Provider profile
Coastal Property Restoration
Provider snapshot
What this listing says
Stuart and Treasure Coast homeowners dealing with mold after water damage who want a single restoration company to handle cleanup through rebuild, backed by a national franchise network.
Best for
- Stuart, Port St. Lucie, and Treasure Coast homeowners who need mold remediation tied to water damage restoration under one contractor.
- Property owners dealing with post-hurricane or post-flood mold growth who want a company experienced with insurance coordination and NFIP claims.
- Commercial property managers across the Tampa Bay or Treasure Coast areas who need large-scale mold removal as part of a bigger restoration project.
- Homeowners who want one company to handle the full sequence from water extraction through mold removal to reconstruction, avoiding multiple contractor handoffs.
About this company
Coastal Property Restoration is a full-service restoration company based in Stuart, Florida, with a second office in Tampa. Mold remediation is one piece of a broader operation that also covers water damage, fire and smoke damage, storm damage, commercial demolition, and full building reconstruction. They operate as a franchise of a national disaster restoration contractor founded in 1974, formerly operating under the name Coastal DKI.
The mold work here is part of a restoration pipeline. Their website describes a process that starts with inspection, moves to containment of the affected area, then drying and dehumidification before removal and any needed reconstruction. They claim IICRC credentials on their water damage pages. The real differentiator is scope: they handle everything from initial water extraction through mold removal to full rebuild, so you're not coordinating multiple contractors. They also do commercial demolition and large loss restoration, which means they're set up for bigger jobs.
The company claims 75+ years of combined experience across their team and serves 17 Florida counties spanning both coasts, from the Treasure Coast through the Tampa Bay area. They hold an A+ BBB rating and operate as a state-registered general contractor. Two offices run 24/7 emergency service.
At 4.3 stars across 46 Google reviews, CPR sits below the threshold where a rating becomes a selling point on its own. Most reviews are strongly positive, but the sample size is modest for a company covering this many counties.
Services
Service area
Headquartered in Stuart, Florida, with a second office in Tampa. Their website lists 17 Florida counties across both coasts: Martin, St. Lucie, Indian River, Okeechobee, Palm Beach, Broward, Miami-Dade on the east side, and Hillsborough, Pinellas, Pasco, Polk, Manatee, Sarasota, Hardee, Highlands, Hernando, and DeSoto on the west. Specific city pages exist for West Palm Beach, Palm Beach Gardens, Port St. Lucie, and Vero Beach. That is a very wide footprint for a company with two offices.
Review consensus
Phil appears in three separate reviews as a project manager who keeps jobs on schedule and handles details personally, including a bathroom vanity install for Bevera Bell and flood restoration management for Gloria Bentley. Chris gets credit from JP Koenig for organization and follow-through. Edward and his team drew praise from Frank Rucinski for a mold remediation job that included subfloor removal and replacement at a price point the reviewer found reasonable compared to competitors. Dick is named by Monica Robinson for daily communication during a project. Mark earned praise from Jennifer Ball for compassion and guidance during a stressful situation. Multiple reviewers across different time periods highlight constant communication and willingness to coordinate with insurance companies.
1 found across 46 total reviews at 4.3★. The sole recent negative comes from Daniel Morton, who hired CPR for hurricane Helene cleanup. His complaints are detailed and specific: the company lost a $5,000 deposit check, charged $30,000 for dehumidifier operation and flooring removal in what he says was 3 rooms, drained dehumidifier hoses onto the floors rather than outside, failed to communicate scheduling, and filed a lien on his home while he waited for insurance payment. He says CPR told him they would work directly with his insurance carrier for payment, which turned out not to be possible for NFIP flood claims. The owner responded at length, stating the scope was larger than described (7 areas and 9 closets, not 3 rooms), that equipment was set twice due to a second hurricane, and that itemized billing was provided to the FEMA adjuster. The owner also noted that the reviewer's ACH payment was returned twice by his bank. Morton then added a rebuttal acknowledging the open balance but maintaining he was misled about the insurance process.
The owner's response to the single negative review is detailed and engages with specific claims rather than offering a template deflection. Both sides present verifiable facts that contradict each other on scope and pricing, which suggests the dispute is genuine rather than manufactured. The mismatch between NFIP reimbursement standards and CPR's pricing is worth attention for any flood claim customer.
Phil (project manager — praised in 3 reviews for on-time delivery, attention to detail, and hands-on work). Chris (leadership — praised for organization, follow-through, and caring about the work). Edward (remediation crew lead — praised for mold remediation and subfloor replacement). Mike (technician — praised for exceeding expectations on flood restoration). Dick (project coordinator — praised for daily communication). Mark (team lead — praised for compassion and step-by-step guidance). Mr. Burton (staff — praised for reliability). Josh/Joshua (technician — praised in older reviews for detail-oriented work and fast response). Eddie (technician — praised in older reviews for water extraction and professionalism). Steve (staff — praised in older review for attentiveness).
CPR's strength is handling the full disaster-to-rebuild pipeline under one roof, and reviewers consistently name specific people who kept them informed. If you're hiring them for mold work tied to water damage, ask for Phil as your project manager based on review volume. For any flood insurance claim, especially NFIP, pin down in writing exactly how billing and insurance coordination will work before signing — the one negative review centers entirely on mismatched expectations about who pays what.
Keep in mind
- CPR does both mold testing and mold remediation. When the same company identifies the problem and sells the fix, there is an inherent conflict of interest. Consider getting an independent assessment before committing to remediation.
- One recent 1-star review describes a hurricane cleanup job where the quoted price significantly exceeded NFIP reimbursement standards, resulting in a billing gap the homeowner had to cover out of pocket. The owner responded with a detailed rebuttal citing a larger scope of work than the reviewer described.
- Their service area spans 17 counties across both Florida coasts. For counties far from their Stuart or Tampa offices, confirm response times and whether the same crew handles your job start to finish.
- Several reviews mention the company's strength in insurance coordination, but the one negative review specifically flags that CPR could not work directly with the insurance carrier on an NFIP flood claim despite initially saying they would. Ask upfront how NFIP claims differ from standard homeowner claims.