Provider profile
Flostop Restoration LLC
Provider snapshot
What this listing says
Southwest Florida homeowners in Punta Gorda, Cape Coral, or Fort Myers dealing with hurricane-related water damage or post-flood mold who want a single company to handle mitigation through reconstruction.
Best for
- Punta Gorda and Cape Coral homeowners who need water extraction, drying, and rebuild handled by one company rather than coordinating separate contractors.
- Condo owners dealing with water intrusion from neighboring units or aging pipes who need fast mold remediation to meet closing deadlines.
- Commercial property managers in Southwest Florida who need same-day emergency response after storms or plumbing failures.
- Hurricane damage recovery where the scope spans mitigation, mold work, and full interior reconstruction under a single contract.
- Homeowners who want a restoration company that works directly with their insurance company on documentation and claim support.
About this company
Flostop Restoration operates out of Punta Gorda with a second office in Cape Coral, covering Southwest Florida from Sarasota down to Naples. They handle fire, water, and mold damage for both residential and commercial properties. The company does both mold testing and mold remediation — a combination that creates a financial conflict of interest worth understanding before you hire them.
Flostop functions as a one-stop restoration shop. They run mitigation (water extraction, structural drying) and then handle reconstruction in-house — cabinets, drywall, tiling, painting, even repiping. Multiple reviewers describe projects where Flostop coordinated plumbers, electricians, tile workers, and painters under one roof. The company claims IICRC certification (license #8778358) and offers 24/7 emergency dispatch.
Flostop has operated since 2019 and describes itself as family-owned. Owners Mario and Chuck show up frequently in reviews, often visiting job sites in person. The company built a significant portion of its reputation during the 2022 hurricane season, when multiple reviewers describe fast post-storm response.
With 64 Google reviews at 4.5 stars, Flostop carries a solid but not exceptional rating. The negative reviews cluster around workmanship quality on finish work and front-office customer service rather than the core mitigation and drying work.
Services
Service area
Flostop Restoration is headquartered in Punta Gorda, FL with a second office in Cape Coral. They list Bonita Springs, Fort Myers, Naples, and Sarasota as part of their service area. That covers a wide stretch of Southwest Florida's Gulf Coast — roughly from Sarasota south to Naples — so confirm crew availability and response times if your property sits at either end of that range.
Review consensus
Owners Mario and Chuck earn repeated praise for showing up on job sites and staying involved. Bremen draws specific mention for knowledge and patience explaining the process to anxious homeowners. Tyler runs the field teams and gets credit for coordinating with general contractors and keeping projects on schedule. Multiple reviewers highlight fast emergency response — several describe crews arriving within hours, including middle-of-the-night calls. Repeat customers exist: one reviewer hired Flostop twice, once on insurance and once out of pocket, because the first job went well. Reviewers also note the company handles all trades under one roof, which several describe as reducing stress during large restoration projects.
3 found across 64 total reviews at 4.5★. Judi Baker described poor workmanship across multiple trades — tiling, cabinet measuring, drywall, and granite polishing — on a condo restoration that took two and a half months beyond the original estimate. She also had to push the company to perform a mold test, which she found overpriced. Walter Zal, a Local Guide with 14 reviews, reported that Flostop denied water intrusion in his unit despite observing water dripping from door frames, smoke detectors, and baseboards, and refused to make repairs. Carol Shaffer rescinded her original complaint after speaking with a company representative but maintained that the office manager needs customer service training.
Janelle, the office manager, surfaces in both positive and negative reviews — a split that points to a front-office experience that varies by customer. Joe Mercurio and Gerard DiGiovanni praise her coordination, while two separate negative reviewers across different years describe her as rude and dismissive. The company responds to only about 20% of negative reviews, and the one owner response in the recent batch is a generic template rather than a specific engagement with the complaint.
Mario (owner/principal — praised for site visits, knowledge, and honest inspections). Chuck (owner/principal — praised for coordinating trades and project oversight). Bremen (estimator/sales — praised for knowledge, patience, and easing the process). Tyler (field team leader — praised for scheduling and crew coordination). Janelle (office manager — mixed; praised by some for coordination, criticized by two reviewers for rude demeanor). Nick (project lead — praised for fast post-hurricane response and communication). Scott (project manager — praised for communication). Clive (field technician — praised for skill and demeanor). Jesse (project coordinator — praised for insurance negotiation). Eric (sales representative — praised for explaining scope of work). Clyde (contractor — praised for efficient three-day turnaround). Gary, Gene, Danny (field crew — praised for becoming like family during extended project). Kyle, Matthew, Miles (crew — praised for two-day whole-house repiping).
Flostop does its strongest work on emergency water mitigation and large-scale hurricane recovery, where owners Mario and Chuck stay involved and field crews respond fast. Ask for Bremen or Tyler by name if your project is substantial. Watch the finish work closely on reconstruction — get specifics in writing about timelines, materials, and who handles quality checks before signing a contract.
Keep in mind
- Flostop does both mold testing and mold remediation, which means the same company that finds mold profits from removing it. Consider getting an independent mold test before committing to remediation.
- Two separate reviewers — one in 2023 and another in 2025 — describe office manager Janelle as rude and dismissive. One reviewer called her tone "snippy" and noted it had not changed over two years of interactions.
- One reviewer reported subpar finish work on cabinets, tiling, granite polishing, and drywall, with the project running over the original timeline by more than a month. Reconstruction quality deserves close attention.
- The owner response rate on negative reviews is only 20%. Most complaints go unanswered, which makes it harder to assess how the company handles problems.
- Their service area spans from Sarasota to Naples — a roughly 120-mile stretch. Confirm response times and crew availability for locations far from the Punta Gorda or Cape Coral offices.