Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Spring Hill and Hernando County homeowners who need mold remediation tied to a plumbing or water damage event, with 24/7 emergency response and insurance coordination handled by one national franchise.
Best for
- Spring Hill and Hernando County homeowners who discover mold after a pipe burst, water heater failure, or storm flooding and want one company to handle plumbing repair, water extraction, and mold work.
- Commercial property owners in the Tampa metro Nature Coast area who need 24/7 emergency water damage response with insurance documentation built into the process.
- Homeowners dealing with slab foundation water intrusion in Spring Hill's karst terrain who need a company familiar with the local geology and sinkhole-prone conditions.
- Buyers who want the scheduling convenience and accountability of a national franchise with a local team, including weekend and holiday availability at no extra charge.
About this company
Roto-Rooter Plumbing & Water Cleanup in Spring Hill is a franchise location of the national Roto-Rooter chain, headquartered at 1281 Kass Circle in Hernando County, FL. Greg Gore manages this location. Their primary identity is plumbing and water damage restoration, with mold remediation offered as part of the water damage service line. They hold IICRC certification for their water restoration technicians and reference AMRT mold remediation training on their national pages. Mold work here is a secondary service behind plumbing, drain cleaning, and water damage cleanup.
What stands out is the one-call model. Because Roto-Rooter runs both plumbing and restoration divisions, they can fix the pipe that caused the water damage and then handle extraction, drying, and mold work without bringing in a separate contractor. Their website describes HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments for mold jobs. They also reference using an independent indoor environmental consultant for mold testing when microbial growth is suspected, which partially addresses the conflict of interest — though the website language is not entirely clear on whether this happens on every job.
The Spring Hill location serves the Nature Coast area, covering Hernando, Pasco, Hillsborough, Pinellas, and Citrus counties. Roto-Rooter has operated nationally since 1935, and this franchise holds Florida plumbing licenses CFC 1429911 and SA0980887. They carry a BBB A+ rating and belong to PHCC and the Bay Area Apartment Association.
4.9 stars across 599 Google reviews is a strong rating at meaningful volume. Most recent reviews are overwhelmingly positive, with technicians like Emmanuel, Leonard, Joe, and Chris each collecting multiple named mentions. The negative reviews that do exist cluster around pricing and occasional technician preparedness issues rather than quality of mold or water damage work.
Services
Service area
Based at 1281 Kass Circle in Spring Hill, FL (Hernando County). Serves Spring Hill, Hudson, North Weeki Wachee, Brooksville, Inverness, Crystal River, Sugarmill Woods, Dade City, Citrus Springs, Hernando, Beverly Hills, and Ridge Manor. The website claims coverage across five counties: Hernando, Pasco, Hillsborough, Pinellas, and Citrus, describing it as the Tampa metro area. That is a large territory for a single franchise location — confirm crew availability and response time for locations outside Hernando County.
Review consensus
Emmanuel (also spelled Emanuel) appears in the most recent reviews and draws praise for being considerate of time and budget (Dana Rodriguez), giving useful tips (Howard Bowers), thorough inspections (Rachael Lopez), and compassionate service with elderly homeowners (Sunflower). Leonard collects mentions for water heater flushing (Laura Guzman), drain cleaning (Felix Kalinowski), washer drainage diagnosis (Evan Smith), and leak repair (Kevin Johnson). Joe and Joseph Blum receive praise across at least eight reviews for quick diagnostics, clear explanations of root causes and costs (Rickey Hardin, whydoumockme), and weekend emergency response (JW Ferguson, Arleen Masselli). Chris and Christopher get named for toilet repairs, plumbing diagnostics, and clear communication (Jay A, Brianna Pool, Leslie Dean). Hunter drew a standout mention for an 11 PM emergency call (Vincent Cruz). Multiple reviewers note same-day or next-day response, no extra weekend or holiday charges, and competitive pricing compared to other quotes.
8 found across 599 total reviews at 4.9★. Pricing dominates the complaints. Urban Observer (179 reviews, Local Guide, 1 like) documented a $445 charge for a 45-minute toilet tank rebuild, praised the technician Sammy but called the price excessive, and spent weeks escalating through revised reviews, a BBB complaint, and contact with Roto-Rooter's parent company Chemed Corporation before receiving a full refund. Kay Snuffer paid over $500 to replace a flex pipe under one bathroom sink and noted another plumber charged a fraction for identical work. Technician preparedness is the second theme: Ralph Jervis described a tech who arrived late without proper tools, turning a two-hour job into five. Theodore Petine (97 reviews, Local Guide), a retired plumber, watched a tech struggle with a stripped snake head and leave without completing the job. Christy Walker reported a rude technician who spent about 40 seconds at her home. Keri Meador called for a 24/7 emergency and waited 16 hours for a next-day appointment, then found the arriving tech unpleasant. TwoChiTarot reported a snake blade breaking off in a pipe during drain cleaning, causing $500+ in additional damage to the main pipe and water supply line, with the company declining responsibility. Felicia Fleege left a 1-star rating with no text.
Every owner response to negative reviews is a near-identical template from Pat Swanson, Customer Satisfaction Manager, asking the reviewer to email their service address, ZIP code, and a copy of the review. None of the responses address the specific complaint. This centralized approach contrasts sharply with the individual technician praise in positive reviews, suggesting the customer satisfaction function operates at a corporate level disconnected from the local team. Urban Observer's experience — ignored for over a week, offered a generic coupon instead of a real refund, requiring BBB escalation and parent company contact to get resolution — illustrates what can happen when the template response is the only channel. The 3-star reviews reinforce the pricing theme: Dale Paleschic praised Josh's work but called the $160 cartridge price overpriced, and Nancy Roux noted the price was high despite good service.
Emmanuel/Emanuel (technician — positive, praised by Dana Rodriguez, Howard Bowers, Rachael Lopez, Michael Hohmann, dawn bogle, Sunflower for thoroughness, courtesy, and compassion). Leonard (technician — positive, praised by Kevin Johnson, Sebastian Ba, Evan Smith, Leanna Stoker, Rosa Vazquez, Laura Guzman, Felix Kalinowski for diagnostics, efficiency, and early arrivals). Joe/Joseph Blum (technician — positive, praised by Andy Norman, damon kimble, Brie Matier-Serrano, Nathan Moore, chris whelan, Chuck Whelan, JW Ferguson, Arleen Masselli, Rickey Hardin, whydoumockme, Irma Avery for quick diagnostics, clear explanations, and weekend emergency response). Chris/Christopher (technician — positive, praised by Nadine de Jesus, Jay A, Leslie Dean, Brianna Pool, Larry Curtis Madrigal for knowledge and clear communication). Hunter (technician — positive, praised by Vincent Cruz for 11 PM emergency response). Mike (technician — positive, praised by carol poletti for weekend clog work). Fernando (technician — positive, praised by Rosa Vazquez alongside Leonard). Josh (technician — mixed, praised for work quality by Dale Paleschic but associated with pricing complaint). Sammy (technician — mixed, praised for professionalism by Urban Observer but associated with $445 pricing complaint). Candi (office staff — positive, praised by Brianna Pool for efficient scheduling). Pat Swanson (Customer Satisfaction Manager — neutral, authors all template owner responses to negative reviews).
This is a high-volume franchise location with strong individual technicians. Ask for Emmanuel, Leonard, Joe, or Chris by name — they each have multiple positive mentions. Get a written estimate before any work starts, because pricing is the one area where this location draws consistent complaints. For mold work specifically, ask whether they will use an independent environmental consultant for testing or handle it in-house, and get a second opinion on scope before committing to remediation.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. The same company identifying your mold problem stands to profit from fixing it. Their website mentions using independent environmental consultants for testing in some situations, but ask upfront whether your job will get a third-party assessment or an in-house one.
- Pricing is the most consistent complaint in negative reviews. Two separate reviewers reported $445-$500+ bills for work that took under an hour. One reviewer (a Local Guide with 179 reviews) had to escalate to the BBB and Roto-Rooter's parent company to get a full refund. Get a written estimate before work begins and compare it to at least one other quote.
- Several 1-star reviewers described technicians arriving late, unprepared, or without proper tools. One retired plumber noted the tech could not get a snake head off and left without completing the job. This appears to be a staffing inconsistency rather than a company-wide problem, since the majority of reviews praise individual techs by name.
- All owner responses to negative reviews follow the same template from Pat Swanson, Customer Satisfaction Manager, directing reviewers to email with their service address. None of the responses engage with the specific complaint. This looks like centralized reputation management rather than location-level problem-solving.
- Their mold remediation page is a national page, not Spring Hill-specific. Confirm that this location actually performs mold remediation in-house rather than subcontracting it to another division or third party.