Provider profile
SERVPRO of Tallahassee
Provider snapshot
What this listing says
Tallahassee and Big Bend homeowners who need mold remediation from a family-run SERVPRO franchise with 40+ years in Leon County and a track record of following third-party remediation protocols.
Best for
- Tallahassee and Leon County homeowners who need mold remediation and want a franchise with decades of local roots.
- Homeowners with a third-party remediation protocol who need a company that will follow it precisely rather than freelancing the scope.
About this company
SERVPRO of Tallahassee is a SERVPRO franchise in Tallahassee, Florida, serving Leon County and the surrounding Big Bend region. Mold remediation is one of several restoration services alongside water damage, fire damage, storm damage, and construction. The franchise holds a Florida mold remediation license (MRSR296) and lists IICRC training for its staff.
Nothing about their mold approach stands out from the standard SERVPRO franchise playbook. The website describes containment, HEPA vacuuming, air scrubbers, and antimicrobial treatments. What does stand out in the reviews is Robert, who multiple reviewers credit with following remediation protocols precisely. One reviewer switched to SERVPRO after a different company failed a post-remediation inspection; SERVPRO passed on the first try.
The franchise has been family-owned since 1983, originally run by Tom and Mark Horner. The website now lists Robert and Charles Horner as owners. They extend service to Panacea, Carrabelle, Eastpoint, St. George Island, Quincy, Havana, Marianna, and Monticello.
Services
Service area
Based at 3161-1 Eliza Rd in Tallahassee, FL, serving Leon County and the Big Bend region. Named service areas include Centerville, Bradfordville, Midtown Tallahassee, Miccosukee, Killearn, Southwood, Betton Hills, Summerbrook, Killearn Lakes, Welaunee, and Lakeshore Estates. The franchise also travels to Panacea, Carrabelle, Eastpoint, St. George Island, Quincy, Havana, Marianna, and Monticello.
Review consensus
Robert is the most frequently named staff member, praised across at least six reviews for same-day response, clear explanations, and following remediation protocols without deviation. One reviewer (John) switched to SERVPRO after another company failed a mold inspection; Robert's crew passed the follow-up on the first try and charged less. Dan Beugnet described Charles checking moisture readings daily, including weekends, during a bathroom mold job. Reba (office manager) draws praise from Dan Beugnet, Steve D, and Linda Swan for keeping clients informed. Ken and Drew handled a mold removal job for kat anton with efficiency. Karen Weaver named Rob, Jake, and Sean for fast, skilled work. Kristy Ward praised Charles and John for immediate emergency response.
2 found across 27 total reviews at 4.2★. Sherra Reatherford (March 2026) reported that supervisor Monica scheduled a technician visit, nobody showed up, and Monica did not remember the appointment, instead blaming the technician. The owner responded with a generic message asking her to call the office. bibibook1 (December 2024), a South Florida firefighter managing a rental condo remotely, disputed SERVPRO's classification of a water heater leak as Class 3 black water. The reviewer stated the crew cut more drywall than authorized and behaved oddly when they noticed security cameras, with one saying 'I'm just getting out of here.' The owner did not respond to this review.
The two negatives highlight a split between field work and office coordination. The positive reviews consistently praise the on-site crews (Robert, Charles, Ken, Drew) for doing careful, communicative work. The negatives both involve office-side failures: a supervisor forgetting a scheduled appointment and a remote job where scope and classification were disputed without clear documentation. The owner response rate on negatives is 50%, and the one response that exists reads as a template rather than engagement with the specifics.
Robert (project manager — positive, named in 6+ reviews for communication, protocol adherence, and same-day response). Charles (field crew lead — positive, praised for daily moisture checks and working in extreme heat). Reba (office manager — positive, praised for keeping clients informed throughout projects). Ken (field technician — positive, praised for mold removal efficiency). Drew (field technician — positive, praised for mold removal). Sean (field technician — positive, praised for fast skilled work). Jake (field technician — positive, named alongside Rob and Sean). John (field crew — positive, praised for emergency response). Jay Jackson (field supervisor — positive, praised in website testimonials for move-in coordination and attention to detail). Cory (field — positive, named by Steve D for mold remediation). Monica (supervisor — negative, missed scheduled appointment and blamed technician).
Ask for Robert if your job involves mold remediation with a third-party protocol. Get the water damage classification and scope of work in writing before demolition begins, especially if you are managing the project remotely. The field crews earn strong praise, but the office coordination has produced two complaints in recent months. Confirm your appointment the day before.
Keep in mind
- The 4.2-star rating across 27 reviews is below average for the category. Two recent one-star reviews describe a scheduling no-show and a disputed damage classification.
- One reviewer (a firefighter) disputed SERVPRO's classification of a water heater leak as Class 3 'black water,' which carries higher remediation costs. Ask for documentation of how they classify water damage before work begins.
- The service area stretches from Tallahassee to Marianna, Monticello, and coastal towns like Carrabelle and St. George Island. Confirm crew availability and response time for locations outside Leon County.
- Only 27 Google reviews for a franchise operating since 1983 is a thin record. Most of the review data comes from water damage jobs, not mold-specific work.