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Rescue Clean 911 Water Damage Mold Remediation Air Duct Cleaning in West Palm Beach
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What this listing says
West Palm Beach homeowners dealing with water damage that has turned into mold — a firefighter-owned crew that handles extraction, drying, and remediation under one roof with 60-minute emergency response.
Best for
- Palm Beach County homeowners who need water damage and mold handled by the same crew without coordinating multiple contractors.
- Property owners dealing with insurance claims — reviewers repeatedly confirm the company handles documentation, adjuster coordination, and moisture reporting.
- Weekend and after-hours emergencies where response time matters — multiple reviewers report same-day weekend arrivals.
- Commercial property managers who need mold remediation with minimal disruption — reviewers describe efficient timelines and clear communication throughout.
- Homeowners who want Xactimate-based pricing that aligns with what their insurance company expects to see.
About this company
Rescue Clean 911 is a firefighter-owned restoration company headquartered in Wellington, Florida, with an office at 401 N Rosemary Ave in West Palm Beach. The owner brings more than 20 years of firefighting and first responder experience to the operation. They handle water damage, mold remediation, fire and smoke restoration, biohazard cleanup, air duct cleaning, carpet and tile cleaning, and emergency roof tarping across Palm Beach County and into northern Broward County.
The mold side uses HEPA filtration during remediation and prices jobs through Xactimate, the same estimating software insurance adjusters use. They hold IICRC, NORMI, and NADCA credentials. The company emphasizes insurance documentation — moisture readings, photographs, and inventories — which multiple reviewers confirm carried through to their actual experience. They also offer a first responder discount.
Three offices cover their territory: Wellington, West Palm Beach, and Boca Raton. They claim 24/7 emergency response within 60 minutes. Several reviewers confirm same-day and weekend arrivals, including one who called on a weekend when no other company answered.
A perfect 5.0 stars across 55 Google reviews is unusual for a restoration company. No reviewer has left fewer than 4 stars. That said, roughly a third of reviews are text-free 5-star ratings, and a cluster of those arrived in late March 2022 from accounts with few or no other reviews — a pattern that makes the count less meaningful than the rating itself. The detailed reviews, though, consistently describe fast response, clear communication, and competent remediation work.
Services
Service area
Headquartered in Wellington, Florida, with offices in West Palm Beach and Boca Raton. Serves communities across Palm Beach County — including Jupiter, Palm Beach Gardens, West Palm Beach, Royal Palm Beach, Wellington, Lake Worth Beach, Boynton Beach, Delray Beach, and Boca Raton — and extends into northern Broward County cities like Deerfield Beach and Coral Springs.
Review consensus
Nick is the most frequently named person across reviews. Reviewers credit him with weekend availability, same-day site visits, clear explanations of insurance options, and hands-on involvement from assessment through completion. Shelley Griffith describes Nick coordinating between his crew and her insurance company after a hidden water leak behind her refrigerator. Jane Gao says Nick represented her interests during an insurance adjuster visit. Austen is named alongside Nick for handling a biohazard cleanup with sensitivity after a family death. Matt (also written as Mat) is praised for arriving within an hour to manage a sewage backup. Across all detailed reviews, the most common themes are fast response time, clear communication during the process, and careful cleanup at job completion.
0 found across 55 total reviews at 5.0★. No negative reviews exist in the last 18 months. The company holds a 5.0 rating across all 55 reviews with no ratings below 5 stars.
A cluster of text-free 5-star reviews appeared in late March 2022 from accounts with zero or one other reviews, including what look like related accounts (Aura Lopez, Aura Lopez Carrillo, and jefry Carrillo all posted on March 24-25, 2022). This does not invalidate the detailed reviews, which are specific and consistent, but it means the review count overstates the volume of confirmed customer experiences.
Nick (owner/lead — praised repeatedly for responsiveness, insurance coordination, weekend availability, and knowledgeable walkthroughs). Austen (crew member — praised for sensitivity during a biohazard cleanup). Matt/Mat (crew lead — praised for fast sewage backup response within one hour).
The detailed reviews paint a consistent picture: fast response, clear communication, and a willingness to deal directly with insurance companies. Ask for Nick by name — he shows up in more reviews than anyone else and handles both the assessment and the insurance coordination. Get an independent mold test before agreeing to their remediation scope, since they do both.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- The Google listing address is in West Palm Beach, but their main office is in Wellington. Confirm which crew and response time apply to your specific location.
- Their service area spans from Jupiter to Coral Springs — a wide geographic footprint across two counties. Ask whether your address falls within their primary response zone or the outer edge.
- About a third of their 55 reviews have no text, and several arrived in a short window from accounts with minimal review history. The detailed reviews are consistently positive, but the total count is inflated by empty ratings.