Provider profile
SERVPRO of Tampa East Central Temple Terrace
Provider snapshot
What this listing says
Tampa East Central and Temple Terrace homeowners dealing with mold after water damage or storms, backed by a SERVPRO franchise with a deep local crew and 24/7 emergency response.
Best for
- Tampa East Central and Temple Terrace residents who need mold remediation after a water event or storm — the crew handles the water damage and mold cleanup in one engagement.
- Commercial property managers who need fast response — multiple reviews describe same-day or next-day crew arrivals for businesses.
- Homeowners who want one company to handle remediation and reconstruction, avoiding separate contractor coordination.
- Assisted living facilities and institutional properties — at least one ALF has used them repeatedly, per reviews.
About this company
SERVPRO of Tampa East Central, Temple Terrace is a locally owned franchise serving Tampa's east side and Temple Terrace. Owners Michael Panster and Joshua J. Marazzito run this as a full-service restoration operation — mold remediation is one piece alongside water damage, fire cleanup, storm recovery, and construction. They handle both residential and commercial work.
On the mold side, their website describes a standard SERVPRO remediation process: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of damaged materials, and reconstruction. They do not offer mold testing — you would need a separate inspector for that. They also do contents packout and storage, which matters if mold has spread to furnishings.
The franchise opened relatively recently — the earliest reviews date to late 2023, with Howard G. noting it was a new business in the Temple Terrace area. The team has grown quickly. Reviews name more than a dozen individual staff members, suggesting a sizable crew for a franchise this young.
At 4.9 stars across 52 Google reviews with zero negatives in the last 18 months, this is an unusually clean review profile. That said, the franchise is still young and many reviews are text-free 5-star ratings from the early months, which limits what the review data can tell you.
Services
Service area
Headquartered at 7402 N 56th St, Tampa, FL 33617. Serves Tampa (east central), Temple Terrace, and Thonotosassa. At least one reviewer mentioned the Plant City team responding to their call, suggesting some overlap with nearby SERVPRO franchise territories.
Review consensus
Speed of response is the most consistent theme — multiple reviewers describe same-day arrivals and immediate follow-up calls. Brandon stands out for honest assessments; Joshua Simpson specifically notes Brandon told him he did not need SERVPRO's services, which is rare. Chester draws praise from at least four reviewers for cleanup work, including post-construction and water jobs. A'Lerika Koneval earned four separate 5-star reviews in a single month for her communication and follow-through during inspections. Crystal is praised for clear explanations of process and cost. Mark and Juan are frequently mentioned together as a reliable field pair. Scott Hollenbeck is highlighted for responsiveness, including by an assisted living facility that called him out by name.
0 found across 52 total reviews at 4.9★. No negative reviews (0 found across 52 total reviews at 4.9 stars) exist within the 18-month recency window. There is no complaint data to analyze.
This franchise is young (opened late 2023) and has grown its review count quickly. The absence of any negative reviews across 52 total is notable but may partly reflect the early-stage trajectory — newer businesses tend to accumulate positives from initial contacts and referrals before encountering the friction points that generate complaints. Several reviews from late 2023 appear to come from people connected to the owners or the SERVPRO network (e.g., Howard G. mentioning he knows the team personally). This is common for new franchises and does not invalidate the reviews, but it does mean the profile skews toward favorable first impressions rather than a broad cross-section of customers.
Brandon (technician/estimator — positive, praised for honesty and quick response across four reviews). Chester (technician — positive, praised for cleanup quality across four reviews). A'Lerika Koneval (technician/inspector — positive, four reviews in one month praising communication). Mark (technician — positive, named in four reviews for field work). Mike Oakley (manager/contact — positive, praised for scheduling and knowledge). Crystal (project coordinator — positive, praised for clear cost and process explanations). Landon (technician — positive, named in three reviews). Victor P./Victor B. (technician — positive, named in three reviews). Juan (technician — positive, named in three reviews for field work). Scott Hollenbeck (contact/manager — positive, praised for responsiveness). Josh Gibson (technician/manager — positive, praised for communication and knowledge). George (technician — positive). David (technician — positive). Michael Q (technician — positive). Isa (staff — positive, praised in Spanish-language review for attentiveness).
With no complaints to flag, the main risk here is the limited history — you are trusting a franchise that has been operating for about two and a half years. Ask for references from mold-specific jobs, since most reviews describe water damage work. Request your own independent mold test before and after remediation, since SERVPRO does not provide testing.
Keep in mind
- They do not do mold testing. You will need a separate independent inspector to confirm the mold problem before and after remediation.
- This is a SERVPRO franchise, which means standardized processes and national brand backing — but also means the local team's quality depends entirely on the franchise owners and their hires, not the brand name.
- The franchise opened around late 2023. The team has built a strong review profile quickly, but there is limited long-term track record to evaluate.
- Service area listed as Tampa, Temple Terrace, and Thonotosassa. One reviewer mentioned calling the Plant City team, suggesting shared resources across nearby SERVPRO territories — confirm which crew will handle your job.
- About half the early reviews (2023-2024) are text-free 5-star ratings, making it harder to assess specific service quality from that period.