Landon Bowen (technician — praised for hard work and care). Eli Brodrecht (consultant — praised for clear explanations). Andrew / Andrew P (project manager — praised for patience and responsiveness). Gordon (technician — praised). Wolkie / Wokie (technician — praised for clear explanations and care with belongings). Daphne J (staff — praised). Albert (technician — praised for work quality). Kerns (technician — praised for clear communication). Blake (staff — praised for providing clear path forward). Elijah (technician — praised for hospitality and knowledge). Aiden (technician — praised for care). Amilkar (consultant — mixed: praised in one review for providing clear path, but named in a negative for recommending unnecessary drying services). Caleb (technician — named in a negative for demolition and overcharging concerns).
Entrusted delivers consistent field-level quality — the number of individually named technicians earning praise across 181 reviews is unusual for a company this size. Ask for Jerome or Jean Paul if mold remediation is your need. But verify every insurance and pricing claim independently with your carrier before signing anything, and get the full cost in writing upfront. The complaints that do surface center on money, not workmanship.
Keep in mind
- Entrusted does both mold testing and mold remediation. That creates a conflict of interest — the company evaluating your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Multiple negative reviews describe feeling pressured into signing paperwork or agreeing to services before fully understanding costs. Read every document carefully and confirm scope and pricing in writing before work begins.
- Some reviewers report being told their insurance would cover additional costs later, only to find out from their carrier that this was not accurate. Verify all insurance coverage claims directly with your insurer.
- The 3-star review notes that Entrusted does not handle reconstruction jobs under $30,000 — smaller repair work after mitigation may require a separate contractor.
- This is a large multi-state operation. The individual who does your assessment may not be the same person who shows up to do the work, and crews can change mid-project.