Provider profile
SERVPRO of Tampa Southeast
Provider snapshot
What this listing says
Homeowners and businesses in southeast Tampa dealing with water damage or mold that need same-day response and a single company to handle mitigation through reconstruction.
Best for
- Water damage that led to mold growth, where one company can handle both the drying and the mold cleanup
- Commercial properties needing fast response to avoid downtime
- Homeowners who want mitigation, demolition, and reconstruction from a single contractor
- Insurance-filed claims where the company coordinates directly with the adjuster
- Storm or sewage damage situations that need 24/7 emergency response
About this company
SERVPRO of Tampa Southeast is a locally owned franchise run by Brent Nicholson and Leo Millan. The company handles water damage, fire damage, mold remediation, storm damage, sewage cleanup, and reconstruction under one roof. They respond 24/7 and work directly with insurance companies on claims paperwork.
For mold work, the company's website describes containment and filtration systems to prevent cross-contamination during cleanup, along with HEPA vacuums and air scrubbers. They use antimicrobial treatments on affected surfaces and remove porous materials like drywall and carpet when contamination is heavy. They also handle the rebuild after demo.
This is a restoration company, not a testing lab. They do not perform mold testing or inspections to determine whether mold is present. You will need a separate inspector to confirm the scope before remediation starts and to do clearance testing afterward. The upside is that mold remediation is one piece of a broader water-and-fire restoration operation with over 30 years of combined crew experience and IICRC training, so they bring heavy equipment and manpower to larger jobs.
Services
Service area
Serves Tampa and surrounding communities in southeast Hillsborough County, including Brandon, Seffner, Riverview, Valrico, Temple Terrace, Ybor City, and Dover. Also covers Mango, Clair-Mel City, East Tampa, and several smaller neighborhoods.
Review consensus
Fast response times, often same-day. Reviewers consistently name individual crew members and praise clear communication during water damage jobs. Multiple reviews describe the company handling both mitigation and reconstruction on the same project.
3 found across 227 total reviews at 4.9★. The most substantive complaint comes from a Local Guide with 50 reviews who says the company submitted an insurance claim after being told not to, leading to a rate increase. The reviewer also questioned pricing at over $3,000 for fans and dehumidifiers. Two other 1-star reviews mention rude supervisors, but the owner responded that neither reviewer was found in their records.
A large cluster of 5-star reviews from late September to October 2025 mention William de la Hoz by name, many from single-review accounts. This suggests the company may encourage reviews from satisfied customers, which is not unusual but worth noting when interpreting the volume.
Diego Mayorca (frequently named for cleanup and water damage work), William de la Hoz (restoration, very frequently mentioned), Edhino/Eddie (Production Manager, praised for communication and attention to detail), Leonardo Leiva (mitigation and containment), Justin (quick initial response and assessment), Johan Villasmil (water damage), Ricardo (knowledgeable), Jose (helpful and reliable), Nick (water damage demo), Gabriel Rincon (cleaning), Jeannette (office manager, helped with a mold and water issue)
With 3 one-star reviews out of 227, this franchise has an unusually clean record. The most credible negative review raises a real concern about insurance claim handling that buyers should ask about upfront. The overwhelming majority of reviewers praise fast response and name specific crew members, which suggests consistent staffing rather than rotating subcontractors.
Keep in mind
- This is a restoration company. Mold remediation is one of many services, not their sole focus. Most of their reviews mention water damage, not mold specifically.
- They do not do mold testing. You will need to hire a separate mold inspector before and after remediation.
- One detailed 1-star review from a credible Local Guide describes the company submitting an insurance claim after being told not to, resulting in a rate increase. The owner response did not address this specific point.
- As a national franchise, crew quality can vary. Two other 1-star reviews reference rude supervisors, though the owner responded that neither reviewer appeared in their customer records.