Provider profile
Flood Pros USA
Provider snapshot
What this listing says
Tampa Bay homeowners dealing with water damage or mold after storms or plumbing failures, especially those who need a single company to handle drying, remediation, and rebuild under one contract.
Best for
- Tampa Bay homeowners who need water damage mitigation and mold remediation handled by the same crew, especially after storms or plumbing failures.
- Boat or car owners in the Tampa area dealing with mold growth who need a company that specifically advertises vehicle and marine mold cleaning.
- Commercial property managers across the Tampa Bay region who need mold testing and remediation for office buildings or retail spaces.
- Spanish-speaking homeowners who want to communicate about restoration work in their primary language.
- Homeowners without insurance or who prefer not to file a claim, since the company offers full financing with qualified credit.
About this company
Flood Pros USA is a multi-service restoration company headquartered in Sarasota with a Tampa office at 419 W Platt St. They handle water damage, mold testing, mold remediation, fire and smoke restoration, and trauma cleanup for both residential and commercial properties. They also serve as general contractors for rebuild work after damage events.
What stands out is their range of niche mold services. Beyond standard residential work, they offer mold cleaning for boats and cars, which is uncommon in the Tampa market. They advertise mold lab testing at $399 and offer financing for customers without insurance or who prefer not to file a claim. Their website mentions IICRC certification and BBB accreditation.
The company has been operating since 2015 and is owned by the Cestero family, who are active sponsors of a local TSA (Technology Student Association) chapter at Braden River. Multiple reviews reference their community involvement rather than restoration services specifically.
Their 5.0-star Google rating across 102 reviews is unusually high. However, a significant portion of those reviews come from community members praising the Cesteros' school sponsorship rather than describing actual service experiences. The service-related reviews that do exist are consistently positive, but the overall review volume for actual restoration work is thinner than the headline number suggests.
Services
Service area
Flood Pros USA is headquartered in Sarasota, FL with a Tampa office at 419 W Platt St. They list offices in Tampa, Sarasota, Clearwater, St. Petersburg, Bradenton, Orlando (Winter Park), Panama City, and Naples. Their service area pages also name Brandon, Dunedin, Largo, New Port Richey, and Siesta Key, covering a large portion of Florida's west coast and central corridor.
Review consensus
Juan is named in two reviews for being knowledgeable, patient, and communicative during water damage mitigation. He is praised for daily updates and helping navigate insurance estimates. Joe is described as the operations manager or president who is responsive and assigns strong crew members to jobs. Tyler is named as a project manager who led a sewage cleanup. Patrick Hopper's review highlights no surprise costs and constant updates. Multiple reviewers note fast emergency response times, with technicians arriving the morning after late-night calls. Several reviews confirm the Cestero family owners are deeply involved in the local community through school sponsorship.
0 found across 102 total reviews at 5.0★. No 1-star reviews found in the last 18 months. Across 102 total reviews at 5.0 stars, there are zero recent negative reviews to analyze. This is an unusually clean complaint record, though it should be noted that many reviews are community-based rather than service-based.
Roughly a third of the 5-star reviews are from community members praising the Cestero family's sponsorship of a local TSA school chapter, posted in a tight cluster around late April 2024. These are genuine expressions of community appreciation, but they are not reviews of restoration or mold services. This inflates the review count and may give a misleading impression of the volume of actual service feedback. The service reviews that do exist are uniformly positive, with no negative reviews at all in the dataset.
Juan (water damage technician — positive, praised for knowledge, patience, daily communication, and insurance navigation). Joe (operations manager/president — positive, described as responsive and helpful). Tyler (project manager — positive, led sewage cleanup crew). Jamal (technician — positive, praised in hurricane restoration work). Mr. and Mrs. Cestero (owners — positive, praised for community involvement and school sponsorship).
Flood Pros has a spotless review record among customers who have actually used their services, with Juan and Joe drawing the strongest praise. Ask for Juan by name if you have a water damage or mold job. Given the conflict of interest with testing and remediation, get an independent mold assessment before agreeing to remediation work, and confirm crew availability if you are outside the Tampa-Sarasota corridor.
Keep in mind
- Flood Pros does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is the one selling you the fix. Consider getting an independent mold test from a separate inspector before committing to their remediation services.
- A large portion of their Google reviews are from community members praising the owners' school sponsorship, not from customers describing restoration work. The actual number of detailed service reviews is much smaller than the 102-review total suggests.
- Their service area claims span from Tampa to Orlando to Naples to Panama City, covering a huge swath of Florida. For locations far from their Sarasota headquarters or Tampa office, ask whether a local crew will handle the job or if there will be travel delays.
- The website references a Marietta, Georgia location in the About Us page, which raises questions about whether some content is templated across markets rather than Tampa-specific.
- Their $399 mold lab testing promotion and financing offers are prominent on the website, but pricing details for remediation work are not listed. Get a written estimate before signing.