Provider profile
The Phoenix Restoration of West Palm Beach
Provider snapshot
What this listing says
West Palm Beach homeowners who want one company to handle mold remediation, water damage, plumbing repair, and the rebuild — owner Gus Trujillo runs the jobs personally.
Best for
- West Palm Beach and Palm Beach County homeowners dealing with water damage that has led to mold growth and needs a full tear-out and rebuild.
- Condo owners in the Lake Worth to Boynton Beach corridor who want an owner-operator rather than a franchise crew.
- Spanish-speaking homeowners who want to communicate directly with the team in their language.
- Buyers who want one contract covering plumbing repair, mold remediation, and reconstruction instead of coordinating three separate companies.
About this company
The Phoenix Restoration is an owner-operated restoration company in West Palm Beach run by Gustavo "Gus" Trujillo. They hold three Florida licenses: mold remediator (MRSR3963), plumbing contractor (CFC1434239), and general contractor (CGC1539552). That combination means they can find a leak, fix the plumbing, remediate mold, and rebuild the affected area without subcontracting. They operate from three offices — West Palm Beach, Lake Worth, and Boynton Beach — and serve both residential and commercial properties. The business entity is registered under Yuliette Rodriguez LLC.
What stands out is the breadth of in-house capability. Most mold remediation companies sub out plumbing and reconstruction. Phoenix handles water damage mitigation, mold remediation following IICRC S520 standards, plumbing leak repair, and full rebuild including kitchens, bathrooms, and flooring — all under one roof. They also take on fire damage, roof tarping, biohazard cleanup, and hoarding cleanup. They offer financing through Hearth. The website is bilingual English and Spanish.
Gus shows up personally on most jobs. Reviewers consistently describe him by name — not just a company figurehead, but the person doing the estimate, overseeing the crew, and answering calls. Multiple reviewers mention he responds within 30 minutes of initial contact. Several reviews describe full kitchen or bathroom rebuilds that started as mold or water damage jobs.
At 4.8 stars across 44 Google reviews, the rating is strong. Nearly every review is 5 stars, and the handful of detailed ones describe multi-week renovation projects that went smoothly. For a small owner-operated outfit, that volume and consistency is notable.
Services
Service area
Headquartered in West Palm Beach, Florida, with additional offices in Lake Worth and Boynton Beach. Their service area page lists 12 cities across Palm Beach County: West Palm Beach, Palm Beach, Palm Beach Gardens, Royal Palm Beach, Lake Worth Beach, Westlake, Greenacres, Wellington, Boynton Beach, Boca Raton, Loxahatchee, and Riviera Beach.
Review consensus
Gus Trujillo is named in the majority of reviews. Reviewers praise his fast response time — multiple people say he showed up or called back within 30 minutes. Laura Torres and Jillian Rom highlight clear communication throughout multi-week projects. Several reviewers (Vicki Haefele, Janice Joyner, Kafele Crichton, Evelin Ocampo) describe full kitchen or bathroom rebuilds that started as mold or water damage and finished on time with good results. Susan noted that Gus emailed a detailed plan before starting and there were no surprises at completion. Repeat business is a recurring signal — Laura Torres hired them twice, and Matt Arlick has used them across multiple properties over several years.
1 found across 44 total reviews at 4.8★. Luchys Goodies left a 2-star review describing incomplete finish work: flooring was patched with glue instead of having the damaged section replaced, and calls to report the issue went unanswered. The owner response does not address the specific complaint — it reads as a generic thank-you message praising the reviewer, which suggests either a template response or a reply left before the rating was changed from 5 to 2 stars.
The single negative is a one-off in the data, but the owner response pattern is worth watching. The reply to the 2-star review is a cheerful template that does not acknowledge the flooring complaint or the unanswered calls. With only one negative to judge from, it is unclear whether this is typical of how they handle criticism or just a mismatched response left when the review was originally 5 stars.
Gus Trujillo / Gustavo Trujillo (owner — praised in 15+ reviews for responsiveness, knowledge, hands-on involvement, and clear communication). Crew members are referenced collectively but not named individually.
Nearly everyone who hires Gus is happy with the work, and the repeat business signal is strong. Ask Gus to put the full scope of finish work in writing before the job starts — the one complaint centers on a flooring detail that was patched rather than replaced. If your project involves both remediation and rebuild, get an independent mold test first so you are not relying on the same company for diagnosis and treatment.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the same company that tells you there is a problem profits from fixing it. Ask for an independent mold assessment before committing to remediation.
- Gus appears to be personally involved in most projects. If the company takes on more volume, confirm he will be on your job and not just a crew you have not met.
- One reviewer reported that finish work on flooring was patched with glue rather than properly replaced, and follow-up repair calls went unanswered. Check that your scope of work specifies exactly what gets replaced versus repaired.
- The service area page lists 12 cities across Palm Beach County. With three small offices, confirm response time for locations farther from their West Palm Beach headquarters.