Provider profile
One Call Property Services
Provider snapshot
What this listing says
Treasure Coast homeowners in Stuart and Palm Beach County dealing with water damage that led to mold, who want one contractor to handle extraction, remediation, and reconstruction under a single insurance claim.
Best for
- Stuart and Treasure Coast homeowners who need emergency water extraction and mold remediation handled by the same contractor.
- Property owners who want direct insurance billing and help managing the claims process, which multiple reviewers specifically praised.
- Older homes needing lead paint abatement alongside water or mold work, since One Call holds both restoration and lead remediation credentials.
About this company
One Call Property Services is a Stuart-based restoration contractor that handles the full chain from emergency water extraction through mold remediation to finished reconstruction. They hold a Florida Class A General Contractor license (CGC1519002) and a plumbing license (CFC1429700), which means they can fix the leak that caused the water damage, not just clean up after it.
They carry IICRC certifications in water damage restoration, fire and smoke damage, and mold remediation. Their about page also lists Indoor Air Quality Association (IAQA) credentials including indoor environmentalist and mold remediation certifications. They offer mold testing in-house alongside remediation, and also do lead paint abatement, which is unusual for a mold-focused restoration company.
Their website has not been updated since 2017. The service area claims are broad, spanning Martin, Palm Beach, St. Lucie, and Broward counties from the main Stuart office, with a second office listed in West Palm Beach. The about page extends coverage even further to Indian River, Volusia, and Flagler counties.
Services
Service area
Headquartered in Stuart, Florida with a second office in West Palm Beach. Primary coverage spans Martin, Palm Beach, St. Lucie, and Broward counties, including Stuart, West Palm Beach, Jupiter, Port St. Lucie, Jensen Beach, Boca Raton, and Fort Pierce. The about page extends claims to Indian River, Volusia, and Flagler counties, which would stretch coverage roughly 200 miles north to the Daytona Beach area.
Review consensus
Coleman is the most frequently named employee, praised across at least five reviews for plumbing repairs, fair pricing, and same-day service. Bianca is named in multiple reviews for handling water damage projects and insurance coordination. Reviewers consistently mention that One Call manages the insurance paperwork and billing process, reducing stress during emergencies. Several reviews describe full-cycle work from emergency response through finished reconstruction, with the end result described as looking new.
0 found across 44 total reviews at 3.8★. No recent negative reviews (last 18 months) were available for analysis. The 3.8-star overall rating with 44 total reviews indicates that older complaints exist, but their specific content was not included in the data set.
The review timeline shows a gap: most detailed positive reviews cluster between 2014 and 2020, with very few after that. The most recent 5-star review with text (2023) describes a plumbing backup, not mold work. This pattern, combined with the stale website, raises the question of whether mold remediation remains an active part of their workload or whether plumbing and water damage have become the primary focus.
Coleman (plumber/technician — positive, named in 5+ reviews for plumbing repairs, fair pricing, and same-day work). Bianca (project manager/insurance coordinator — positive, named in 3 reviews for water damage and insurance handling). Ryan (technician — positive, named once for water leak inspection). Laury (technician — positive, named once alongside Coleman for plumbing repair). Mark (project coordinator — positive, named once for guiding a customer through a water claim and remodel). Ron (supervisor — positive, named once for overseeing mold remediation). Mr. York (staff — positive, named once for positive attitude during restoration). Michael (staff — positive, named once alongside Bianca).
If you are on the Treasure Coast and need water damage cleaned up with reconstruction included, One Call has a track record of handling that full cycle with direct insurance billing. Ask for Coleman if plumbing is involved. For mold-only jobs, verify they still actively do that work and get a separate test from an independent inspector before agreeing to remediation.
Keep in mind
- One Call does both mold testing and mold remediation. That means they can find a problem and then sell you the fix. Consider getting an independent mold test before committing to their remediation services.
- The 3.8-star Google rating across 44 reviews is below average for this category. No recent negative reviews were available for analysis, so the lower rating likely stems from older complaints.
- Their website has not been updated since 2017. News articles, hurricane prep content, and copyright dates all stop at that year. This does not mean they are inactive, but it limits what you can verify online before calling.
- The service area claims stretch from Stuart up through Volusia and Flagler counties, a span of roughly 200 miles. Confirm they will actually service your location before scheduling.