SERVPRO of Brandon / North Riverview

Devin is the most frequently named technician across the review set. Sherrie Bondurant, edmond irvin griffin, Sarah Martin, Stacey DeVeaux, Scott R, and Christopher Cash all praise him for responsiveness, same-day visits, and going beyond the scope of work — plugging in cords and chargers, helping move clothes, and providing his personal contact number. Frank draws praise as an operations manager who personally visits job sites (Roy Jardin after Tropical Storm Debbie) and educates customers on moisture readings (Sarah Martin). Eliana earns consistent marks for walking customers through the process (LaToya Denise, Aden Blazek, Lucas Behler, Christopher Cash). Marcos drew praise from both Elsa D. and Lakesha Goodwin for damage assessment skills. Aliyah and Tammy earned detailed praise from Caitlin S. for keeping a business owner informed through every phase. Same-day or next-day response is the most consistent theme across positive reviews. Samuel Carr reported a callback within 10 minutes and crew on-site within 30 minutes of a pipe burst.

2 found across 205 total reviews at 4.8★. Timothy Griffin (Local Guide, 31 reviews, August 2025) reported that a State Farm referral led to what he described as exorbitant and unnecessary charges. He named owner Brian J directly as the source of the problem and warned against letting him near a property or job site. The owner responded by citing industry-standard pricing and insurance carrier systems but did not address the specific charges or the personal accusation. Maria Benitez (7 reviews, February 2025) reported that after water cleanup, the crew removed baseboards but never returned to reinstall them. She waited over two months with baseboards on the floor while the company charged late fees. The owner confirmed that mitigation and reconstruction are separate processes with separate deposit requirements.

The split between mitigation and reconstruction billing creates a disconnect that the customer does not always understand upfront. Maria Benitez expected baseboards reinstalled as part of the original job; the company treats it as a second contract requiring a new deposit. This is standard SERVPRO franchise practice, but the company does not appear to set that expectation clearly before starting work. The owner response rate on negatives is 100%, and the responses engage with specifics — the Timothy Griffin response explains their pricing methodology, the Maria Benitez response explains the contract structure. These are not template deflections, but they also do not offer concrete resolution to either complaint.

Devin (water damage technician — positive, named in 6+ reviews for responsiveness and follow-through). Frank (operations manager — positive, praised for site visits and customer education). Eliana (office/customer liaison — positive, praised for process walkthroughs). Marcos (damage assessor — positive, praised for assessment tools and patience). Aliyah (project coordinator — positive, praised for communication through all phases). Tammy (office admin — positive, praised for fast estimate scheduling). Erin (office admin — positive, praised for guiding customers through the process). Alex (technician — positive, praised for leak control). Ben (technician — positive, praised for restoration work). Logan (technician — positive, praised alongside Ben and Devin). Jason Ball (contractor — positive, praised for construction work). JoAnne (office coordinator — positive, praised for home restoration coordination). Kevin (technician — positive, praised for knowledge). Mr. Lopez (technician — positive, praised for patience). Ervin (technician — positive, praised for packing and drywall removal). Julio (technician — positive, praised for packing). Angie (technician — positive, praised for packing). Sheila (technician — positive). Levi (technician — positive). Juana (technician — positive). Jeremy (technician — positive). Leslie (technician — positive, specifically praised for mold education). Thaddaeus (technician — positive, praised for immediate flood response). Shane (technician — positive, praised for water damage drying). Greg (technician — positive). Elton (technician — positive). Tania (staff — positive). Shaun (estimator — positive). Andre (estimator — positive). Brian J/Brian Jones (owner — negative, named in Timothy Griffin's 1-star review for pricing).

Ask for Devin if your job involves water damage leading to mold — he has the strongest track record for communication and follow-through. Get the mitigation vs. reconstruction contract structure explained in writing before anyone starts work, because the company treats these as separate billing events and the transition is where complaints arise. For mold-specific work, ask for references from mold remediation jobs, since the review set overwhelmingly reflects water damage performance.