PuroClean Emergency Restoration Specialists

Andrew Orton is the most frequently named person across the reviews, praised as a project manager who communicates daily, handles insurance paperwork, and manages rebuilds from start to finish. Reviewers describe him working with out-of-state homeowners, accommodating schedule conflicts, and making insurance claim processes feel manageable. Joanne draws consistent praise for office communication — multiple reviewers say she called to follow up and kept them informed throughout the process. Luis and Ron are the most-named field technicians, praised for same-day response, courteous behavior, and clean workspaces. Jim Roman gets specific praise for managing multi-trade rebuilds involving plumbing, cabinet work, and flooring. Steve is named as operations manager, praised for getting mold remediation started quickly. Sebastian is noted for same-day service alongside Luis. Several reviewers highlight that the company handles everything from water extraction through full rebuild, avoiding the need to coordinate separate contractors.

2 found across 232 total reviews at 4.9★. Meika F, a Local Guide with 76 reviews, left a detailed account of a post-Hurricane Milton mold remediation job that went off track. The initial mold cleanup by Luis went smoothly and passed air testing, but the rebuild phase stalled. Scheduling shifted multiple times (March 26 to April 2, then April 3, then April 7). The AC vendor arrived nearly 3 hours late on work day. After the remediation passed testing, a new representative (Andrew) came for a rebuild assessment — a step the reviewer felt should have happened earlier. The company then combined the mold-related rebuild with additional home repairs into a single $14K+ quote and required the full deductible before starting any work, including the original rebuild scope. The reviewer was left with the AC unit on the patio, trash in the vent area, and no rebuild completed. The owner response explained that deductible collection before rebuild is standard and that the expanded scope came from the insurance company's request to reassess all damages. A second 1-star from Heyzues TUF offers no specifics beyond dissatisfaction with technician skill.

The positive reviews reveal a company with clearly defined roles: Joanne runs office communication, Steve manages operations, and Andrew Orton handles project management for rebuilds. Luis and Ron are the primary field technicians for water extraction and mold work. This role clarity shows in the consistency of praise — reviewers know exactly who did what. The single detailed negative reveals the friction point where this structure breaks down: the handoff from remediation (Luis, Jordan, Steve) to rebuild (Andrew, Bill) created a gap where scope, billing, and scheduling fell through. Insurance-linked jobs with multiple phases appear to be where coordination risk is highest. The owner response to the negative is personalized and addresses specific claims rather than offering a template deflection, which is a positive signal for how the company handles complaints.

Andrew Orton (project manager — overwhelmingly positive, most-named person across reviews, praised for daily communication, insurance coordination, and rebuild management). Jim Roman (project manager — positive, praised for multi-trade rebuild coordination). Joanne (office coordinator — positive, consistently praised for follow-up calls and clear communication). Luis (field technician — positive, praised for same-day response, courtesy, and clean work). Ron (field technician — positive, paired with Luis and Joanne in multiple reviews). Steve (operations manager — positive, praised for fast mold remediation starts). Sebastian (field technician — positive, noted for same-day service). Jordan (coordinator — mixed, named in the negative review for early communication but also part of the scheduling confusion). Bill (project coordinator — mixed, named positively in one rebuild review but also in the negative as part of the handoff chain). Andrew (rebuild assessor — named in the negative review as the person who introduced the deductible requirement; likely Andrew Orton in a different context). Jose/Josie (field technician/office staff — positive, praised for craftsmanship and helpfulness). Albert (field technician — positive, praised for respect and politeness). John (field technician — positive, praised for repair quality). Chris (field technician — positive, praised for communication during mold remediation). Brian (field technician — positive, praised for repair work). Isaak (field technician — positive, paired with Luis for mold remediation). Jefferson (field technician — positive, named alongside Andrew for on-time arrival and cleanup).

Ask for Andrew Orton as your project manager if your job involves a rebuild phase — he is named in more positive reviews than anyone else and reviewers consistently praise his communication. For water extraction and mold work, Luis and Ron are the most-praised field technicians. Before signing off on a remediation-to-rebuild project, get the full scope and deductible requirements in writing upfront. The one detailed complaint traces directly to a mid-project scope change and billing dispute. The owner response to that complaint was specific and engaged, not a template deflection, which suggests the company takes feedback seriously.