Provider profile
SERVPRO of Lake Mary Heathrow
Provider snapshot
What this listing says
Lake Mary and Heathrow homeowners dealing with water damage that has led to mold growth, who want a SERVPRO franchise with a named crew (Daniel, Sara, Juan) that reviewers consistently call out by name.
Best for
- Lake Mary and Heathrow residents who discover mold after a water event like a pipe burst, roof leak, or flooding and want one company to handle extraction, drying, and mold cleanup.
- Homeowners who want a crew with a track record of named praise: Daniel for project management, Sara for insurance coordination, Juan for dispatching and field work.
- Commercial property owners in Seminole County who need after-hours emergency response for water or mold damage.
- Anyone dealing with a mold situation tied to an active insurance claim, given multiple reviewers credit Sara and the office staff with handling insurer communication.
About this company
SERVPRO of Lake Mary Heathrow is a locally owned franchise based out of 1980 Dolgner Place in Sanford, Florida, serving the Lake Mary and Heathrow communities. It operates as part of SERVPRO Team Cuthbertson, a group of Central Florida SERVPRO franchises owned by Jeffrey Cuthbertson, Mason Thornton, Michael Joseph, and Blackbriar Investors. Their primary business is water and fire damage restoration, with mold remediation as a downstream service when water damage leads to mold growth.
Their mold page describes a seven-step process: emergency contact, inspection, containment, air filtration using air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment, cleaning of structural elements and HVAC systems, and restoration including drywall replacement and reconstruction. They also offer contents packout and storage at a separate facility during remediation. The website claims IICRC certification and membership in the Florida Restoration Association and the Better Business Bureau.
The franchise has 53 Google reviews at 4.9 stars. For a restoration company, that rating with that volume is strong. The review base includes 8 Local Guides with established review histories, and dozens of reviewers name specific technicians, which suggests organic engagement rather than solicited reviews.
Services
Service area
Headquartered at 1980 Dolgner Place in Sanford, Florida. The franchise name references Lake Mary and Heathrow as its primary service area, both in Seminole County. Multiple reviewers reference Lake Mary and Heathrow locations. One reviewer mentions South West Orlando, suggesting the franchise or its Team Cuthbertson affiliates may serve a broader Central Florida area.
Review consensus
Daniel Valderrama is the most frequently named staff member across the review base, appearing in 16 positive reviews. Reviewers describe him as the on-site project lead who manages crews and communicates progress. Sara (also referred to as Sarah) appears in 6 reviews, praised for insurance company coordination and availability to answer questions. Juan appears in 6 reviews in two roles: dispatching crews and doing field work. Lendell and Chase drew praise for cleanup quality. Franklin and Antonio received specific mention for respectful, safe work at a commercial office. Fast response time is the most common operational theme, with multiple reviewers noting same-day or within-hours arrival. Crystal is named as the initial phone contact who dispatches teams quickly.
1 found across 53 total reviews at 4.9★. One reviewer (Javed Monsegue, 8 total reviews) describes a mold remediation job triggered by a roof leak. The insurance company referred SERVPRO, and technicians sealed the contaminated area and installed a humidifier, then a fan. Equipment stayed for 11 days. After the insurance claim was denied, the reviewer received a $3,200 bill. The core complaint: video evidence from home security cameras shows technicians spent no more than 20 minutes per visit, while the bill reflects 1.5 hours per monitoring visit and 2 hours for equipment removal. The owner responded four days later with a generic offer to discuss at an email address, without addressing the billing specifics. (1 found across 53 total reviews at 4.9 stars)
This franchise operates as a water-damage-first company that picks up mold work downstream. Nearly every detailed review describes a water event (pipe burst, flooding, toilet failure, water heater leak) rather than a standalone mold discovery. The one mold-specific review with detail (sara palmer) describes remediating leak-caused mold. The negative review is also mold remediation from a roof leak. Buyers coming in with a mold-only problem (no active water event) will be working with a crew whose daily routine is water extraction and drying, not dedicated mold work. The owner response to the one negative review is a template deflection rather than a substantive engagement with the billing complaint.
Daniel Valderrama (project manager — consistently positive, 16 mentions). Sara/Sarah (insurance coordinator — positive, 6 mentions). Juan (dispatcher and field technician — positive, 6 mentions). Lendell (technician — positive, praised for cleanup quality). Chase (technician — positive, paired with Lendell). Crystal (front desk/dispatch — positive, praised for fast response). Franco/Francisco/Francesco Pecori (technician — positive, praised for efficiency). Brandon (technician — positive, mold remediation work). Danny (technician — positive, mold remediation work). Ernesto (technician — positive, mold and water damage). Jim (project oversight — positive, explained process and checked on progress). Jackie (coordinator — positive). Paolo/Paola (technician — positive, praised for addressing concerns). Richard (estimator — positive). Ryan Reese (business development — positive, community engagement).
Ask for Daniel as your project lead if you can. His name comes up more than any other staff member, and reviewers consistently credit him with clear communication and hands-on management. Get monitoring visit schedules and hourly rates in writing before any mold work starts, given the one detailed complaint about billing discrepancies. And because this company handles both testing and remediation, bring in your own independent mold inspector to confirm the scope before signing off on their remediation plan.
Keep in mind
- They do both mold testing and mold remediation. The same company that inspects your property for mold is the one billing you to fix it. Get an independent mold assessment before agreeing to their remediation scope.
- One reviewer alleges SERVPRO billed for 10+ hours of monitoring when home security footage showed technicians spending no more than 20 minutes per visit. The owner response offered to discuss the concern but did not address the specific billing allegation. Confirm hourly rates and monitoring schedules in writing before work begins.
- This is a restoration company, not a mold specialist. Mold work is one service among many (water, fire, storm, construction, cleaning). If you need a company whose sole focus is mold, this is not that.
- The website content is largely standardized SERVPRO franchise template material. Claims about equipment and process reflect the national brand, not necessarily what this specific franchise owns or deploys on every job.