Provider profile
USA Clean Master
Provider snapshot
What this listing says
Tampa homeowners who want mold remediation, water damage restoration, and carpet cleaning from a single national company with 20+ years of operation and 7-day-a-week scheduling.
Best for
- Tampa-area homeowners dealing with mold after a water event who want one company to handle both the water damage and the mold work.
- Renters or homeowners who need carpet cleaning bundled with pet urine treatment or stain removal, where mold remediation is a secondary concern.
- Commercial property owners who need a single vendor for carpet, upholstery, air duct, and restoration services across a facility.
- Buyers who prefer a national brand with a local Tampa presence and 7-day availability including evenings.
About this company
USA Clean Master is a national cleaning and restoration company that has operated since 2003, with a Tampa location on Bay Heron Pl in the 33616 zip code. Mold remediation is one of roughly a dozen services they offer, alongside carpet cleaning, water damage restoration, air duct cleaning, and upholstery care. This is a cleaning company that added restoration services, not a dedicated mold firm.
Their mold remediation process follows a multi-step sequence: emergency call, inspection, mold correction, containment area setup, demolition of affected materials, cleaning and sanitizing, then restoration. They also offer mold testing, which means they can both diagnose and treat the problem under the same roof. Their website emphasizes green cleaning products developed through partnerships with US-based manufacturers. They run truck-mounted cleaning systems where available.
The company is headquartered in Rockville, Maryland and claims service in 40+ US cities. The Tampa office operates 7 days a week, 8am to 8pm. Their about page states technicians go through a two-month training program and background checks at the national headquarters.
With 4.7 stars across 440 Google reviews, USA Clean Master's Tampa location performs well. Most reviews focus on carpet and upholstery cleaning rather than mold work, which is worth noting if mold remediation is your primary need.
Services
Service area
USA Clean Master's Tampa office is on Bay Heron Pl in Tampa, FL 33616. The company is a national brand headquartered in Rockville, Maryland, with locations listed in over 40 US cities. The Tampa page does not specify which surrounding cities or counties it serves, so confirm coverage for locations outside Tampa proper.
Review consensus
Todd is the standout. He appears in 9 reviews spanning 2022 through 2025, all positive, praised for setting realistic expectations, being punctual, explaining processes clearly, and delivering carpet and upholstery results that exceeded what customers anticipated. Roxanne Wilder noted that Todd told her exactly what to expect and then over-delivered. Dawn Greene credited him with tackling heavily soiled carpets and upholstery that came out dramatically better. Steve drew praise for punctuality in a 2026 review. Multiple reviewers highlight that technicians are courteous, show up within the scheduled window, and handle belongings carefully. Warren Hunnicutt specifically noted the crew was mindful of art and fragile objects throughout the house. Several repeat customers returned for second cleanings.
2 found across 440 total reviews at 4.7★. Two complaints found, with different issues. Jeff (1-star, October 2025) wrote a brief negative saying he would never call them or refer anyone. The owner responded that they could not find Jeff in their scheduling system and asked him to call. Reed Corless (2-star, February 2026, Local Guide with 52 reviews) reported that he was told they would call him back about an urgent cleaning matter and they never did. The owner gave a detailed, personalized response acknowledging the failure, explaining they needed to confirm property access requirements but should have followed up regardless.
The two negatives point in different directions. The 1-star reviewer could not be found in the company's system, which weakens that complaint as evidence. The 2-star complaint about a missed callback is more credible given the reviewer's history (52 reviews, Local Guide) and the owner's full acknowledgment that it happened. The owner response pattern is notable: both responses are personalized and specific, not template replies. The company engages with the substance of each complaint rather than deflecting. That said, nearly all positive reviews center on carpet and upholstery work. There is no review evidence of mold remediation quality from actual customers in this dataset.
Todd (technician — strong positive across 9 reviews, praised for setting expectations, punctuality, and quality of carpet/upholstery work). Steve (technician — positive in 1 review for punctuality).
If you are hiring USA Clean Master in Tampa for carpet or upholstery cleaning, the track record is strong. Ask for Todd if he is still there. For mold remediation, proceed with more caution: there is no review evidence that Tampa customers have used and rated their mold work. Get an independent mold test first given the testing-remediation conflict of interest, and ask the office to detail the specific mold remediation experience of the technician they plan to send.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company diagnosing your mold problem profits from the remediation work. Consider getting an independent mold test before hiring them for removal.
- This is primarily a carpet and upholstery cleaning company. Their Google reviews are overwhelmingly about carpet work, not mold remediation. Ask specifically about their mold remediation experience and how many mold jobs the Tampa office handles per month.
- Their truck-mounted equipment is marked as 'subject to availability, not available in certain areas.' Confirm what equipment they will actually bring to your job.
- USA Clean Master operates nationwide from Maryland headquarters. The Tampa technician handling your mold job may not be a permanent local employee. Ask who will be doing the work and what their specific mold remediation training includes.
- One recent reviewer reported calling about an urgent cleaning matter and never receiving a callback. The company acknowledged this failure. If your job is time-sensitive, confirm response timelines in writing.