Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Tampa homeowners dealing with water damage that has led to mold growth, especially insurance-referred jobs where a national restoration company with 50 years of experience handles both mitigation and rebuild under one contract.
Best for
- Tampa Bay homeowners whose water damage has progressed to mold and who want one company to handle mitigation through rebuild
- Insurance-referred restoration jobs where the company needs to coordinate directly with the adjuster and document the claim
- Commercial property managers needing a national restoration company with a local Tampa presence and 24/7 emergency response
- Homeowners who want mold remediation from a company that does not also do mold testing, avoiding the conflict of interest
About this company
Jenkins Restorations runs a Tampa office out of Breckenridge Parkway, one of 24 locations for this national restoration company headquartered in Chantilly, Virginia. They have operated since 1975. Their primary business is water, fire, and storm damage restoration for both residential and commercial properties. Mold remediation is handled through Jenkins Environmental Services, a wholly owned subsidiary.
What stands out is the water-to-mold pipeline. When water damage leads to mold growth, Jenkins can handle the full sequence: emergency water extraction, drying, mold removal, and structural rebuild without switching contractors. Their mold page describes using moisture meters, infrared cameras, HEPA air scrubbers, and abrasive methods like soda blasting and dry ice blasting for embedded mold. They also list antimicrobial treatments and dehumidification as part of their process. The company holds IICRC certification.
Jenkins has deep roots as a faith-based organization. Their core values (CEDAR: Can Do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, Responsible Stewardship) come through in reviews where multiple customers mention being referred by insurance companies like Allstate, State Farm, and USAA. The company works directly with insurers on claims documentation.
4.7 stars across 76 Google reviews is solid. The positive reviews skew heavily toward the water mitigation team rather than mold-specific work. Most reviewers describe fast emergency response and a recurring duo of field technicians who show up together.
Services
Service area
Jenkins Restorations operates a Tampa office at 5910 Breckenridge Parkway. They also have a Fort Myers and Orlando location in Florida. The company runs 24 offices across the United States with headquarters in Chantilly, Virginia. For the Tampa area, confirm whether your specific address falls within their regular dispatch zone rather than requiring a crew to drive from another office.
Review consensus
Jonathan and Doug are mentioned together in over 20 reviews as a water mitigation team. Reviewers describe them arriving within hours of a call, explaining the drying process clearly, and checking back daily until equipment is removed. Morgan and Marcelo appear in more recent reviews (2025) with similar praise for promptness and courtesy. Luke draws praise for thoroughness with moisture measurements, including one Spanish-language review. Katie handled customer communication during hurricane response. Tiffany Dabydeen is praised as a project manager for detail-oriented rebuild oversight. Wilma handled flooring installation and contracting. Cliff is mentioned in several water emergency responses alongside Jonathan and Doug.
4 found across 76 total reviews at 4.7★. Two reviews from August 2025 cite management problems (Laryssa Jade: "L management" and Vahtina Reyes: no text). Douglas Smith in March 2025 called management from the Tampa office a joke with no further detail. An anonymous Local Guide in February 2025 described a commercial or multi-building project where Jenkins failed to clean up debris, did not maintain moisture barriers, fell behind schedule, then rushed to hit a deadline. None of these complaints name specific managers or describe the same project, so no clear pattern emerges beyond dissatisfaction with office-level management rather than field crews.
The split between field and office shows up across both positive and negative reviews. Field technicians (Jonathan, Doug, Morgan, Marcelo, Cliff) draw near-universal praise. The 1-star reviews target management, not fieldwork. This office-versus-field divide is common in multi-location restoration franchises where local management quality varies independently from the crews doing the work. The 0% owner response rate on negatives is notable for a company this size and reinforces the concern about office-level engagement.
Jonathan (water mitigation technician — highly positive, mentioned in 20+ reviews). Doug (water mitigation technician — highly positive, paired with Jonathan in most reviews). Morgan (technician — positive, appears in 2025 reviews). Marcelo/Marcello (technician — positive, appears in 2025 reviews). Luke (technician — positive, praised for measurement thoroughness). Luke Trump (reconstruction — positive). Katie (communication/coordination — positive). Cliff (water mitigation technician — positive). Carter (technician — positive). Tiffany Dabydeen (project manager — positive). Wilma (contracting/flooring — positive). Nick (project manager — positive). Victor (repair technician — positive). Kurt (reconstruction — positive). Bobby (mentioned alongside Kurt — positive). Gypsy (contractor — positive). Billy (quoted alongside Kurt — positive). Michelle Pitts (reconstruction — positive). Robert (crew lead — positive).
Ask for Jonathan and Doug if your job involves water mitigation, or Morgan and Marcelo for more recent availability. The field crews earn their 4.7 rating. Confirm who manages your project at the office level and get a direct contact number for that person, since management is where the complaints cluster and the company does not respond to negative reviews online.
Keep in mind
- Mold remediation is handled by Jenkins Environmental Services, their subsidiary. Ask whether the same field crew or a different team handles mold jobs versus water mitigation.
- Zero owner responses to recent negative reviews. Four 1-star reviews in the last 18 months went unanswered, which means you cannot gauge how the company handles complaints before hiring them.
- Most positive reviews describe water damage mitigation, not mold remediation specifically. Only a handful of reviews mention mold work directly.
- Jenkins operates 24 locations nationwide. The Tampa office is a branch, not the headquarters. Ask whether your project manager and field crew are locally based full-time employees or rotate between offices.
- The website claims one-hour response times. Reviews generally confirm fast response for water emergencies, but mold jobs may follow a different timeline.