Provider profile
National Restoration Experts
Provider snapshot
What this listing says
Pompano Beach and Broward County homeowners dealing with water damage who want one company to handle mitigation, mold work, and full reconstruction under a single project manager.
Best for
- Broward County homeowners needing emergency water extraction and same-day response from a company that can also handle the rebuild.
- Insurance claim situations where you want a single contractor to manage documentation, adjuster coordination, and all restoration phases.
- Properties with both water damage and mold growth, since they hold separate state licenses for general contracting, mold remediation, and mold assessment.
- Commercial property managers in the Pompano Beach to Boca Raton corridor who need 24/7 availability and a dedicated project manager.
About this company
National Restoration Experts is a full-service restoration company headquartered in Pompano Beach, Florida. They handle the entire damage recovery cycle in-house: water extraction, structural drying, mold inspection, mold remediation, and full reconstruction. They hold a Florida general contractor license (#CGC059503) and a state mold remediator license (#MRSR2601), plus a state mold assessor license. They also carry IICRC and NORMI credentials. Their primary identity is water damage restoration, but mold services are a significant part of their work.
What stands out is the single-team model. One company handles everything from the emergency water extraction call through drywall, flooring, painting, and kitchen or bathroom rebuilds. Each customer gets a dedicated project manager. Their mold remediation page describes containment, HEPA vacuuming, and antimicrobial application. They also coordinate directly with insurance companies, submitting documentation and working with adjusters on the customer's behalf.
The company is owned by Joe Hernandez, who shows up repeatedly in reviews responding to both praise and complaints. Multiple reviewers describe a fleet of branded vans and crews arriving within hours of a call. They serve both residential and commercial properties across Broward and Palm Beach counties.
With a 4.7-star rating across 95 Google reviews, they sit in solid territory. The volume of 5-star reviews praising specific project managers by name suggests a company where individual staff performance drives customer satisfaction. The negative reviews that do exist tend to focus on reconstruction quality rather than the emergency mitigation side.
Services
Service area
Headquartered in Pompano Beach, Florida. They list dedicated service area pages for Pompano Beach, Fort Lauderdale, Boca Raton, Sunrise, and Coral Springs. Their website footer also names West Palm Beach, Hollywood, Delray Beach, Pembroke Pines, and Plantation. That spans most of Broward County and into southern Palm Beach County — a wide range from a single office location.
Review consensus
Project managers get the most attention. Ruben Sosa drew praise for coordinating a major renovation involving flooring, ceilings, plumbing, electrical, and kitchen remodel. Gary was highlighted for a kitchen rebuild where he recommended improvements and kept the customer informed on costs. Douglas and Enrique appear together across at least five reviews for water mitigation work, consistently described as efficient, friendly, and clean. Sam handled two reconstruction projects where reviewers noted quick turnaround and willingness to fix issues left by a previous contractor. Joe Hernandez, the owner, is named in multiple reviews for hands-on involvement, including responding to urgent calls and personally quoting jobs. Fast response times come up frequently — multiple reviewers describe crews arriving within hours of calling.
3 found across 95 total reviews at 4.7★. Two of the three complaints are substantive. Eileen Griffin hired them for a bathroom remodel after mold removal, spent $12,000 out of pocket, and says the workmanship was subpar enough that items had to be redone. Two years later, a shower door imploded, and other glass companies told her the doors were hung incorrectly. The owner, Joe Hernandez, responded and said he offered to replace the doors at cost and to reimburse her if the replacement company confirmed faulty installation — so there is a dispute about whether the company stood behind the work. Adrian Avila's review describes an insurance-assigned job where work was done without proper permits, including electrical wiring and appliance relocation. The reviewer says Citizens Insurance's own Contractor Connection confirmed the work as substandard, and that the family, including a one-year-old, was exposed to live wiring. No owner response was posted. The third 1-star review from Ege Tekiner contains no text, making it impossible to assess.
The negative reviews cluster around reconstruction quality, not emergency mitigation. Every complaint involves a rebuild or remodel phase, while the water extraction and drying work draws consistent praise. This split suggests a possible gap between the company's mitigation crews (Douglas, Enrique, and similar technicians who appear repeatedly in positives) and the subcontractors or tradespeople handling longer-term reconstruction. The owner's response to one negative was personalized and offered a specific resolution path, but the lack of response on the most serious complaint (unpermitted work, safety hazards) is notable.
Ruben Sosa (project manager — positive), Gary (project manager — positive), Douglas (mitigation technician — positive, appears in 5+ reviews), Enrique (mitigation technician — positive, appears in 5+ reviews), Jacob (mitigation technician — positive), Sam (project manager — positive), Joe/Joey Hernandez (owner/project manager — positive in multiple reviews, named in owner response to negative), Shawn Kelker (project manager — positive), Jay (project manager — positive), Gavin (mitigation technician — positive), Richard Barber (mitigation technician — positive), Anis/Anees Mamlouk (project manager — positive), Vito Carbone (project manager — positive), Kelley Ward (technician — positive), Johnathan Lawlor (project manager — positive), Kathryn Weiss (design selection — positive), Izabella/Bella (coordinator — positive), Gabby (technician — positive), Rickey (technician — positive).
Ask for Douglas and Enrique if you need water mitigation — they have a track record across many reviews. For reconstruction work, get your scope and timeline in writing with specific permit requirements listed, and verify permits are pulled before work begins. The company responds to complaints and the owner is personally involved, which is a positive signal, but the reconstruction side carries more risk than the emergency mitigation side.
Keep in mind
- They do both mold testing and mold remediation, which creates a financial conflict of interest. The same company that identifies a mold problem profits from fixing it. Ask whether they can provide an independent third-party mold assessment, or get your own before agreeing to remediation work.
- Two recent 1-star reviews describe subpar reconstruction workmanship. One reviewer reported a shower door installed incorrectly that imploded two years later. Another described work performed without proper permits, including electrical wiring and appliance relocation. These complaints focus on the rebuild phase, not the emergency mitigation side.
- Their service area list includes 10 cities from Pompano Beach to West Palm Beach. That covers a wide geographic range across two counties. Confirm response times and crew availability for locations farther from their Pompano Beach headquarters.
- Reviews praise individual project managers by name, but the quality of your experience may depend heavily on which manager you are assigned. Ask who your project manager will be and check whether they have specific experience with your type of damage.