Provider profile
C S B Restoration Services Inc.
Provider snapshot
What this listing says
Kissimmee-area homeowners dealing with water damage or mold who want a restoration company that handles insurance paperwork and has been owner-operated by Clifton Bailey since 2009.
Best for
- Kissimmee, Saint Cloud, and greater Osceola County homeowners who need water damage and mold handled by one company.
- Property owners who want a restoration company that works directly with their insurance adjuster on claims.
About this company
C S B Restoration Services is a Kissimmee-based restoration company run by Clifton Bailey. They handle water damage, mold remediation, fire and smoke damage, and odor removal for both residential and commercial properties across central Florida. They've been in business since 2009 and hold IICRC certification.
Their main draw is bundling services: if a pipe bursts and leads to mold, they handle the water extraction, structural drying, mold removal, and repairs under one contract. They also coordinate directly with insurance companies on claims paperwork. Nothing on their website points to unusual equipment or methods beyond standard restoration work.
Services
Service area
Based in Kissimmee, Florida. They list service areas including Saint Cloud, Auburndale, Lakeland, Davenport, Orlando, and Kissimmee. That range covers Osceola, Polk, and Orange counties — roughly 60 miles across central Florida.
Review consensus
Clifton Bailey ("Cliff") is named repeatedly as reliable, knowledgeable, and hands-on. Reviewers highlight fast response times, particularly for water emergencies. Charmaine Brown noted they explained the drying process clearly and handled insurance coordination. Janelle S. Jackson credited Cliff and his team with managing a renovation after severe flood and mold damage. Multiple reviewers mention fair pricing and willingness to go beyond the scope of work.
0 found across 28 total reviews at 5.0★. No negative reviews found in the last 18 months. With 28 total reviews at 5.0 stars, there is no complaint data to analyze.
The review timeline is unusual. Most of the 28 reviews landed in a concentrated burst in January-February 2025, after years of sparse feedback. Several of those reviewers have only 1 review on their Google account. This doesn't mean the reviews are fake, but the pattern is consistent with a solicitation campaign rather than organic accumulation.
Clifton Bailey / Cliff (owner — praised for reliability, knowledge, and hands-on involvement across multiple reviews spanning 2017-2026).
If you hire CSB, you're hiring Cliff Bailey's small operation. Reviewers consistently describe him as personally involved and fair on pricing. Get an independent mold test before signing any remediation work since they do both testing and removal. Confirm turnaround times in writing, especially if you're outside the Kissimmee core area.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that finds the mold profits from removing it. Get an independent mold test before signing a remediation contract.
- Their service area spans from Lakeland to Orlando, roughly 60 miles apart. Confirm response times for your specific location before assuming emergency availability.
- With only 28 reviews over a business that's operated since 2009, the review volume is thin. Most of the reviews arrived in early 2025, which can indicate a solicitation push rather than organic feedback.