Provider profile
SERVPRO of Central Tallahassee
Provider snapshot
What this listing says
Tallahassee homeowners and commercial property managers who need a franchise-backed restoration crew with IICRC and NORMI credentials and strong commercial loss experience.
Best for
- Tallahassee homeowners dealing with mold growth after a water damage event who want one company to handle both the water extraction and the mold remediation.
- Commercial property managers — offices, hotels, government buildings — who need a restoration crew experienced with large-scale losses and insurance coordination.
- Buyers who want 24/7 emergency dispatch with same-day arrival, based on the consistent praise for rapid response in reviews.
- Property owners in Southwood or near Florida A&M who need a local franchise with contents packout and storage during remediation.
About this company
SERVPRO of Central Tallahassee is a franchise restoration company on Manufacturer Court, owned by David C. Kile. Mold remediation is one arm of a broader operation that handles water damage, fire damage, storm recovery, and specialty cleaning. Their mold crews hold IICRC and NORMI Applied Microbial Remediation Technician (AMRT) accreditations, and the company carries a Florida mold remediator license. They do not perform mold testing — you will need a separate inspector.
The mold page describes a seven-step process: containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of infested materials, cleaning of structural elements and HVAC systems, and restoration. They also offer contents packout to a climate-controlled storage facility during remediation. One reviewer confirmed they removed ceiling mold and cleaned up afterward.
Nearly half of their completed jobs involve commercial losses. Their commercial client list includes government buildings, hospitals, surgical centers, hotels, and museums. They are a long-time member of the Greater Tallahassee Chamber of Commerce and hold a BBB A+ rating. The SERVPRO brand has operated since 1967, though the franchise ownership timeline is not specified on the site.
4.8 stars across 84 Google reviews is a strong showing. The volume is modest but the consistency is notable — only one review below 4 stars in the recent 18-month window. Most reviews describe water damage work, which feeds directly into mold situations in Florida's humid climate.
Services
Service area
Headquartered at 2827 Manufacturer Ct in Tallahassee, FL. The website lists Tallahassee, Southwood, and the Florida A&M University area as their service territory. One negative review references work at a South Pasadena, FL condo complex after Hurricane Helene, suggesting the franchise takes on disaster jobs outside its primary area.
Review consensus
Jacari (also spelled Jachari Westbrook, Jacori, Jacurai in some reviews) is the standout name. He appears in roughly 30 of the 84 reviews, praised for arriving within minutes, explaining the equipment and process, following up by phone and text, and coordinating with insurance companies. Jason pairs with Jacari on many jobs and draws praise for deploying fans and dehumidifiers efficiently. Samuel (Sam) gets noted for daily updates and quick replies. Tyler, Logan, Ken, Clarence, TJ, Trevon, Jeremy, Jake, John, Billy, Guy, Nate, and Jackie all appear in positive reviews. Reviewers consistently highlight fast dispatch (often within 15-30 minutes), daily check-ins during drying, and willingness to work around schedules. One reviewer specifically praised Ken and Clarence for removing ceiling mold and cleaning up afterward.
1 found across 84 total reviews at 4.8★. 1 found across 84 total reviews at 4.8★. Marilyn R Walsh (February 2026) describes a hurricane Helene restoration at a condo complex in South Pasadena, FL — not Tallahassee. She reports that crews started demolition without proper coordination, the condo looked like a war zone for four months, doors arrived with wrong hardware that the project manager (Lee Pope) refused to address, and drywall behind the stove was never completed. She fired SERVPRO and hired her own contractor to finish. She notes that multiple units in the 151-condo complex were unhappy. The owner responded with a generic offer to discuss concerns without addressing any specifics — a template deflection.
The negative review describes a large-scale hurricane recovery project at a distant condo complex, not a typical single-property job in Tallahassee. The complaint centers on project management oversight rather than technician skill — a pattern consistent with franchise operations that scale up rapidly after natural disasters using different crews than the day-to-day local team. The owner response was a single template reply that did not engage with any of the specific complaints about Lee Pope, unfinished work, or wrong hardware. This contrasts with the overwhelmingly positive local reviews where Jacari and the Tallahassee-based technicians handle jobs personally from start to finish.
Jacari / Jachari Westbrook / Jacori / Jacurai (technician/team lead — overwhelmingly positive, named in ~30 reviews). Jason (technician — positive, often paired with Jacari). Samuel / Sam (technician — positive, praised for daily updates). Tyler (lead technician — positive). Logan (technician — positive, praised for daily moisture checks). TJ (technician — positive). Trevon / Tre (technician — positive). Jeremy (technician — positive). Ken (technician — positive, specifically praised for mold removal). Clarence (technician — positive, specifically praised for mold removal). Jake (technician — positive). John (technician — positive). Billy (technician — positive). Guy (technician — positive). Nate (technician — positive). Jackie (manager or supervisor — positive, made follow-up visit). Lee Pope (project manager — negative, named in sole 1-star review for being absent from site and dismissive).
For Tallahassee-area mold and water damage work, ask for Jacari by name — his track record across dozens of reviews is remarkably consistent. If your job is large-scale or post-hurricane, ask specifically about project management staffing and on-site supervision, since the one negative review points to a gap between field technician quality and project oversight on bigger jobs. Get a separate mold assessment before and after remediation since this company does not do testing.
Keep in mind
- They do not perform mold testing or inspection. You will need to hire a separate mold assessor before and after remediation to get independent lab results.
- This is a SERVPRO franchise, which means standardized training and national resources but also means the local team size and capabilities can shift with staff turnover. The franchise model also means corporate marketing language may overstate what the local office handles directly.
- The sole recent negative review describes a hurricane restoration project in South Pasadena (not Tallahassee) where the reviewer reported unfinished drywall, wrong hardware installed without asking, and a project manager (Lee Pope) who was rarely on-site. The owner's response did not address the specific complaints.
- Nearly all reviews mention water damage work. Only one review specifically describes mold removal. Ask for references from recent mold-specific jobs.
- The service area listed on the website is narrow — Tallahassee, Southwood, and the Florida A&M University area. Confirm coverage if your property is outside central Tallahassee.