Provider profile
SERVPRO of St. Augustine St. Augustine Beach S. Nocatee and World Golf Village
Provider snapshot
What this listing says
St. Augustine and St. Johns County homeowners dealing with water damage that led to mold growth, where having one team handle mitigation, remediation, and reconstruction under one roof saves coordination headaches.
Best for
- Homeowners in St. Augustine, Nocatee, or World Golf Village who need mold remediation after water damage and want one company to handle the full scope from extraction through rebuild.
- Commercial property managers in St. Johns County who need a single vendor for emergency water response, mold cleanup, and tenant-ready reconstruction.
- Insurance-claim situations where having a company that documents every step with photos and coordinates directly with the carrier matters.
- Rental property owners dealing with hidden mold behind walls or under floors, where remediation requires demo, cleanup, and reconstruction as a package.
About this company
SERVPRO of St. Augustine is a restoration franchise covering St. Johns County, from Ponte Vedra south to Crescent Beach and west to Hastings. Mold remediation is one piece of a broader operation that also handles water extraction, fire damage, storm damage, and full reconstruction. They do both mold testing and remediation, and their website states they use a third-party lab for pre- and post-remediation testing.
The operation runs out of a warehouse on Dobbs Road with a fleet of service vehicles. Their mold process includes containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial and antifungal treatments, and removal of affected materials like drywall and carpet. They also handle contents packout, storing belongings at their facility during remediation and reconstruction. The ability to take a job from water extraction through mold cleanup through drywall replacement is the main differentiator here.
Owner David Shirazyan acquired this franchise territory in 2015 after 16 years in banking at JP Morgan Chase and Bank of America. He and co-owner Svetlana Shirazyan are St. Augustine residents since 2004. The franchise is active in local community events and has been featured on the St. Johns County community website.
With 4.6 stars across 197 Google reviews, this franchise performs solidly for a SERVPRO location. The volume of reviews naming specific crew members by name is notable and suggests a stable, consistent workforce rather than high-turnover staffing.
Services
Service area
Headquartered on Dobbs Road in St. Augustine, FL. Covers St. Johns County including St. Augustine, St. Augustine Beach, Nocatee, World Golf Village, Ponte Vedra, Crescent Beach, Vilano Beach, Hastings, Fort Matanzas, Casa Cola, Butler Beach, Elkton, Julington Creek, Palencia, Anastasia Island, Davis Shores, and Durbin Crossing. The service area is reasonable for a single franchise territory in northeast Florida.
Review consensus
Chris is the most frequently named technician, appearing in water damage, cleaning, and mitigation reviews with consistent praise for responsiveness, willingness to accommodate schedules, and clear explanations. Cole is the second most-mentioned name, recognized for fast response and hands-on mitigation work. The reconstruction pair of Lenny and Andrii draws strong praise for craftsmanship and attention to detail. Brittany, the remediation project manager, is praised for communication and scope management. Kenneth, the production manager, gets recognition for going above and beyond. Multiple reviewers specifically highlight that the team called every morning with updates and every afternoon with progress reports. The company's willingness to respond on weekends, holidays, and after hours is a consistent theme.
3 found across 197 total reviews at 4.6★. 3 found across 197 total reviews at 4.6 stars. The most detailed complaint (Keith Allen, Dec 2025) describes a construction project that ballooned from 2.5 weeks to 5 weeks, with hardwood flooring running short mid-job and construction manager Jared being unreachable during vacation. The reviewer accused the company of insurance fraud. The owner responded within a day with specific factual rebuttals, explaining that subfloor conditions required additional materials and that insurance funds had to be received before ordering. A second 1-star review (maxx mccullen, Jan 2025) reported calling the emergency line and getting no answer. The owner responded that no missed call appeared in their phone logs. The third 1-star review (Aaron Bell, Jan 2025) said only "Bad service, do not recommend" with no specifics. The owner stated they had no record of this person as a customer. Two of the three negative reviewers could not be found in the company's customer records.
The negative reviews split into two categories: one legitimate construction-phase complaint with specific details, and two vague or unverifiable complaints where the owner credibly states the reviewer does not appear in their system. The owner responds to 100% of negative reviews within the same day, with personalized responses that address specific claims rather than using templates. This suggests active reputation management backed by genuine engagement rather than boilerplate deflection.
Chris (technician/lead — consistently positive across many reviews), Cole (mitigation technician — consistently positive), Lenny (reconstruction — consistently positive), Andrii (reconstruction — consistently positive), Brittany (project manager — positive), Kenneth (production manager — positive), Sarah (office staff — positive), Norbert (head contractor — positive), Jared (construction manager — mixed, praised in one review for budget help but named in negative review for communication failures and being unreachable), DeAngelo (cleanup technician — positive), Mark (mitigation technician — positive), Gabriel (cleanup technician — positive), Sergio (demo/cleanup — positive), Tom (mitigation — positive), Josh (customer service — positive), Noah (cleaning/restoration — positive), Danny (mold remediation — positive), Levi (cleaning — positive), Phil (technician — positive), Ethan (demo — positive), Aiden (mitigation — positive), Cassie (mitigation — positive), Elijah (restoration — positive).
Ask for Chris or Cole for the mitigation phase and Lenny and Andrii for reconstruction. If your project involves construction work managed by Jared, get a written timeline with milestones and hold points. The company responds to every negative review with specifics, which is a good sign, but the construction-phase delay complaint is worth taking seriously when setting expectations for rebuild timelines.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. The company that finds the mold should not be the same one paid to remove it. Ask whether they use a genuinely independent third-party assessor, and get that assessor's name before signing a remediation contract.
- Construction timelines have stretched significantly on at least one recent job. A reviewer reported a project expected to take 2.5 weeks that reached 5 weeks, with material shortages and communication breakdowns with construction manager Jared. The owner attributed delays to subfloor conditions and insurance payment timing.
- One reviewer reported calling the 24/7 emergency line and getting no answer. The owner stated no record of the call existed in their phone logs. If you have a true emergency, call and follow up with a text to confirm they received it.
- As a national franchise, the local experience depends entirely on this particular location's staff and management. Reviews from other SERVPRO locations do not apply here.