Provider profile
Wet Out Restoration
Provider snapshot
What this listing says
Treasure Coast homeowners dealing with water damage that has led to mold, where having one company handle extraction, drying, and remediation under a dedicated project manager matters.
Best for
- Port St. Lucie and Treasure Coast homeowners who need mold remediation tied to a recent water event like a slab leak, pipe burst, or storm damage.
- Property owners who want one company to handle the full sequence from water extraction through mold remediation and reconstruction, rather than coordinating multiple contractors.
- Commercial property managers on the Treasure Coast or Brevard County who need after-hours emergency response and insurance documentation handled for them.
- Spanish-speaking homeowners in the Port St. Lucie to Melbourne corridor who need to communicate directly with the restoration team.
About this company
Wet Out Restoration is a family-owned restoration company based in Port St. Lucie, Florida, founded by Toquon and Sabrina Starks in 2014. Mold work is one piece of a broader operation that covers water damage, fire, flood, and storm restoration for both homes and businesses. They run two offices — Port St. Lucie and Melbourne — and assign a dedicated project manager to each job.
The mold-specific setup includes thermo-hygrometers, moisture sensors, and moisture meters for detection. During remediation, crews set up containment barriers and negative air machines, remove unsalvageable materials, and HEPA-vacuum remaining surfaces. The website describes monitoring moisture levels throughout the project and leaving drying equipment in place until readings stabilize. They also offer financing and free estimates.
The Starks moved to Martin County in 2010 and built the business around community involvement, supporting local organizations like Making Strides Against Breast Cancer and St. Lucie County Fire Christmas for Kids. The company is BBB-accredited and holds IICRC certification.
With 393 Google reviews and a 4.9-star rating, Wet Out Restoration sits well above average for restoration companies in the Treasure Coast market. That volume at that rating is uncommon and suggests consistent delivery across a large number of jobs.
Services
Service area
Headquartered in Port St. Lucie, Florida, with a second office in Melbourne. The website lists service coverage across the Treasure Coast, Brevard County, and Palm Beach County, naming dozens of cities from West Palm Beach north to Cocoa Beach — roughly 150 miles of Florida's Atlantic coast. Core response is strongest around Port St. Lucie, Fort Pierce, Stuart, and Melbourne.
Review consensus
Kevin Stanley is the most frequently named technician across recent reviews, with more than a dozen customers praising his clear process explanations, daily check-ins, and cleanup habits. Nathaniel (Nate) draws repeated praise for handling insurance communication and putting anxious homeowners at ease. Michael (Michael Taaffee) is named by multiple reviewers for same-day Sunday response and guiding customers through the drying process. Other named staff receiving positive mentions include William, Jonathan, Charles, Adrian, Matt, Marco, Joel Cruz, Danilo, Gio, Luke, Dina, Steve, Douglas, Elliot, and Austin. Reviewers consistently highlight two themes: speed of initial response (often same-day, including weekends) and the quality of communication throughout multi-day or multi-week projects.
3 found across 393 total reviews at 4.9★. Ralph Webb (May 2025) described a technician arriving at his rental property uninvited after a plumber shared his contact information without consent. The technician took infrared photos of water damage and discussed findings with the tenant, causing alarm about hidden mold. The company's owner response acknowledged the issue and said they were retraining staff on consent. James (January 2025) reported receiving daily DocuSign emails pressuring him to sign off that water mitigation was satisfactory while moisture remained in the walls behind sheetrock. The company responded that they could not find him in their records and suggested the DocuSign notifications were standard procedure for unsigned authorizations. The reviewer updated his review insisting the emails were real and referenced initials S.S. Kimberly Maynard (June 2025) left a 1-star review saying only "Not satisfied" with no details — a Local Guide with 4 reviews but 0 likes on this one.
The two detailed 1-star reviews both involve the sales and sign-off process rather than the quality of on-site work. One describes an unsolicited visit; the other describes aggressive follow-up for paperwork. The 3-star reviews tell a different story: both reviewers praised the field crews by name (Danilo, Gio, Luke in one; John Lowie, Juan in the other) but had issues with specific subcontracted work or initial crew assignments. This suggests field technicians deliver strong day-to-day work, but the office-to-field handoff and subcontractor quality control are the weak points. Owner responses are present on 4 of 5 recent negatives (80%), mixing personalized engagement with some defensive framing.
Kevin Stanley (technician — strongly positive, named in 15+ reviews for clear explanations and daily follow-ups). Nathaniel/Nate (technician/project coordinator — strongly positive, praised for insurance handling and patience). Michael/Michael Taaffee (technician — strongly positive, praised for Sunday response and process guidance). William (technician — positive, paired with Jonathan and Kevin in reviews). Jonathan (technician — positive, mold remediation work praised). Charles (technician — positive, praised for thoroughness and answering questions). Adrian (technician — positive, mold removal work praised). Matt/Matthew (technician — positive, praised for quick response and thoroughness). Marco/Marko (technician — positive, praised alongside other crew members). Joel Cruz (technician — positive, praised for early Sunday response). Danilo (technician — positive, praised in 3-star review as standout crew member). Gio (technician — positive, praised alongside Danilo). Luke (technician — positive, praised alongside Danilo). John Lowie (project manager — positive in original 5-star portion of updated 3-star review). Juan (rebuild crew — mixed, praised initially but later blamed for faulty moisture barrier repair). Dina (office/coordinator — positive). Steve (office/coordinator — positive). Douglas/Doug (technician — positive). Elliot (technician — positive). Austin (technician — positive). Noah (technician — positive, praised for patience). Chris (technician — positive). S.S. (initials only, referenced in 1-star review as person sending DocuSign requests — negative context).
Ask for Kevin Stanley or Nathaniel if you can — they appear in the most consistently positive reviews. Before signing any work authorization, clarify exactly what the DocuSign document covers and confirm in writing that you will not be pressured to sign off until you have independently confirmed the work is complete. If your job involves reconstruction or subcontracted trades beyond water and mold work, ask who will perform that work and what warranty covers it.
Keep in mind
- Wet Out Restoration does both mold inspection and mold remediation. This is a conflict of interest — the company that finds the mold profits from fixing it. Consider getting an independent inspection before committing to their remediation scope.
- One reviewer described a technician showing up at a rental property without the owner's consent, taking infrared photos of water damage, and sharing them with the tenant. The owner said the company's plumber shared contact info without permission. The company apologized and said it was retraining staff on consent.
- Another reviewer reported persistent daily DocuSign emails requesting sign-off that the job was satisfactory, even though moisture was still present in the walls. The company disputes whether this person was a customer.
- Their service area claims stretch from West Palm Beach to Cocoa Beach — roughly 150 miles of coastline. Response times at the edges of that range will differ from Port St. Lucie or Melbourne.
- The website mentions reconstruction and rebuild services but does not describe the rebuild team's qualifications in detail. One 3-star reviewer noted a subcontracted crew improperly repaired a moisture barrier under a manufactured home.