Provider profile
SERVPRO of Clearwater North Safety Harbor
Provider snapshot
What this listing says
Safety Harbor and North Clearwater homeowners dealing with mold from water damage or Florida humidity who want a restoration company with in-house construction crews to handle demolition and rebuild in one contract.
Best for
- Safety Harbor and North Clearwater homeowners who discover mold after a water damage event and want one company to handle mitigation, remediation, and reconstruction.
- Commercial property owners in the Clearwater area who need mold remediation that minimizes business downtime -- multiple reviewers note crews worked around operating businesses.
- Homeowners dealing with humidity-driven mold in Florida's subtropical climate who want a company with dehumidification equipment and AMRT-trained technicians.
- Buyers who want insurance coordination handled for them -- the company works directly with insurers and multiple reviewers mention help navigating the claims process.
About this company
SERVPRO of Clearwater North, Safety Harbor is a restoration franchise based in Safety Harbor, FL that handles mold remediation alongside water damage, fire damage, and storm recovery. Mold work is one piece of a broader operation -- most of their Google reviews center on water damage response, which is where the bulk of their day-to-day work lands.
Their mold remediation page describes a specific process: controlling airflow, temperature, and humidity first, then removing colonies with antimicrobial treatments or controlled demolition depending on severity. They staff AMRT-trained technicians (Applied Microbial Remediation Technicians) and use dehumidification equipment including desiccant and low-grain refrigerant models. They list air scrubbers and HEPA vacuums for filtration during remediation. The in-house construction team means they can tear out mold-damaged drywall, subfloors, or framing and rebuild without subcontracting -- reviewer JoAnn DiLernia described a six-month kitchen mitigation, remediation, and reconstruction project handled end-to-end.
The franchise is owned by Artem Y. and Olga A. Troy. They hold Florida mold remediation license MRSA4749 and general contractor license CGC1534931. The SERVPRO brand dates to 1967; this franchise covers Safety Harbor, Clearwater, North Clearwater, Barrington Hills, Del Oro Groves, and North Bay Hills.
4.8 stars across 52 Google reviews is a strong number. Only one review in the recent window falls below 5 stars. The volume is modest, but the consistency is notable -- nearly every reviewer names specific technicians and describes specific work performed.
Services
Service area
Headquartered in Safety Harbor, FL. Serves Safety Harbor, Clearwater, North Clearwater, Barrington Hills, Del Oro Groves, and North Bay Hills. Six named communities, all in the immediate Clearwater/Safety Harbor corridor of Pinellas County -- a compact territory for a single franchise.
Review consensus
Fast response times dominate the reviews. Joe, Chuck, and Jessica appear in dozens of reviews for arriving within hours -- often the same evening -- and explaining each step of the drying and restoration process. Keith and Don get similar praise for quick arrivals and clear explanations. Tina stands out in the office for warmth and helpfulness on the phone. JoAnn DiLernia described a six-month kitchen project where Art (the owner), Danyah, David, and Dena walked her through every detail and fought her insurance company on coverage. Christine Wright noted that Wes, Chuck, and Jessica's boss, called to schedule setup while she was still on the phone with her insurance company. Reviewers repeatedly mention crews staying late into the evening, texting before visits, and working around homeowners' schedules.
1 found across 52 total reviews at 4.8 stars. (1 found across 52 total reviews at 4.8 stars) Kabrina Brown left a 1-star review in July 2025 reporting rude customer service when she called about her aunt's flooded mobile home. The owner responded stating they have no record of any call from her and no estimate or service was provided, suggesting the review may have been posted for the wrong business. The reviewer is a Local Guide with 37 reviews, which gives her account credibility. The owner's response is specific and factual rather than a template deflection. This reads as a disputed interaction where the facts are unclear rather than a pattern of poor phone service.
The owner responds to 100% of negative reviews with specific, factual responses rather than template deflections. With only one negative review in the recent window and 48 positive reviews in the dataset, the signal here is consistency rather than a complaint pattern. The franchise model means technician rosters can shift, but the current named crew -- Joe, Chuck, Jessica, Keith, Don -- appears across reviews spanning 2024 through 2025, suggesting stable staffing.
Joe (technician -- positive across 10+ reviews for fast response and clear explanations), Chuck Byrd (technician -- positive across 8+ reviews for same-day service and friendliness), Jessica (technician -- positive across 7+ reviews for detailed communication and care), Keith (technician -- positive across 4+ reviews for quick arrivals), Don (technician -- positive across 4+ reviews for fast response and good advice), Tina (office staff -- positive for warmth and helpfulness on phone), Amanda (office/coordinator -- positive for going above and beyond on logistics), Art (owner -- positive for attention to detail and insurance advocacy), Wes (manager -- positive for proactive scheduling), Danyah (staff -- positive for quality of reconstruction work), Dena (staff -- positive for reconstruction work), Tracy (technician -- positive for late-night emergency response), Ermin/Erwin (technician -- positive for late-night emergency response), Bre (staff -- positive for quick response), Kelly L. (office -- positive for paperwork handling), Alan (technician -- positive for going above and beyond), Will (technician -- positive for going above and beyond)
This is a well-staffed SERVPRO franchise with a stable crew that shows up fast and communicates clearly. Ask for Joe, Chuck, or Jessica if your job involves water damage leading to mold. For mold-specific work, ask to see their AMRT credentials and request references from recent mold remediation projects -- the review base is overwhelmingly water damage focused, so you will want to confirm their mold track record directly.
Keep in mind
- This is a full-service restoration franchise, not a mold-only specialist. Mold remediation is one of eight service lines. If you want a company that does nothing but mold work, this is not that.
- One reviewer (Irene Brown, 5 stars) noted billing issues -- a charge for moving a stove that was never moved -- which was removed after she questioned it. Check your invoice line by line.
- The service area covers six communities across Clearwater and Safety Harbor, which is manageable for a single franchise. Response times in reviews back this up -- multiple reviewers report same-day or same-evening arrivals.
- Nearly all reviews describe water damage work, not mold jobs specifically. Only one reviewer (Eliza S.) mentions discovering a mold problem. Ask for references from recent mold-specific projects.