Provider profile
High-end Florida Services HES Restoration
Provider snapshot
What this listing says
Tampa Bay homeowners dealing with water damage that has turned into a mold problem, especially if you want the owner — Rommel Guerra — to personally assess your situation and handle insurance billing directly.
Best for
- Tampa Bay homeowners with water damage that has led to mold growth, especially if you want one company to handle extraction, dry-out, and remediation in a single engagement.
- Insurance-claim situations where you want a company that bills your carrier directly and helps navigate the claims process.
- Post-hurricane or post-storm emergencies needing same-day response with roof tarping and water mitigation.
- Spanish-speaking homeowners in the Tampa area who want to communicate in their first language.
- Homeowners who value an owner who shows up personally rather than dispatching crews sight-unseen.
About this company
HES Restoration is an owner-operated restoration company based in Tampa that handles water damage, fire damage, and mold remediation under one roof. Owner Rommel Guerra runs day-to-day operations and frequently shows up to assessments himself — multiple reviewers describe him personally explaining the process and, in at least one case, telling a homeowner the damage was minor enough to fix without hiring anyone.
The mold side of the business includes testing, containment, HEPA air scrubbing, and remediation. Their website lists air scrubbers with 3-stage HEPA filtration, commercial dehumidifiers, hydroxyl generators for odor control, and thermal imaging for hidden moisture detection. They hold IICRC, NORMI, and IRI credentials and are registered with the Florida DBPR. The equipment list is real but standard for a restoration company this size — nothing here is unusual for the Tampa market.
Guerra founded the company and is a member of the Carrollwood Area Business Association. The team appears small enough that Rommel still handles many estimates and initial consultations personally. Several Spanish-language reviews confirm the crew serves Tampa's bilingual community.
4.9 stars across 89 Google reviews is a strong rating. The volume is modest but growing — many reviews cluster around late 2024 and 2025, suggesting the business has scaled up recently, particularly after Hurricane Helene response work.
Services
Service area
Headquartered in Tampa at 1507 Hobbs St. The contact page lists 48 specific cities and towns across the Tampa Bay region, from Clearwater and St. Petersburg to Wesley Chapel, Spring Hill, and Winter Haven. The website also claims statewide Florida coverage including Miami, but with a small Tampa-based team, response times outside the Bay area are worth confirming.
Review consensus
Rommel Guerra is named in over a dozen reviews and is the dominant theme in positive feedback. Reviewers describe him as honest (Chad H says Rommel told him a fix was simple enough to do himself rather than upselling), hands-on (Timothy Thompson and Damien Baez describe him personally explaining every step), and responsive (Caroline Safi credits his Hurricane Helene response). Several reviewers mention fast response times and clean work sites. José is named once for doing quality fieldwork. The crew draws praise from Spanish-speaking clients for respectful, clear communication.
2 found across 89 total reviews at 4.9★. The detailed complaint from liani describes a fire restoration job where insulation work took 7 days, workers showed up late most days, trash accumulated in the yard, and three holes plus multiple cracks appeared in the ceiling — including a human-sized hole in a bedroom. During the painting phase, workers left to buy paint and took a three-hour lunch, then did not return for two days without notice. The reviewer observed one worker lounging on her couch while another stood on his phone. The second one-star review from Richard Keagle (a Local Guide with 16 reviews) has no text, making it impossible to assess what went wrong.
The gap between Rommel's personal reputation and the liani complaint is notable. Nearly every positive review names Rommel specifically, suggesting the customer experience depends heavily on whether he is directly involved. The liani complaint describes a multi-day painting and insulation project where the workers operated without apparent oversight — a different scenario from the emergency mitigation jobs where Rommel tends to show up personally. The 0% owner response rate on negatives is unusual for a company at 4.9 stars and suggests the business may not be monitoring its review profile actively.
Rommel Guerra (Owner & Head of Operations — praised in 15+ reviews for honesty, responsiveness, and hands-on involvement). José (technician — praised by Adianes Delgado for doing an excellent job alongside a partner).
Ask for Rommel to be your direct contact from estimate through completion. The positive reviews overwhelmingly tie to his personal involvement. If your job is a longer-running reconstruction project rather than emergency mitigation, confirm who will supervise the crew on-site day to day. The liani complaint suggests that when Rommel is not present, crew accountability can slip.
Keep in mind
- HES does both mold testing and mold remediation. That means the same company that finds the mold also profits from removing it. Ask whether they will accept a third-party test result, or get an independent assessment before committing to remediation.
- One detailed 2025 review describes fire restoration workers arriving late, taking extended breaks, lounging on the homeowner's furniture, and leaving holes in the ceiling. The owner did not respond to this complaint publicly.
- The website claims statewide coverage including Miami, but the company is headquartered in Tampa with a small team. Jobs far from Tampa Bay may involve longer response times or subcontractors — confirm logistics before booking.
- Rommel's personal involvement is a selling point, but as the business grows, you may not get him on your job. Ask upfront whether he will be your point of contact or whether a crew lead will manage the project.
- The owner response rate on recent negative reviews is 0%. Neither of the two recent one-star reviews received a public reply.