Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
West Palm Beach homeowners dealing with water damage and secondary mold growth who want one company to handle plumbing repair, water extraction, and remediation under one dispatch.
Best for
- West Palm Beach and Palm Beach County homeowners who need mold remediation triggered by a plumbing failure or water damage event and want one company from source repair through final remediation.
- Commercial property managers across the five-county South Florida service area who need 24/7 emergency water extraction with mold prevention treatment before growth starts.
- Homeowners filing insurance claims for water damage and mold who want the restoration company to document the job and coordinate directly with the adjuster.
- Spanish-speaking homeowners in the West Palm Beach metro who need service in their language.
About this company
Roto-Rooter in West Palm Beach is a franchise location of the national plumbing and water damage company, headquartered at 100 S Dixie Hwy. Mold remediation sits inside a much larger operation that primarily handles plumbing, drain cleaning, water heater service, and water damage restoration. The office covers Palm Beach, Broward, Martin, Saint Lucie, and Indian River counties under manager Joe Arensberg.
The mold-relevant differentiator here is that Roto-Rooter keeps plumbing repair and water damage restoration under the same roof. When a pipe burst causes flooding and mold follows, one crew can fix the plumbing source, extract the water, dry the structure, and handle mold remediation without subcontracting. The website states technicians hold IICRC and AMRT certifications, and the mold remediation page references HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. The company also handles insurance documentation and works directly with adjusters.
Roto-Rooter has operated nationally since 1935. The West Palm Beach location holds Florida plumbing license CFC 1428009 and maintains an A+ BBB rating. Service vehicles are stationed across the metro area for same-day and after-hours response.
4.9 stars across 1,456 Google reviews is an unusually high rating at that volume. Most of the recent positive reviews center on a single technician, Tazion (#2102), who handles plumbing and water damage calls. That concentration means your experience depends heavily on which tech gets dispatched.
Services
Service area
Headquartered in West Palm Beach, Florida at 100 S Dixie Hwy. Covers five counties: Palm Beach, Broward, Martin, Saint Lucie, and Indian River. Named cities include Fort Lauderdale, Boca Raton, Boynton Beach, Jupiter, Stuart, Fort Pierce, Vero Beach, Coral Springs, Plantation, Pembroke Pines, Hollywood, and Hallandale Beach. That is a sprawling area roughly 150 miles along the coast, so response times at the margins will differ from West Palm Beach proper.
Review consensus
Tazion (#2102) appears in roughly 30 of the most recent five-star reviews. Customers consistently praise his speed, clear explanations of the problem and repair options, and respectful behavior in the home (wearing booties, cleaning up). Several reviewers describe situations where a previous company failed and Tazion resolved the issue on the first visit. Nile receives praise for being knowledgeable and timely. Miles drew a detailed positive review for diagnosing a kitchen clog and explaining the fix in plain language. Dennis received praise for being knowledgeable during a quote visit. Multiple reviewers highlight same-day or next-day scheduling, including weekend and late-night appointments.
6 found across 1456 total reviews at 4.9★. Two reviewers (Cynthia Sams and Savas Can) describe nearly identical situations: a drain unclog for $580, followed by a camera inspection recommending $8,000 in repairs that a second plumber determined was the city's responsibility. Krystal Califano, a Local Guide with 44 reviews, reports that two technicians lost their snakes inside her drain, charged $475, then recommended digging up the front lawn for $4,500–$7,000. A different company found the issue was a septic tank that needed routine cleaning. Alleyna Williams, a Local Guide with 108 reviews, describes two techs who could not fix a toilet, then quoted $8,000 for pipe replacement. Another company replaced the toilet and solved the problem. David Price reports being charged $6,000 for a one-hour job; the owner response states they could not find his record. Emily describes being quoted low and then charged significantly more after the work was done.
The negative reviews share a structural pattern: a technician handles an initial service call (drain cleaning, clog), then recommends a much larger repair costing thousands. In at least three cases, a second company found the expensive repair was unnecessary. This is consistent with a commission-based pay structure, which one reviewer (Savas Can) explicitly mentions. The owner responses are handled exclusively by Pat Swanson and follow a near-identical template across all six reviews, directing the customer to email without addressing the specifics of the complaint. Two responses claim the customer's record cannot be found.
Tazion #2102 (plumber/technician — overwhelmingly positive, named in 30+ reviews). Nile (technician — positive, praised for knowledge and timeliness). Matthew (technician — positive, praised for being personable and courteous). Miles (plumber — positive, praised for diagnosing kitchen clogs). Dennis (technician — positive, praised for being knowledgeable during a quote visit). Pat Swanson (Customer Satisfaction Manager — neutral, handles all owner responses to negatives via template).
Ask for Tazion (#2102) by name if your job involves plumbing or water damage. Before approving any repair beyond the initial service call, get a written scope and price, then get a second opinion from an independent plumber. If mold remediation follows a water event, ask upfront whether Roto-Rooter will use an independent environmental professional for testing or whether their own team makes the assessment.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. That creates a conflict of interest: the company identifying the problem also profits from fixing it. Ask whether they use a third-party inspector or an independent environmental professional for mold assessment before remediation begins.
- Six one-star reviews in the last 18 months describe a pattern of aggressive upselling. Multiple customers reported being quoted $4,500 to $8,000 for repairs that second-opinion plumbers found unnecessary or that turned out to be the city's responsibility. Get a written scope of work and a second estimate before approving any repair over $1,000.
- Recent positive reviews concentrate heavily on one technician, Tazion (#2102). Other techs appear far less often. Ask the dispatcher if Tazion is available or clarify who will handle your job.
- The service area spans five counties from Vero Beach to Hallandale Beach. That is roughly 150 miles of coastline. Response times to the edges of that range will vary significantly from West Palm Beach proper.
- Owner responses to negative reviews follow a template directing customers to email Pat Swanson, the Customer Satisfaction Manager. The responses do not engage with the specific complaint. This pattern suggests reputation management rather than case-by-case resolution.