Provider profile
Florida's Elite Restoration
Provider snapshot
What this listing says
Tampa Bay homeowners who want a restoration company run by former insurance adjusters that handles water damage, mold remediation, and the insurance claim process under one roof.
Best for
- Tampa Bay homeowners dealing with water damage or mold who want one company to handle mitigation, remediation, reconstruction, and insurance coordination.
- Homeowners filing an insurance claim for the first time who want guidance from a team with direct claims-adjusting experience.
- Emergency situations requiring same-day or after-hours response — the company responds 24/7 and reviewers confirm rapid arrivals.
- Properties with both water damage and mold, where the moisture source needs to be identified and corrected before remediation begins.
- HOA boards or property managers who need a restoration company for recurring community projects — at least one HOA president reported using them multiple times.
About this company
Florida's Elite Restoration operates out of Tampa and serves the greater Central Florida area as a full-service restoration company. The ownership team — Josh Martin (CEO), Jonathan Martin (CFO), Kaige Martin (COO), and Conan Kelleher (CRO) — spent a combined 25-plus years working as insurance adjusters before founding the company in 2018. They pitch that background as a direct advantage: they know how carriers evaluate claims and say they coordinate the insurance submission process without taking a percentage of the settlement the way a public adjuster or attorney would.
On the mold side, the company holds Florida Mold License MRSR3648 and a CBC contractor license (CBC1258479). Their website describes an 8-day mold remediation timeline: four days for containment, demolition, HEPA vacuuming, and antimicrobial treatment, followed by about 48 hours of sealed HEPA filtration, then final testing and clearance by a third-party assessor. They also perform their own air quality testing and physical sampling before remediation begins. They use thermal imaging cameras and moisture meters during water mitigation inspections.
The company opened in 2018 and has grown from a small office team to a sizable fleet operation. Review volume has climbed steadily, with the bulk of their 334 Google reviews arriving in 2025 and 2026.
A 5.0-star rating across 334 Google reviews is rare for any restoration company, and especially unusual at this volume. Reviewers consistently name specific technicians and describe fast response times — one reviewer reported a 27-minute arrival — which suggests the rating reflects operational consistency rather than a thin review sample.
Services
Service area
Florida's Elite Restoration is headquartered at 10011 Williams Rd in Tampa, FL 33624. The website says they serve "Central Florida" and the "Greater Tampa Bay area." Reviews confirm work in Tampa, New Port Richey, and Redington Shores. If you are outside the immediate Tampa Bay region, confirm service availability before scheduling.
Review consensus
Kanyon draws the most individual mentions — reviewers describe him walking them through the insurance process, explaining each stage of remediation, and being responsive throughout. Derek appears in more than a dozen reviews as a reliable field technician, often paired with Tyler (both Tyler W. and Tyler E. appear), Mason, and Oliver. Multiple reviewers describe the full remediation crew by name and rate them "10 out of 10." Response speed comes up repeatedly: one reviewer clocked a 27-minute arrival, another reported a team on-site within 90 minutes. Communication is the dominant praise theme — daily updates, advance texts before visits, and clear explanations of what to expect. Repeat customer Anna Lythgoe hired them in both 2022 and 2024. HOA president Janna Magnusson reported using them across multiple community projects.
1 found across 334 total reviews at 5.0★. The single recent complaint came from a customer after Hurricane Helene. David SNYDER (a Local Guide with 165 reviews) said the company never performed services but pursued a $4,500 collection. The owner responded that drying equipment ran in the home for about a week, a deposit was collected per a signed agreement, and the customer later filed a credit card chargeback. The two accounts directly contradict each other on whether work was performed. The complaint had zero likes and no corroborating reviews.
The company responds to negative reviews with detailed, personalized replies that address specific claims — not template responses. With only one recent negative review out of 334 total, there is not enough complaint volume to identify a pattern. The positive review pattern is notable: reviewers frequently name two to four technicians per job, suggesting crews work in consistent teams rather than rotating individuals. Kanyon appears to function as the primary point of contact for inspections and process walkthroughs, while Derek, Tyler, Mason, and Oliver handle field work.
Kanyon (operations manager — praised repeatedly for process explanations, patience, and insurance guidance). Derek (technician — praised across many reviews for speed and friendliness). Tyler W. (technician — praised for quick response and remediation work). Tyler E./Tyler Eady (technician — praised for hands-on work and politeness). Mason (technician — praised for mold remediation quality and communication). Oliver (technician — praised for neatness, politeness, and mold remediation). Ethan (technician — praised for intensive multi-day work and same-day starts). Corben/Corben Sutter (project manager — praised for communication, patience, and keeping customers updated). Conan (CRO/field manager — praised by name in multiple reviews for knowledge and support). TJ (technician — praised for mold and restoration work). Jeremiah (technician — praised for mold remediation). Kale/Kaleb (technician — praised for drying and demolition work). Bryce (technician — praised for mold remediation crew work). Slater (technician — mentioned in remediation crew). Zach (technician — praised for work quality). Luca (technician — praised for drywall and paint matching). Briseis (technician — praised for reconstruction work). Daniel (technician — praised for reconstruction work). Kyle (technician — praised for courtesy and knowledge). Eric (technician — mentioned in water leak project). Josh (CEO — praised by name for communication). Cage (likely Kaige, COO — praised by name for communication).
With 334 reviews at 5.0 stars and only one recent complaint — a disputed deposit from a hurricane job — this company has an unusually clean record for a high-volume restoration outfit. Ask for Kanyon if you want someone to walk you through the insurance and remediation process step by step. Get deposit and cancellation terms in writing before work begins, and consider hiring an independent mold assessor to avoid the testing-remediation conflict of interest.
Keep in mind
- This company performs both mold testing and mold remediation. That creates a conflict of interest — the same company that decides you need remediation also profits from doing the work. Their website references third-party assessor reports, but ask who performs the initial assessment and whether you can bring your own independent assessor.
- One reviewer described a billing dispute after Hurricane Helene involving a $4,500 non-refundable deposit and collections activity. The owner responded that drying equipment was placed and ran for a week before the customer cancelled and filed a chargeback. Both sides tell different stories — ask about deposit terms and cancellation policies before signing anything.
- The website claims to serve "Central Florida" broadly but the company is based in Tampa (33624). Most reviews come from the Tampa Bay area. If you are outside Hillsborough or Pinellas County, confirm they actually serve your location before scheduling.
- Their insurance coordination pitch is central to their identity. They say they do not take a percentage of your settlement, but clarify in writing how their fees work and whether any costs fall outside your insurance coverage.