Provider profile
Flood Pros USA
Provider snapshot
What this listing says
St. Petersburg homeowners dealing with water damage or post-flood mold who want same-day response and Spanish-language support from a multi-location Florida restoration company.
Best for
- St. Petersburg and Pinellas County homeowners who need same-day water extraction after flooding, burst pipes, or appliance leaks.
- Boat or car owners in the Tampa Bay area dealing with mold growth — Flood Pros is one of the few restoration companies offering vehicle and marine mold cleaning.
- Spanish-speaking homeowners who want to communicate in their language during an emergency restoration.
- Commercial property managers across the Tampa Bay region who need mold testing and remediation for office buildings.
About this company
Flood Pros USA is a multi-location restoration company with a St. Petersburg office at 100 2nd Ave NE. They handle water damage, mold remediation, fire restoration, and specialty cleaning, including mold treatment for boats and cars. Their primary identity is water damage restoration, with mold work as a closely related service line.
What stands out is the breadth of their operation. They offer mold cleaning for boats and cars alongside standard residential and commercial mold remediation, which is uncommon for a restoration company. They advertise IICRC credentials, free inspections, full financing, and a lifetime warranty. The website mentions dehumidification as part of their water damage process.
Flood Pros USA has been operating since 2015, with the Cestero family running the business. Their headquarters is in Sarasota, and they maintain eight offices across Florida from Panama City to Naples. The company is BBB-accredited and offers Spanish-language service.
4.9 stars across 33 Google reviews is a strong rating, though the review volume is modest. Every review in the data set is 5 stars, with no negative reviews in the last 18 months. The small sample size means this rating reflects early-stage reputation rather than battle-tested consistency.
Services
Service area
Flood Pros USA is headquartered in Sarasota, FL, with a St. Petersburg office at 100 2nd Ave NE. They list offices in Bradenton, Clearwater, Tampa, Orlando (Winter Park), Panama City, and Naples. Service area cities on their website include Brandon, Dunedin, Largo, New Port Richey, and Siesta Key. Eight offices across Florida is a wide footprint — confirm local crew availability for your specific area.
Review consensus
Juan is the most frequently named technician, praised in at least seven reviews for fast emergency responses, clear communication, and hands-on water extraction. Reviewers highlight his willingness to respond late at night and on weekends. John is praised for knowledgeable inspections and free attic assessments. Tyler is mentioned for providing free drying equipment and knowledge of microbial prevention. Nick is named alongside Juan for fast flood mitigation. Jamal and Moses are praised for being helpful. Joe is noted for giving helpful advice. Speed is the dominant theme — multiple reviewers mention same-day or same-hour response after flooding emergencies.
0 found across 33 total reviews at 4.9★. None found. There are zero reviews at 3 stars or below in the last 18 months across 33 total reviews at 4.9 stars. Without negative reviews, there are no complaint patterns to analyze.
The review profile is unusually clean — 33 reviews, all 5 stars, no negatives. Several positive reviews come from single-review accounts (0-1 total reviews), which is common for restoration companies where the service is a one-time emergency. The Cestero family ownership is mentioned in one review that praises them as community partners, which provides a different signal than the service reviews. Owner response patterns cannot be assessed since there are no negative reviews to respond to.
Juan (technician/mitigation lead — positive, mentioned in 7+ reviews for emergency response and communication). John (inspector/technician — positive, praised for knowledge and free inspections). Tyler (technician — positive, noted for free drying equipment and microbial prevention knowledge). Nick (technician — positive, praised alongside Juan for flood mitigation). Jamal (technician — positive, praised for helpfulness). Moses (technician — positive, praised for helpfulness). Joe (technician — positive, noted for helpful advice). Mr. and Mrs. Cestero (owners — positive, praised as community partners).
Every piece of review evidence points to a responsive, communicative team led by Juan on the field side. Ask for Juan by name if you want the technician reviewers praise most. The lack of any negative reviews means you are taking this company on faith more than track record — 33 all-positive reviews is encouraging but not the same as 200 reviews with a 4.8 average where you can see how they handle problems.
Keep in mind
- Flood Pros does both mold testing and mold remediation. That creates a financial incentive to find problems they can then charge to fix. Consider getting an independent mold test before agreeing to remediation.
- The company claims eight locations across Florida, from Panama City to Naples. That is a wide geographic spread for a company with 33 Google reviews on their St. Petersburg listing. Confirm technician response time and whether crews are local to St. Pete or dispatched from another office.
- Every one of their 33 Google reviews is 5 stars. While that looks impressive, the low volume means a few negative experiences could shift the picture significantly. There is no negative review data to assess complaint patterns.
- The website references a Marietta location in the About section, which is a Georgia city — suggesting the site content may be templated across locations rather than written specifically for St. Petersburg.