Provider profile
Kustom Disaster Restoration
Provider snapshot
What this listing says
Orlando-area homeowners dealing with water damage or mold that needs both remediation and full reconstruction handled by the same national restoration firm.
Best for
- Orlando and Sanford homeowners who need mold remediation tied to water damage, where both cleanup and reconstruction fall under one company.
- Insurance-referred jobs where you want a contractor that already coordinates with adjusters and understands the claims process.
- Commercial property managers who want a pre-arranged disaster response plan through Kustom's InstantAssist program.
- Homeowners facing multi-room damage from AC leaks, pipe bursts, or slow leaks who need floors, walls, and finishes rebuilt after remediation.
- Buyers who prefer a national firm with local staff over a small independent operator, trading the personal touch of a sole owner for corporate-backed resources.
About this company
Kustom Disaster Restoration operates out of Sanford, Florida, serving the greater Orlando area as one branch of a national restoration company with 29 locations across the U.S. Mold remediation is one piece of a broader operation that includes water damage, fire damage, storm damage, and full structural reconstruction. They follow ANSI/IICRC S520 methods for mold work and handle dehumidification and moisture mapping with thermal imaging equipment.
What stands out is the single-source model. Kustom handles remediation and reconstruction under one contract, so homeowners dealing with a water leak that led to mold do not need to coordinate between a remediation company and a separate general contractor. They also run a commercial disaster planning program called InstantAssist that gives businesses a pre-built response plan before disaster strikes.
Kustom is family-owned and has been operating for over 50 years. The Orlando office appears to run a tight crew with Rodrigo Gama as the primary project manager across most jobs. The company works directly with insurance adjusters, and several reviewers note that their insurer referred them to Kustom.
121 Google reviews at a perfect 5.0 stars is unusual for a restoration company of this size. Zero negative reviews in the last 18 months suggests either strong local management or a small enough operation that quality stays consistent. Either way, there is no complaint data to evaluate.
Services
Service area
Kustom's Orlando office operates out of Sanford, Florida, serving the greater Orlando metro area. The company maintains four Florida offices total: Orlando/Sanford, Jacksonville, Boca Raton, and Tampa. As a national company with 29 locations licensed in 48 states, they can deploy resources for large commercial losses, but residential mold work will be handled by the local Sanford-based team.
Review consensus
Rodrigo Gama appears in roughly 30 of 121 reviews as the primary project manager. Reviewers consistently describe him as communicative, responsive by phone and text, and hands-on with daily project check-ins. Gilberto Dos Santos draws praise as a project director who works alongside Rodrigo on reconstruction. Mike Sheehan handled multiple projects in early 2024 and received strong feedback for friendliness and follow-through. Chris Potter and Gustavo earned praise for water damage mitigation work, with multiple reviewers noting same-day or next-day response. Kim drew a strong recommendation from a Local Guide reviewer for making the process simple. Cindy received praise for scheduling coordination and keeping customers informed. Reviewers frequently mention insurance claim support as a strength, with several noting Kustom contacted their adjuster directly.
0 found across 121 total reviews at 5.0★. No 1-star reviews exist in the recent window. Across 121 total reviews at 5.0 stars, there are zero negative reviews from the last 18 months to analyze. The only negative signal comes from within positive reviews: one 5-star reviewer mentioned multiple delays, permit issues, and personnel changes mid-project, though they still praised Rodrigo's responsiveness throughout.
The volume of reviews naming Rodrigo Gama suggests the Orlando office runs lean, with one project manager handling most jobs. This is a strength when Rodrigo is your PM, but a risk if he is unavailable or reassigned. The concentration of praise on one person, rather than spread across a team, is worth noting for a 29-location national company.
Rodrigo Gama (project manager — consistently praised across 30+ reviews). Gilberto Dos Santos (project director — praised for quality work). Mike Sheehan (project manager — praised for friendliness and results). Chris Potter (crew leader — praised for kindness and knowledge). Gustavo (mitigation crew — praised for speed and cleanliness). Kim (office staff — praised for making process simple). Cindy (scheduling coordinator — praised for communication). Todd (crew member — praised in multiple reviews). Glenn (team member — praised for teamwork). John (team member — praised for attitude). Matt (subcontractor — praised for construction quality). Philippe (crew member — praised for hard work). Angel (crew member — praised for communication). Caio/Kyle (crew member — praised for attention to detail). Ryan (inspector — praised for explaining inspection steps). Dominick Cavalieri (consultation — mentioned in mold and water damage assessment). Joseph (team member — praised). Chery Ann (team member — praised). Mr. Gama (likely Rodrigo, referenced formally). Allan (crew member — praised for treating home like his own).
With 121 reviews at a perfect 5.0 and no complaints to evaluate, the review record gives you no warning signs but also no stress-test data. Ask for Rodrigo Gama as your project manager since he carries the bulk of the positive reputation here. If Rodrigo is not available for your project, ask who will manage it and check their track record separately.
Keep in mind
- Mold remediation is a secondary service here. Kustom's primary identity is water and fire damage restoration, not mold. If your project is mold-only with no reconstruction needed, a mold-focused company may be a closer fit.
- This is a national company with 29 offices. Your experience depends on the local Orlando team, not the corporate brand. Confirm who will manage your project before signing.
- Several reviewers mention delays, permit timelines, and personnel changes mid-project. One 5-star reviewer noted the project took longer than expected with multiple delays.
- The company does not do mold testing or inspection. You will need a separate testing company to assess the mold before and after remediation.
- Most reviews come from insurance-referred customers. If you are paying out of pocket, ask about pricing structure upfront since insurance-driven pricing can differ from cash-pay quotes.