Provider profile
911 Restoration of Tampa
Provider snapshot
What this listing says
Tampa Bay homeowners dealing with water damage and mold together, especially those who want a single franchise operation with 24/7 dispatch and a named point of contact like Fabian.
Best for
- Tampa and Hillsborough County homeowners who need water damage and mold handled by one crew under a national franchise umbrella.
- Weekend and after-hours emergencies where you need someone on-site fast, since multiple reviewers confirm actual same-day weekend response.
- Homeowners who want a single point of contact throughout the job. Reviewers repeatedly describe Fabian providing daily updates, phone calls, and texts.
- Commercial property owners in the Tampa Bay area dealing with water or storm damage who need restoration that minimizes business downtime.
- Out-of-state property owners managing damage remotely, based on a reviewer who specifically praised communication while handling a Tampa property from out of state.
About this company
911 Restoration of Tampa is a franchise location of the national 911 Restoration brand, headquartered on Falkenburg Road in east Tampa. Their primary identity is water damage restoration, but they handle mold remediation, fire damage, sewage cleanup, sanitization, and commercial property work. They advertise 24/7 availability with a 45-minute response window and claim IICRC certification for their team.
What stands out is how often reviewers name specific technicians. Fabian appears in more reviews than anyone else, consistently praised for honest assessments and fair pricing. Multiple reviewers mention being told they did not need services they feared they would, which is unusual for a company that does both testing and remediation. Lucas gets similar marks for weekend emergency response. The earlier review history names Jose, Travis, Crystal, Norbert Noble, and Robert, suggesting staff turnover typical of a franchise restoration operation.
As a franchise, 911 Restoration of Tampa operates under the national brand's systems and marketing but is locally owned. Their service area claims span Tampa, St. Petersburg, Clearwater, Sarasota, Siesta Key, Gulfport, and five counties: Hillsborough, Pinellas, Pasco, Manatee, and Polk. That is a wide geographic footprint for a single office.
4.7 stars across 73 Google reviews with zero negative reviews in the last 18 months is a strong signal. The review volume is modest but the consistency is notable. Nearly every review with text names a specific technician and describes a specific situation, which suggests organic reviews rather than solicited bulk submissions.
Services
Service area
Headquartered at 501 S Falkenburg Road in Tampa, Florida. They list service areas across Tampa, St. Petersburg, Clearwater, Gulfport, Sarasota, and Siesta Key, plus Hillsborough, Pinellas, Pasco, Manatee, and Polk counties. That is a wide radius from a single east Tampa office, so confirm response time for locations outside Hillsborough County.
Review consensus
Fabian is the most frequently named technician, appearing in reviews from 2019 through 2025. Reviewers praise his honest assessments, noting multiple times that he told homeowners they did not need services they expected to pay for. Lauren Porter described Fabian giving honest answers during a flood. Mervin Mosley, who was out of state during water damage, credited Fabian with consistent communication and fair pricing. Madhuri KB praised Fabian for navigating insurance documentation. Lucas appears in 2024 reviews for fast weekend response and follow-up visits at no extra charge. Earlier reviews highlight Jose for patience and daily communication, Travis and Crystal for insurance documentation and multi-week project management, and Norbert Noble for helping a vacation homeowner find supporting contractors.
0 found across 73 total reviews at 4.7★. No negative reviews in the last 18 months. The absence of recent complaints is notable for a restoration company, though the modest total review count of 73 means fewer data points overall.
The review history shows clear staff transitions typical of a franchise operation. Reviews from 2018-2019 name Travis, Crystal, Jose, Robert, and Norbert. Reviews from 2022 onward name Fabian and Lucas almost exclusively. The praise themes remain consistent across eras: fast response, honest assessments, and good communication. This suggests the franchise maintains a service culture regardless of which technicians are on the crew.
Fabian (technician/point of contact — positive, most frequently named across 2019-2025). Lucas (technician — positive, praised for weekend emergency response and follow-up visits). Jose (technician — positive, praised for patience and daily communication, 2019-2020 era). Travis (technician — positive, praised for insurance documentation and responsiveness, 2018-2019 era). Crystal (coordinator/technician — positive, praised for guiding customers through the process). Norbert Noble (technician — positive, praised for helping find supporting contractors). Robert (technician — positive, praised for emergency response). Mario (technician — positive, mentioned alongside Jose for water damage). Tony (technician — positive, mentioned for water damage help). Michelle (technician — positive, mentioned alongside Tony). Michael (technician — positive, mentioned in a mold remediation job). Victor (technician — positive, mentioned in a mold remediation job). Tyron (technician — positive, mentioned in a water emergency).
If you hire 911 Restoration of Tampa, ask for Fabian by name. He has the longest track record in reviews and multiple homeowners credit him with honest assessments that saved them money. Confirm your specific technician assignment and response time before booking, especially if you are outside Hillsborough County.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold profits from removing it. Consider getting an independent mold assessment before agreeing to remediation work.
- This is a franchise of a national brand, not a local independent company. The quality you get depends on the local owner and staff, not the national marketing. Staff has turned over significantly since 2018 based on the names appearing in reviews.
- Their claimed service area covers five counties and stretches from Polk County to Siesta Key. A single office on Falkenburg Road in east Tampa may not deliver 45-minute response times to the outer edges of that area. Confirm response time for your specific location.
- 73 reviews across roughly seven years of operation is modest volume. The rating is strong, but the sample size is small compared to larger restoration companies in the Tampa market.
- The website is heavy on marketing language and light on specifics about ownership, team size, or equipment inventory. You will need to ask directly about who will be assigned to your job.