Provider profile
ServiceMaster DSI
Provider snapshot
What this listing says
Tampa Bay homeowners and commercial property managers who want a national franchise's 24/7 response network for mold tied to water or storm damage.
Best for
- Tampa Bay area residents dealing with mold discovered during or after water damage restoration.
- Commercial property managers who need a single vendor for water extraction, drying, and mold work under one contract.
- Homeowners whose insurance company recommends ServiceMaster, since the franchise has established insurer relationships.
About this company
ServiceMaster DSI is a Tampa-based franchise of ServiceMaster Restore, operating out of 7840 Professional Place in Tampa. Mold is one piece of a broader restoration operation that also covers water damage, fire and smoke cleanup, storm damage, and odor removal. They serve both residential and commercial properties across the Tampa Bay region.
Nothing on their website distinguishes their mold work from the standard franchise playbook. They mention mold inspection, remediation, and working with nationally recognized testing facilities for laboratory analysis. They do not name specific equipment, containment methods, or personnel credentials on the local franchise page. The parent brand claims 65 years of experience and an internal QRV (Quality Restoration Vendor) standards program, but how that translates to this specific Tampa location is unclear.
Services
Service area
Headquartered at 7840 Professional Place in Tampa, FL. Their website lists coverage for St. Petersburg, North Tampa, Sarasota, Brandon, Valrico, and Town 'N' Country. That spans a wide stretch of the Tampa Bay metro — confirm response times for locations south of Sarasota or north of Tampa.
Review consensus
Fast response times are the most consistent theme. Chloe Ward reported a crew on-site within 2 hours of an insurance call. Alex O had technicians arrive within 3 hours late at night. Tom Billinge described a team that stayed past midnight setting up 23 blowers after a water softener failure. Reviewers frequently mention courtesy and clear explanations of the process. Pavel earned specific praise from Karen Main for taking time to explain his work. Scott was noted by Jim Grant for communication. Armando was thanked by Chris and Kristine R. for empathy. De and Joe were called out by Mary Skinner. Jose Negron was praised by Edgar Alvarez Jr.
0 found across 20 total reviews at 5.0★. No negative reviews found in the last 18 months (0 found across 20 total reviews at 5.0 stars). The absence of complaints is notable but also reflects a very small review volume. Twenty total reviews over several years of operation suggests most customers are not leaving feedback.
The review timeline is unusual. Most reviews cluster in April-May 2019, with only two reviews from 2024 and nothing from 2025 or 2026. This could mean the franchise changed hands, stopped actively soliciting reviews, or operates at low volume. The burst of 2019 reviews, several with no text and from low-review-count accounts, looks like a one-time push to build an online presence.
Pavel (technician — praised for patience, knowledge, and thoroughness by Karen Main). Scott (team lead or manager — praised for communication by Jim Grant). Armando (unknown role — praised for empathy by Chris and Kristine R.). De (technician — praised by Mary Skinner). Joe (technician — praised by Mary Skinner). Jose Negron (service technician — praised by Edgar Alvarez Jr.).
The perfect 5.0 rating looks good on paper, but 20 reviews over multiple years is an unusually small sample. Ask for references from recent mold-specific jobs, not just water damage work. Request the name of the technician who will handle your project and confirm their mold-specific training, since the franchise covers many service types and the website does not detail individual credentials.
Keep in mind
- They do both mold testing and mold remediation. That means the company identifying your mold problem is the same one billing to fix it. Ask for an independent third-party test before committing to remediation.
- With only 20 Google reviews, all 5-star, and most from 2019, the review sample is unusually thin for a company that has been operating for years. This makes it hard to assess current performance.
- This is a franchise. Service quality depends on the local owner-operator and crew, not the national brand. The website is mostly corporate template content with limited local detail.
- Their listed service area spans from St. Petersburg to Sarasota. Confirm response times for locations outside Tampa proper.