Provider profile
FULL SERVICE PROS
Provider snapshot
What this listing says
South Florida homeowners who want mold remediation and rebuild handled by one company, with two offices covering Broward through the Treasure Coast.
Best for
- Broward, Palm Beach, or Treasure Coast homeowners dealing with mold after a water event who want one company to handle remediation and reconstruction.
- Insurance-claim situations where the company coordinates directly with the carrier and manages the scope from mitigation through rebuild.
- Homeowners who need post-remediation reconstruction — this company holds a general contractor license and does the rebuild in-house rather than subbing it out.
- Commercial property managers or HOA boards needing mold remediation with coordinated communication plans for tenants or residents.
- Situations where 24/7 emergency response matters — the company dispatches for water, fire, and mold emergencies around the clock.
About this company
Full Service Pros operates out of Pompano Beach, Florida, with a second office in Port St. Lucie. The company started as a restoration outfit in 1998 and has since expanded into high-end remodeling, running both divisions under one roof. That dual identity is the defining feature here: they handle mold remediation, water damage, and fire damage on the restoration side, then pivot to kitchen renovations, custom millwork, and whole-home remodels on the construction side.
The mold remediation page describes a six-step process: inspection, containment setup, HEPA air filtration, removal with EPA-registered products, post-remediation testing, and moisture-source correction. The website references IICRC certification (firm #70046223), a Florida mold license (MRSR5007), and a general contractor license (CGC1539773). They also hold IAQA affiliation. The company claims 24/7 emergency dispatch and works directly with insurance carriers on claims.
The about page says 97% of clients come from referrals and the company completes roughly 25 luxury remodels per year. They describe a "white-glove" process with dust walls, HEPA filtration on construction sites, and concierge-level scheduling. The website lists services for residential and commercial properties, including HOA common areas and tenant improvements.
4.9 stars across 164 Google reviews is a strong number. Most reviews name specific technicians and describe hands-on walkthroughs of the remediation process. The volume of named-staff mentions suggests a team-based model where individual techs own client relationships from start to finish.
Services
Service area
Headquartered in Pompano Beach, FL (Broward County) with a second office in Port St. Lucie, FL (St. Lucie County). The website lists service cities across Miami-Dade, Broward, Palm Beach, Martin, St. Lucie, Indian River, and portions of Okeechobee counties. Seven counties is a wide claim for two offices — response times outside the Pompano Beach and Port St. Lucie corridors are worth confirming.
Review consensus
Steven appears in more reviews than any other employee, praised for detailed explanations, clean jobsites, and leaving homes spotless after remediation. Roy Carter draws repeat mentions for walking clients through the mold process from start to finish. Adrian collects praise across both remediation and water mitigation jobs, with reviewers noting punctuality and attention to detail. Bendy Israel is named repeatedly for kitchen remodels and drywall repairs. Several reviewers mention that techs covered their feet, protected floors, and cleaned up thoroughly. Monique Vidal received credit for rapid storm-damage response and insurance coordination.
3 found across 164 total reviews at 4.9★. Janice Iversen (March 2026) described a mold removal job that started fine but devolved during reconstruction — a broken countertop, exposed outlets, an unfixed cabinet, and a dishwasher left in the middle of the kitchen months past the contract deadline. She asked for a price reduction and was denied. Kevin Dugan (September 2025) reported water damage repair where half his house was blocked off for a month, the crew no-showed on the promised finish date, and nobody called to explain. Notably, Dugan posted a 5-star update the next day thanking "Anton" for getting everything straight, suggesting the company rescued the job after the complaint. The third negative is a text-less 2-star from a zero-review account, which limits what can be drawn from it.
The two substantive complaints both target the reconstruction phase, not the remediation work itself. This fits a company that started in restoration and added remodeling — the mitigation crew and the rebuild crew may operate at different levels of consistency. The Kevin Dugan sequence (1-star followed by a 5-star the next day) suggests the company can course-correct quickly when it knows about a problem, but the owner responses on Google do not reflect that same engagement — they read like reputation-management templates rather than real problem-solving.
Steven (remediation technician — consistently positive, most-mentioned employee). Roy Carter (remediation tech — positive, praised for process walkthroughs). Adrian (remediation and water mitigation tech — positive, praised for punctuality and thoroughness). Bendy Israel (remodel/rebuild tech — positive, praised for kitchen work and drywall). Kevin (remediation tech — positive). Jeffrey (home repair/remodel — positive). Antwon/Antoine (remediation tech — positive, praised for courtesy and responsiveness). Kelly (remediation tech — positive, works alongside Steven). David Munz / Dave (remodel tech — positive, praised for patience and kitchen work). Monique Vidal (project coordinator — positive, praised for insurance coordination and storm response). Kenya (remediation tech — positive). Mark Carr (rebuild tech — positive). Dylan (remodel tech — positive, kitchen work). Anton (restoration tech — positive, resolved delayed project). Vans (remediation and rebuild coordinator — positive, praised for communication).
The remediation side of this company runs smoothly — reviewers consistently name individual techs who walk them through the process and leave the house clean. The risk sits with longer reconstruction projects, where two reviewers experienced significant delays and sloppy finish work. If your job involves rebuild after remediation, pin down the timeline in writing and ask who specifically will manage the reconstruction phase.
Keep in mind
- Full Service Pros does both mold testing and mold remediation. A company that finds mold also profits from removing it. Consider getting an independent test from a separate inspector before signing a remediation contract.
- Two of the three recent complaints describe reconstruction work that dragged on for months past the contracted timeline. The mold removal itself drew no complaints — the friction sits on the rebuild side.
- Owner responses to negative reviews follow a template: "Please contact our office directly." None of the three responses engaged with the specific complaint. That makes it hard to gauge how the company actually resolves disputes.
- The service area spans 7 counties from Miami-Dade to Indian River. That is a wide footprint for a company with two offices. Confirm response times for locations outside Broward and St. Lucie counties.