Provider profile
SERVPRO of Port St. Lucie NE
Provider snapshot
What this listing says
Port St. Lucie homeowners dealing with water damage that has led to mold — this SERVPRO franchise handles both the water mitigation and mold removal under one roof with 24/7 emergency response.
Best for
- Port St. Lucie and St. Lucie County homeowners who need water damage dried out and any resulting mold removed by a single company.
- Condo owners and HOA managers dealing with unit-to-unit water intrusion — multiple reviews describe upstairs-to-downstairs leak scenarios this crew handles regularly.
- Property managers overseeing multiple units who need a restoration company with consistent crew availability and same-day or next-day scheduling.
- Homeowners who want reconstruction handled by the same company that did the remediation, avoiding a second contractor.
About this company
SERVPRO of Port St. Lucie NE is a restoration franchise covering Port St. Lucie, St. Lucie West, White City, River Park, and Fort Pierce South. Mold work is one slice of a broader operation — water damage calls make up the bulk of their business, and they also handle fire restoration, storm damage, biohazard cleanup, and general cleaning. They hold Florida mold remediation license MRSR2994.
The company runs 24/7 emergency dispatch with pre-stocked trailers for rapid rollout. Their website references HEPA filtration for indoor air quality during fire and smoke jobs. For mold, they describe removal of active colonies and black mold damage repairs, though the site leans heavily on franchise-standard language rather than detailing specific equipment or proprietary methods.
Owners Michael Panster and Joshua J. Marazzito run this franchise. The company invests in local community programs — Big Brothers and Big Sisters, MS Society, the Salvation Army, and Florida AIDS Walk among them. They hold daily morning meetings to review active jobs, which reviewers seem to confirm through consistent praise for communication and follow-through.
4.9 stars across 207 Google reviews is unusually high for a restoration company handling this volume of emergency work. Most of the praise centers on individual crew members rather than the brand itself, which suggests the franchise has retained a stable, well-regarded field team.
Services
Service area
Headquartered at 625 NW Commodity Cove in Port St. Lucie, FL. Serves Port St. Lucie, St. Lucie West, White City, River Park, and Fort Pierce South — all within St. Lucie County. One reviewer in Melbourne Beach (Brevard County) used them, but that is roughly 60 miles north and likely an outlier rather than standard coverage.
Review consensus
Armani is the most frequently named crew member, appearing in roughly 20 reviews with consistent praise for politeness, speed, and willingness to explain the process. Tristin (also spelled Tristan/Trixin) draws similar praise across a dozen reviews, often paired with Justin or Armani on water damage jobs. Victor and Ramon are praised as a team for mold removal and floor work. Tim Jones and Nick Green receive praise in a project management role — reviewers describe Tim as honest and Nick as a strong communicator who sent daily video updates. Mike Powers is named in several reviews for calm, courteous handling of stressful flood situations. Multiple reviewers specifically note that crews arrived within an hour of calling.
3 found across 207 total reviews at 4.9★. Lawrence Clancy (April 2026) called SERVPRO for a condo water leak from above and received a $6,500 bill he considered roughly double what an insurance-referred contractor would have charged. The owner responded that pricing followed insurance carrier protocols, but the disconnect between the customer's expectation and the final bill was significant. Xavier Millington (May 2025) described incorrect measurements, faulty electrical installations, a cut alarm system, and missing fan hardware. The owner offered to discuss but did not engage with the specifics. Wild Kiwi (April 2025), a Local Guide with 164 reviews, posted a brief complaint about a crew blocking a pump to take a lunch break — the owner said crews make quick stops between jobs.
The three complaints span pricing, workmanship, and crew conduct — no repeated theme. All three received owner responses, but the responses lean toward template language ('we take your concerns seriously,' 'please contact our office') rather than engaging with the specific claims. Xavier Millington's response was dated before the review itself (March 2025 response to a May 2025 review), which may indicate a reposted review or a data discrepancy.
Armani (crew — positive across ~20 reviews). Tristin/Tristan/Trixin (crew — positive across ~12 reviews). Victor (crew — positive across ~9 reviews). Justin/Justin D (crew — positive across ~9 reviews). Tim Jones (GM — positive across ~5 reviews). Nick Green (project manager — positive across ~5 reviews). Mike Powers/Michael Powers (crew lead — positive across ~6 reviews). JD (crew — positive across ~6 reviews). Ramon (crew — positive across ~4 reviews). Barbara (crew — positive, 1 review for six-day on-site job). Steve (crew — positive, praised for mold remediation work). Chris (crew — positive across ~5 reviews). Rosa/Rose (crew — positive across 2 reviews). Eddie (crew — positive, 1 review). Zac (crew — positive, 1 review). Bree (office — positive, praised for calming a panicked caller). Maria and Erny (crew — positive, 1 review).
With 4.9 stars across 207 reviews, this franchise has an unusually strong track record driven by a large, consistently praised field team. Ask for Armani or Tristin if your job involves water-to-mold work — they appear most often. Get a written estimate before any work starts and confirm pricing with your insurance carrier, especially if you are paying out of pocket.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company that finds mold profits from removing it. Consider getting an independent test before or after their work.
- One reviewer reported a $6,500 bill for a condo water leak and says calling insurance first would have cut the cost roughly in half. The owner responded that pricing followed insurance carrier guidelines, but the dispute highlights why you should get a written estimate and loop in your insurer before work begins.
- A second one-star review describes incorrect measurements, faulty electrical work, and a cut alarm system. The owner's response offered to discuss but did not address the specific claims. This is a single account, not a pattern, but worth asking about quality control on finish work.
- This is a national franchise. The local crew gets strong reviews, but franchise operations can experience staff turnover — the person you speak with on the phone may not be the one who shows up.