Provider profile
Restoreez
Provider snapshot
What this listing says
Tampa Bay homeowners needing mold remediation or insulation work from a TECO-partnered contractor that handles assessment through final repairs under one roof.
Best for
- Tampa Bay homeowners who need mold assessment and remediation handled by a single company with state licenses for both.
- TECO energy audit participants looking for a contractor to handle insulation upgrades, duct sealing, and rebate paperwork.
- Property owners dealing with hurricane or water damage who want 24/7 emergency response and reconstruction under one contract.
- Multifamily property managers needing a single vendor for unit turns, maintenance, and occasional mold or water damage work.
- Homeowners who want documented before-and-after photo evidence of all work performed in their attic or crawlspace.
About this company
Restoreez is a locally owned restoration and general contracting company based in Tarpon Springs, Florida, serving Pinellas, Hillsborough, Pasco, Hernando, and Sarasota counties. They hold Florida state licenses for both mold assessment and mold remediation, plus IICRC certification for water damage work. They also run a construction division under S&H West Coast FL.
What stands out is the TECO (Tampa Electric) partnership. Restoreez operates as a TECO-recommended contractor for energy audits, duct sealing, and attic insulation. Multiple reviewers found them through TECO rebate programs, and one reviewer called them the only "TECO master contractor" that installs insulation. This pipeline means a large share of their work is weatherization and insulation, not mold. They photograph before-and-after conditions and leave a laminated certificate in the attic showing R-value changes.
The company positions itself as a one-stop shop: mold assessment, remediation, water damage restoration, fire damage restoration, construction, insulation, duct work, and HVAC services. They staff a 24/7 phone line and responded to Hurricane Helene damage with same-day service, including hauling debris by truck while neighboring homes waited.
With 301 Google reviews and a 4.9-star rating, Restoreez sits well above average. The volume is driven largely by insulation and duct work customers coming through the TECO program, which means most reviewers are rating weatherization jobs rather than mold remediation specifically.
Services
Service area
Restoreez is headquartered in Tarpon Springs, Florida. They serve Pinellas, Hillsborough, Pasco, Hernando, and Sarasota counties, covering cities including Tampa, St. Petersburg, Clearwater, Palm Harbor, Safety Harbor, Dunedin, Largo, Brandon, Riverview, Plant City, Lutz, Wesley Chapel, New Port Richey, Spring Hill, Brooksville, Sarasota, and Venice. Five-county coverage from a Tarpon Springs base is a wide footprint.
Review consensus
Fernando Fernandez appears in more reviews than any other staff member. Customers describe him explaining work in detail, photographing conditions, coordinating with other contractors, and accommodating difficult schedules. Crystal handles office scheduling and TECO paperwork; reviewers praise her patience in walking through quote options. Hector Rivera manages sales and project coordination, earning praise for prompt communication and going beyond the scope of work. Ariel leads crew work on duct sealing and insulation installs. Across all reviews, on-time arrival, fast scheduling (often next-day), clean job sites after completion, and before-and-after photo documentation come up repeatedly.
2 found across 301 total reviews at 4.9★. One reviewer had blown-in insulation fall on her husband when he opened the attic hatch, a problem for someone with lung issues. The company initially said nothing could be done. However, the reviewer updated the review: Elvin and Fernando came back the next day and fixed everything, and the reviewer changed their stance to a strong recommendation. A second reviewer reported chipped tile, a shower stop pin their own plumber had to fix, and a bathroom door that would not close. The owner did not respond to either negative review.
Restoreez does not respond to negative reviews at all (0% response rate on recent complaints). That is unusual for a company with 301 reviews and a 4.9-star rating. The insulation complaint was resolved only because the reviewer updated their own review. The bathroom complaint received no acknowledgment. A possible explanation: most of their review volume comes through the TECO referral pipeline, where customer satisfaction runs high and negative reviews are rare enough that the company has not built a response habit. One 5-star review was left by Crystal Ortiz, whose name matches the office coordinator praised across many reviews, suggesting a possible employee self-review.
Fernando Fernandez (field lead — consistently praised across 17+ reviews for thoroughness, photo documentation, and communication). Crystal (office coordinator — praised for scheduling, TECO paperwork, patience with quotes). Hector Rivera (sales/project coordinator — praised for prompt communication and going above expectations). Ariel (crew lead — praised for duct sealing and insulation work). Elvin (manager — credited with resolving the insulation complaint promptly). Trey (installer — praised for professionalism). Dannier (crew member — praised for attention to detail). Damien (duct work — praised, name uncertain per reviewer).
Ask for Fernando by name if your job involves mold remediation or anything requiring coordination with other contractors. For insulation and duct work through TECO, the crew is well-practiced and the process runs smoothly. Get the bathroom or finish-work scope in writing with specific acceptance criteria, since the one unresolved complaint involved exactly that kind of detail work.
Keep in mind
- Restoreez does both mold testing and mold remediation. That creates a conflict of interest: the company assessing your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation services.
- Most of their 301 Google reviews come from insulation and duct work customers referred through TECO. Far fewer reviews describe mold remediation jobs, so the 4.9-star rating reflects weatherization work more than mold-specific performance.
- Their service area spans five counties from Hernando to Sarasota. If you are on the edges of that range, confirm response times and whether the same crew handles your area.
- One reviewer reported sloppy bathroom finish work including chipped tile and a door that would not close. The owner did not respond to that complaint, and the 0% response rate on recent negative reviews means you cannot gauge how they handle disputes.