Provider profile
PuroClean of Winter Garden
Provider snapshot
What this listing says
West Orlando and Winter Garden homeowners needing water or mold work from a bilingual PuroClean franchise with a named mold department contact (Jenny) and 24/7 emergency response.
Best for
- Winter Garden, Windermere, and Horizon West homeowners dealing with water damage from pipe bursts, appliance leaks, or storm flooding who need same-day extraction and drying.
- Spanish-speaking homeowners in West Orlando who want to communicate about mold concerns in their language with a bilingual team.
- Homeowners with mold concerns who want a single point of contact (Jenny in the mold department) to walk them through inspection, testing, and next steps without pressure.
- Commercial property owners in the West Orlando corridor who need water extraction and drying after a retention pond overflow or storm event.
About this company
PuroClean of Winter Garden is a PuroClean franchise in Winter Garden, Florida, owned by Romel Molina and Miliannys Rodriguez. They serve the West Orlando corridor from an office at 711 Business Park Blvd. The company handles water damage, fire and smoke damage, mold removal, mold inspection and testing, biohazard cleanup, and sewage cleanup for both residential and commercial properties. Their website mentions IICRC training, and the about page lists an operations manager (Huenry Sanchez), a dedicated mold department contact (Jenny Parra), and a production technician (Williams Duran).
The standout detail is that dedicated mold department. Jenny Parra runs mold cases from intake through follow-up, and multiple reviewers describe her as unhurried, willing to explain options, and not pushy about upselling. The field crew uses thermal imaging and moisture meters to map damage, and the website describes dehumidification, hydroxyl generators, and EPA-registered disinfectants for post-remediation treatment. One reviewer (Michael R Kanady) noted the company arranged an independent inspector for post-remediation clearance testing, which is a good sign for a company that also does its own testing.
The owners are active in the local Hispanic community. They hold a Hispanic Chamber trusteeship and an EPA Lead-Safe credential. Several Google reviews are in Spanish, and the team clearly operates bilingually.
The 4.7-star rating across 30 reviews is solid but the volume is low. The two negatives are detailed and describe real problems with a storm tarp job. The remaining 28 reviews are all 5-star.
Services
Service area
Based in Winter Garden, Florida at 711 Business Park Blvd. The about page lists 14 service areas across West Orange County and the greater Orlando corridor: Winter Garden, Windermere, Horizon West, Clermont, Celebration, Gotha, Montverde, Oakland, Lake Buena Vista, Bay Hill, Bay Lake, Doctor Phillips, Ocoee, and Tildenville. The main website also references West Orlando broadly and Central Florida. Confirm response time for locations at the edges of this area, particularly Clermont and Celebration.
Review consensus
Humberto draws the most field praise. Taylor Lee described a week-long cigarette smoke remediation where Humberto and his crew scrubbed, cleaned, and treated each affected area. Laurel Kellett said he responded quickly to a condo washing machine leak. Elena Ugas said he explained the water damage repair process and the house looked new afterward. Jenny gets consistent praise for the mold intake process: Robert Ullrich called her amazing, and a detailed review (attributed to a mold inspection and remediation case) described her as patient, unhurried, and proactive with follow-up calls. Tom Hyatt gets praise from Greg Jefferson and Vanessa Kollcaku. Nancy.Cecilia mentioned working with Tom, Romel, and Humberto together. Steven and Jenny were praised by Dr. John Grbac and Mary O'Hara for the inspection and report quality. Gabriel (Gabe) is mentioned by W Mendez, Jason G, and Victor Bastardo. Romel handled an after-hours 911 call for Kathy and a mold job for Jorge Kris. Leonor Boscan in customer support was praised by Eloisa De Brito.
2 found across 30 total reviews at 4.7★. Both 1-star reviews (posted 2025-08-22) describe the same Hurricane Milton roof tarp job from two members of one household. Alfredo Barranco (12 Google reviews, Local Guide) wrote that the tarp was poorly secured, shifted after rain and wind, and the damage worsened. He said the company ignored his reports and asked him to pay for corrections that were not his fault. Nearly a year later, the company collected the full insurance payment. He also flagged a worker who handed over a card offering the same services outside PuroClean. Tatiana Medina (3 reviews) described the same events with more detail about being told to pay for reinstalling the tarp they installed incorrectly. She acknowledged signing a Certificate of Completion but said it does not erase the problems during the process. The owner responded to Tatiana's review, expressing surprise at the timing (nearly a year after completion), referencing the Certificate of Completion she signed, and noting multiple unanswered contact attempts. Tatiana replied that she responded via WhatsApp and had nothing further to discuss. The disagreement about whether the work was acceptable remains unresolved.
The two 1-star reviews come from the same household and describe the same job. That makes them one incident, not two independent complaints. The issue was storm tarp work, not mold or water damage restoration, which is the core service most buyers would hire them for. The owner response engaged with specifics (Certificate of Completion, contact attempts) rather than using a template, which is a positive signal. The 50% owner response rate on negatives (1 response for 2 reviews) reflects the fact that both reviews describe the same job.
Humberto (field technician — positive, praised by Taylor Lee, Laurel Kellett, Elena Ugas, Nancy.Cecilia for water damage and smoke remediation work). Jenny Parra (mold department — positive, praised by Robert Ullrich, Mary O'Hara, Dr. John Grbac, tony garcia for patient communication and mold case management). Tom Hyatt (field — positive, praised by Greg Jefferson, Vanessa Kollcaku, Nancy.Cecilia). Steven (field/inspection — positive, praised by Dr. John Grbac, Mary O'Hara for inspections and reports). Romel Molina (owner — positive, praised by Kathy for after-hours response, Jorge Kris for mold remediation, Nancy.Cecilia). Gabriel/Gabe (field/sales — positive, praised by W Mendez, Jason G, Victor Bastardo). Henry (field — positive, praised by Joseph Pinter for mold inspection, no charge when nothing found). Walter (field — positive, mentioned in a website testimonial for home mold inspection). Leonor Boscan (customer support — positive, praised by Eloisa De Brito).
Ask for Humberto if you have water damage or smoke remediation. Ask for Jenny if you need mold inspection guidance. The one serious complaint involved storm tarp work, not their core water or mold services. Get an independent mold test before agreeing to remediation since they do both testing and removal. If you need storm or roof tarp work specifically, ask detailed questions about their process and warranty.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem is the one billing to fix it. Ask for an independent test or get a second opinion before committing to remediation work.
- The two 1-star reviews both describe the same Hurricane Milton roof tarp job where the tarp shifted after rain and wind, worsening water damage over months. A worker also offered off-the-books services through a personal business. The owner's response pointed to a signed Certificate of Completion but did not address the tarp quality or the side-job issue directly.
- This is a PuroClean franchise. Pricing follows PuroClean's national system, which standardizes rates but does not guarantee the lowest price in your area. One reviewer (Frank Cambareri) specifically noted PuroClean of Winter Garden's quote was more reasonable than a larger competitor's.
- The service area list covers 14 communities across West Orange County and beyond. Confirm actual drive time to your property before booking emergency work.