Provider profile
SERVPRO of Winter Haven
Provider snapshot
What this listing says
Winter Haven and Polk County homeowners who need a single crew to handle water damage, mold remediation, and rebuild under one franchise roof with 24/7 dispatch.
Best for
- Winter Haven and central Polk County homeowners dealing with water damage that has turned into a mold problem — the crew handles extraction, remediation, and rebuild.
- Homeowners who want a single company to manage the full sequence from water extraction through mold removal to drywall replacement, avoiding multiple contractors.
- Commercial property managers in Polk County who need fast after-hours response — multiple reviews confirm sub-hour arrival times, including weekends and holidays.
- Buyers who want a nationally backed franchise with local ownership and a crew that communicates throughout the process.
About this company
SERVPRO of Winter Haven is a franchise restoration company based in Winter Haven, Florida, owned by Michael Panster and Joshua J. Marazzito. Mold remediation is one piece of a broader operation that includes water damage, fire damage, storm cleanup, construction, and commercial restoration. They cover Polk County from Winter Haven out to Lakeland, Auburndale, Haines City, and surrounding communities.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, removal using antimicrobial treatments, cleaning of structural elements and HVAC systems, and then reconstruction of damaged materials. They also offer contents packout and storage at a separate facility. The fact that they handle both mold testing and remediation means they can move from discovery to cleanup without a handoff — but it also means the same company diagnosing the problem is selling the fix.
As a SERVPRO franchise, they operate under a national brand with standardized training and equipment. The local ownership shows up in reviews — multiple customers mention the team responding within an hour, including after hours and on holidays. The franchise serves both residential and commercial clients, and their website notes experience with community properties and commercial spaces.
With a 4.6-star rating across 54 Google reviews, this is a solid but not exceptional score for the market. What stands out is the absence of any recent negative reviews in the last 18 months — every review from that window is 4 or 5 stars.
Services
Service area
Based in Winter Haven, Florida. Serves Polk County including Lakeland, Auburndale, Lake Alfred, Haines City, Inwood, Combee Settlement, Lynchburg, Lucerne Park, and surrounding areas. Reviews confirm jobs in Winter Haven, Dundee, Eagle Lake, Lake Alfred, Lake Wales, Bartow, Kissimmee, and Auburndale.
Review consensus
Chester appears in more reviews than any other employee — praised for speed, efficiency, and professionalism across water damage and cleanup jobs. Jazmyne draws specific praise from two reviewers in April 2026 for being knowledgeable and calming during stressful situations. Mike Oakley, identified as the Operations Manager, gets called out for after-hours responsiveness, giving personal cell phone contact, and not being pushy with sales. Josh Gibson is praised for communication, politeness, and efficiency. Response time is the most consistent theme: multiple reviewers across different months confirm arrival within 45 minutes to one hour, including late nights and holidays.
0 found across 54 total reviews at 4.6★. No recent negative reviews to assess. The last 18 months produced zero reviews at 3 stars or below across 54 total reviews at 4.6 stars.
The complete absence of recent negatives is unusual for a restoration franchise handling emergency work. It could reflect genuinely strong local management under Panster and Marazzito, or it could mean dissatisfied customers are not leaving reviews. One older 4-star review (Candyce Long, February 2023) mentioned the company no longer re-attaches wall-to-wall carpet or replaces kick plates — a scope limitation worth asking about upfront. Several reviews from November 2025 appear to be from people connected to one another (Sylvio, Fernanda, Isabela — similar last names, same date), which may indicate some reviews come from personal networks rather than arms-length customers.
Chester (field technician — praised repeatedly for speed, professionalism, and efficiency). Jazmyne (field contact — praised for knowledge and patience). Mike Oakley (Operations Manager — praised for responsiveness, not pushy). Josh Gibson (field technician — praised for communication and politeness). John (rebuilds manager — praised for listening and answering questions). Chris (technician — praised for inspections and honesty). Sylvio/Syl (technician — praised for fast response and attentiveness). Juan (field crew — praised for efficiency). Brenda (field crew — praised for explaining process). Victor (field crew — praised for professionalism). George (field crew — praised for fast response). Mark (field crew — praised for communication). Brandon (field crew — praised for helpfulness). Ben (field crew — praised for reliability). Brian (field crew — praised for communication). A'Lerica (contact coordinator — praised for responsiveness). David (estimator — praised for honest recommendations). Joe (technician — praised for fire cleanup knowledge). Shawn (reconstruction — praised for keeping customer informed). Russell (contact — praised for communication). Jesus (technician — praised for professionalism). Elizabeth (staff — praised). Zran (technician — praised for going the extra mile).
This franchise has a deep bench of named employees who show up in positive reviews, and response speed is their standout strength. Ask for Chester or Jazmyne by name if available. Because they handle both testing and remediation, get a second opinion on any mold assessment before signing off on the remediation scope.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying mold is the one selling the cleanup. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent mold specialist. Mold is one of many services they offer alongside water, fire, storm, and cleaning. Their mold expertise comes from franchise training, not a mold-only focus.
- One 4-star reviewer (Anita, April 2026) noted the estimate was beyond her budget, suggesting pricing may run higher than smaller local operators.
- Their service area spans much of Polk County, from Winter Haven to Lakeland to Haines City. Confirm your specific location falls within their primary service zone, not the edges.