Provider profile
SERVPRO of West Pasco
Provider snapshot
What this listing says
West Pasco homeowners dealing with water-to-mold situations who want a single franchise to handle extraction, remediation, and reconstruction under one contract.
Best for
- Homeowners in Port Richey, New Port Richey, and Hudson who discover mold after a water loss and want one company to handle extraction through rebuild.
- Commercial property owners who need fast-response remediation with minimal business disruption, especially post-hurricane or post-flood.
- Condo associations in Gulf Harbors and surrounding communities dealing with multi-unit water intrusion and mold spread.
- Insurance claim situations where the adjuster already works with SERVPRO — the franchise coordinates documentation and claims paperwork directly.
- Landlords managing mold in rental properties who need a company that can mobilize quickly and handle the full scope.
About this company
SERVPRO of West Pasco is a restoration franchise headquartered on Ridge Road in New Port Richey, covering Port Richey, Hudson, Trinity, and surrounding west Pasco County communities. Mold remediation is one piece of a broader operation that handles water damage, fire damage, storm cleanup, sewage, biohazard, and full construction rebuilds. They do both mold testing and remediation, which means the same company diagnosing your problem also profits from fixing it.
The mold process starts with containment and HEPA filtration to isolate affected areas. They use air scrubbers during remediation and apply antimicrobial treatments to affected surfaces. After removal, their in-house construction team handles drywall replacement, painting, and finish work. The website also mentions HVAC cleaning as part of mold jobs, addressing contamination that circulates through ductwork. They hold Florida mold remediation license MRSR 2365.
Jeremy George has owned this franchise since the late 1990s and now operates six SERVPRO locations across Tampa Bay, including West Tampa, Tarpon, Wesley Chapel, New Tampa, and Hernando County. The operation started when Jeremy was 13, tagging along on a water damage call in 1993. He and his wife Nora run the business. The franchise is designated as a Large Loss Response Team within the SERVPRO national network, meaning they deploy to major disaster sites across the country.
4.8 stars across 455 Google reviews is strong for a high-volume restoration company. Most of the praise centers on specific technicians rather than the company in general, which suggests the field crews deliver consistently even as the office side occasionally drops the ball on communication.
Services
Service area
Headquartered in New Port Richey (address on Ridge Road in Port Richey), FL. Serves west Pasco County including Port Richey, New Port Richey, Hudson, Trinity, Odessa, Gulf Harbors, Seven Springs, Bayonet Point, Elfers, Shady Hills, Aripeka, Starkey Ranch, River Ridge, Moon Lake, and surrounding communities. The owner also operates five other SERVPRO franchises across the Tampa Bay area.
Review consensus
Arnold Giron stands out across at least six reviews for drywall repair, texturing, and painting — reviewers call him meticulous and describe his ability to match existing finishes. Christian Worms gets repeated praise for hands-on field work, explaining the drying process, and uncovering hidden moisture. Michelle Spencer earns marks for walking customers through the full remediation process and being available day and night. Thomas draws praise for initial damage assessments and setting up drying equipment with clear explanations. Nick, Tayler Jenkins, and Rose each appear in multiple positive reviews for responsiveness and professionalism. The construction side — Tony, Pedro, Lazaro, and Eloy — gets a specific callout for reconstruction quality. Several reviewers mention same-day or next-day emergency response for water events.
4 found across 455 total reviews at 4.8★. Two customers in mid-2025 tried to get mold remediation estimates and hit a wall. One waited for a quote that never came after an on-site assessment, and when they called back, staff member Jaime gave a verbal range of $5,000 to $8,000 but refused to send a written estimate without a signed contract and deposit. The reviewer described Jaime as rude and Iris as unpleasant during the site visit. A second reviewer had a similar experience — assessment done, no follow-up quote for mold remediation. A third complaint from a doctor's office describes a botched remediation where the crew set up fans instead of removing baseboards as the initial tech recommended. When the reviewer asked for a discount after the error caused additional days of office disruption, emergency services admin Chelsea Pylant refused. The reviewer updated the review four times over four months noting that no one returned calls despite the owner's response promising follow-up. The fourth review alleges scheduling cancellations and high prices, but the owner response states they cannot find the reviewer in their records.
The negative reviews cluster around the sales and estimating pipeline for mold work specifically — not the field crews doing water extraction or reconstruction. Two of four complaints describe weeks of waiting for mold estimates with no follow-up. The office staff named in negatives (Jaime, Chelsea Pylant, Jennifer) do not overlap with the field technicians praised in positives. This suggests a disconnect between the responsive field operation and the back-office sales process, particularly for mold projects that require scoping and quoting rather than emergency dispatch. Owner responses are templated and identical in tone across all four complaints, offering a phone number without engaging with specifics. The Craig Berger review is the most concerning: four months of unanswered calls documented in real time, contradicting the owner's promise to resolve things promptly.
Arnold Giron (construction/drywall — praised repeatedly for meticulous finish work). Christian Worms (field technician — praised for detail-oriented work and explaining the process). Michelle Spencer (client care/project coordination — praised for availability and communication). Thomas (field technician — praised for damage assessment and clear explanations). Nick (field technician — praised across multiple jobs). Tayler Jenkins (field lead — praised for quick response and professionalism). Rose (field/project work — praised for hurricane recovery at Gulf Harbors). Jay Williams (field/customer service — praised for hurricane Milton follow-up). Garrett (field technician — praised for mold removal and water extraction). AJ (field technician — praised for packout and water extraction). Shanna (field technician — praised for flood response). Larissa (field technician — praised for flood response). Walter (field technician — praised for initial assessment and courtesy). Samantha (customer service — praised for helpfulness). Stephanie Powell (construction manager — praised for communication and follow-up). Eric (project manager — praised for hurricane recovery). Ricky Neymeiyer (field technician — praised for detailed explanations). Micheal Lawn (field technician — praised for professionalism). Daniel (field technician — praised). Iris (field assessor — one positive for hurricane assessment, one negative for seeming bothered during site visit). Jaime (office/sales — one positive from a satisfied mold customer, one negative for rudeness and no follow-up). Chelsea Pylant (emergency services admin — negative for refusing discount after service error). Jennifer (office — negative for not responding to email). Doug (office/reception — positive for scheduling responsiveness). Tony (construction lead — praised). Pedro (construction — praised). Lazaro (construction — praised). Eloy (construction — praised). Tim (field — praised). Mike (field — praised). Dan (field — praised). Seattle (field — praised). Noah (field — praised). Patrick (field — praised). Chris (field/project — praised). Leah (communication/client care — praised). Steve (analyst — praised for quick on-site assessment).
The field crews at this SERVPRO franchise deliver — Arnold for reconstruction, Christian and Thomas for water mitigation, Michelle for keeping you informed. The weak link is the mold estimating pipeline. If you need mold work, get your timeline commitment in writing from the start, ask who specifically will handle your estimate, and set a deadline for receiving the written scope. Do not accept a verbal price range.
Keep in mind
- They do both mold testing and remediation. The company that tells you how much mold you have is the same one billing you to remove it. Get an independent test from a separate company before committing to their remediation scope.
- Recent reviews reveal a pattern of poor follow-up on mold estimates specifically. Two separate customers in 2025 waited weeks for quotes that never arrived, with staff failing to return calls or emails. Water damage response is fast, but mold project sales move slower.
- Owner responses to negative reviews follow a near-identical template across all four complaints. One response disputes the reviewer's existence in their records. This pattern suggests reputation management rather than genuine problem resolution.
- The $5,000 to $8,000 range one reviewer was quoted verbally — without a written estimate — is a red flag. Get every scope and price in writing before signing anything.
- Six franchises under one owner means crews rotate across locations. The technician you meet during assessment may not be the one doing the work.