Provider profile
DRYmedic Restoration Services of Port St. Lucie
Provider snapshot
What this listing says
Port St. Lucie homeowners dealing with water damage or mold after a plumbing failure or storm, where 24/7 response and insurance claim help matter.
Best for
- Port St. Lucie and Treasure Coast homeowners who need same-day water extraction after a pipe burst or appliance leak
- Homeowners who discovered mold after water damage and want one company to handle both the dryout and the remediation
- Commercial property owners on the Treasure Coast who need after-hours emergency response with minimal business disruption
- Anyone dealing with a sewer or septic backup who needs hazardous contamination cleanup
- Homeowners navigating an insurance claim who want a restoration company that handles the documentation and insurer communication
About this company
DRYmedic Restoration Services is a franchise location in Port St. Lucie, Florida, operating under the STOP Franchising SPE LLC brand. Their primary identity is water damage restoration, but they also handle mold remediation, fire and smoke damage, sewer backups, storm damage, and contents cleaning. They serve both residential and commercial properties and run a 24/7 disaster hotline.
Their mold remediation process includes evaluating affected areas, determining the cause, removing mold, assessing structural damage, and performing an air quality test afterward. They mention dispatching an estimator within an hour of a call for fire damage jobs. The website references "over two decades of experience" at the brand level, though this is a franchise and the local operation's track record is what matters. They also offer disinfection services for commercial properties using EPA-approved disinfectants.
This is a locally owned and operated franchise. Multiple reviews reference the owners directly, and one reviewer noted the business is "local and family owned and operated." The team includes project managers and field technicians who handle jobs from estimate through completion. Several reviews mention the owner being personally involved in operations.
A perfect 5.0 rating across 122 Google reviews is genuinely unusual. Zero negative reviews in the last 18 months means there is no complaint data to analyze. That rating with that volume suggests either an unusually well-run operation or active review management — there is no way to tell from the outside.
Services
Service area
Headquartered in Port St. Lucie, Florida at 6945 LTC Parkway. They list eight service areas on their website: Port St. Lucie, Hobe Sound, Jensen Beach, Palm City, Port Salerno, Sebastian, Stuart, and Vero Beach. This covers St. Lucie, Martin, and the southern part of Indian River County along the Treasure Coast.
Review consensus
Reviewers consistently praise fast response times, including after-hours and weekend calls. Chris gets the most mentions — praised for clear communication, after-hours responsiveness (one reviewer notes he worked until early morning hours), and thoroughness in explaining the restoration process. Dylan Grant is praised for knowledge, communication, and follow-through across multiple reviews. Mike draws praise for staying in contact during lengthy decision-making periods and for hands-on work alongside Chris. Dawn is mentioned repeatedly for being caring, compassionate, and guiding clients through the restoration process. Herb is named for efficient mold remediation work. RJ Farina is specifically named as a mold tester. Multiple reviewers note the team documents everything with photos, moisture readings, and written reports.
0 found across 122 total reviews at 5.0★. No negative reviews found in the 18-month recency window. There are zero 1-star, 2-star, or 3-star reviews among the 122 total reviews at this rating level. This means there is no complaint data to analyze.
The absence of any negative reviews across 122 total is worth noting. Many of the 5-star reviews were posted in clusters — particularly around late February and early March 2025, when more than a dozen reviews appeared within days of each other. Several of these cluster reviews are brief, generic praise without job-specific details, and some come from reviewers who appear to know Dawn personally rather than having hired the company. This pattern is common with franchise operations that actively encourage reviews from their networking and referral communities. It does not mean the positive reviews from actual customers are invalid — the detailed reviews from verified customers (like Jeff Nardo, John Bensley, Jennifer Galaviz, and Pam Thornburg) describe specific, credible service experiences.
Chris (project foreman/technician — strongly positive across many reviews for communication, after-hours work, and thoroughness). Dylan Grant (project manager — strongly positive for responsiveness, knowledge, and follow-through). Mike/Michael (estimator/technician — positive for professionalism, patience, and hands-on work). Dawn (business development/client relations — positive for compassion and client guidance). Herb (technician — positive for mold remediation work). RJ Farina (mold tester, IEP CMAP — positive for responsiveness). Matt (owner/manager — positive for trustworthiness and integrity).
If you hire DRYmedic Port St. Lucie, ask for Chris or Dylan Grant by name — they appear in the most detailed positive reviews. The company clearly runs a tight operation for water damage and mold remediation, and multiple reviewers describe genuinely helpful experiences. Confirm the scope and pricing in writing before work begins, and get an independent mold test if you want a second opinion on the extent of your mold problem.
Keep in mind
- This is a franchise location. The brand has multiple locations nationally, each independently owned. Your experience depends on the local owner and crew, not the corporate brand.
- The website claims over two decades of experience, but that refers to the DRYmedic brand, not necessarily this specific Port St. Lucie location. Ask how long the local team has been operating.
- Their service area spans from Hobe Sound to Vero Beach and Sebastian. If you are on the edges of that range, confirm response times before committing.
- A perfect 5.0 across 122 reviews with no negatives is statistically uncommon. It could reflect genuinely excellent service or active review curation. Either way, ask for references from jobs similar to yours.
- They list mold remediation but are categorized as a restoration company, not a mold specialist. If your mold issue is not linked to water damage, ask about their standalone mold experience.