Provider profile
Kustom Disaster Restoration
Provider snapshot
What this listing says
South Florida homeowners dealing with mold after water damage who want a national restoration company with a dedicated local Boca Raton office and in-house reconstruction crews.
Best for
- Boca Raton, Deerfield Beach, and Pompano Beach homeowners who need mold remediated after a water event and want one company to handle both cleanup and reconstruction.
- Insurance-claim projects where you want a company that assigns a single project manager to coordinate with your adjuster and track the job from demolition through rebuild.
- Commercial property managers in South Florida who need a restoration partner with a disaster preparedness program (InstantAssist) and large-loss capacity.
- Homeowners who had water damage lead to mold and want structural drying, remediation, and full renovation done under one contract.
- Condo associations dealing with multi-unit water or mold damage that requires coordinated remediation and reconstruction across units.
About this company
Kustom Disaster Restoration operates a Boca Raton-area office out of Deerfield Beach, Florida, as one branch of a national family-owned restoration company with 29 locations across 48 states. Mold remediation is one piece of a broader disaster restoration operation that also covers water damage, fire damage, storm damage, and full reconstruction.
Kustom follows ANSI/IICRC S520 methods for mold work and handles the full sequence in-house: moisture mapping, structural drying, dehumidification, selective demolition, mold removal, and reconstruction. They assign a dedicated project manager to each job and act as their own general contractor for rebuild work, so you don't need to hire a separate crew after remediation wraps up.
The company has operated for over 50 years and remains family-owned. Their corporate headquarters sits in Florida, and they run a "Kustom Kares" community program. The Boca Raton office serves both residential and commercial clients, with a separate national response team for large commercial losses.
4.9 stars across 108 Google reviews is unusually strong. Zero negative reviews in the last 18 months is rare for any restoration company handling this volume of work. The review pattern suggests a local team that maintains consistent quality under a project manager model.
Services
Service area
Kustom operates out of a Deerfield Beach, Florida office and lists Boca Raton as their South Florida service area. They serve Pompano Beach, Boca Raton, Deerfield Beach, and surrounding communities. The company also has offices in Jacksonville, Orlando, and Tampa, and claims nationwide coverage across 48 states through 29 locations — though some listed cities link to a generic nationwide page rather than a staffed local office.
Review consensus
Reviewers consistently name their project managers by name and credit them with clear communication, daily check-ins, and insurance claim coordination. Nuria Lozza stands out across at least seven reviews as a project manager who stays involved from inspection through completion. Kirk draws similar praise across eight or more reviews for responsiveness and attention to detail. Luis Da Silva appears in at least six reviews for guiding homeowners through reconstruction after water damage. Reviewers also mention the field crews by name — Mauricio, Eduardo, and Yimi show up together across multiple jobs for hands-on remediation work. Hunter earned praise for managing a fire-and-water-damage apartment job. Multiple reviewers highlight that the company coordinated directly with insurance adjusters, reducing the burden on homeowners.
0 found across 108 total reviews at 4.9★. No negative reviews from the last 18 months exist in the data. There are zero 1-star, 2-star, or 3-star reviews to evaluate in the recent window.
The review pattern reveals a project-manager-driven operation where each client works with a single named point of contact. This structure produces high satisfaction because homeowners feel personally attended to rather than managed by a rotating call center. The consistent naming of Nuria, Kirk, and Luis across years of reviews suggests low turnover in key roles, which is atypical for restoration companies of this size.
Nuria Lozza (project manager — positive, named in 7+ reviews). Kirk (project manager — positive, named in 8+ reviews). Luis Da Silva (project manager — positive, named in 6+ reviews). Eric (estimator/project coordinator — positive). Hunter (project lead — positive). Kevin (rep/project manager — positive). Mauricio (field technician — positive). Eduardo (field technician — positive). Yimi/Yimy (field technician — positive). Jeremy Soto (water technician — positive). Donovan (labor leader — positive). George (project staff — positive). Josiah (field technician — positive). Jim (project support — positive). Manny (ceiling repair — positive). Adelita (crew lead — positive). Michael (mold remediation crew — positive). David/David Bagg (project coordinator — positive, from website testimonials).
Ask for Nuria, Kirk, or Luis as your project manager if they are available — all three have long track records in the reviews. Since this is a large national company, confirm that the Boca Raton office will handle your job directly rather than subcontracting it. The absence of recent complaints is a strong signal, but ask for references from a recent mold-specific job in your area.
Keep in mind
- Kustom is a large national company with 29 offices. Your experience depends heavily on the local Boca Raton team, not the national brand. Ask who your project manager will be.
- Mold remediation is a subset of their restoration business, not their sole focus. If you need a mold-only specialist with no interest in upselling reconstruction, this may not be the fit.
- The website lists services in dozens of cities. Some locations link to a generic "nationwide services" page rather than a staffed local office. Confirm the Boca Raton office handles your specific area directly.
- With zero recent negative reviews to evaluate, there is no complaint data to flag patterns. That is unusual and worth noting, but it does not mean problems never occur.