Provider profile
SERVPRO of West Pensacola
Provider snapshot
What this listing says
West Pensacola and Escambia County homeowners who want a SERVPRO franchise that holds both Florida mold remediation and mold assessor licenses, with the owner personally handling most inspections.
Best for
- Homeowners in West Pensacola, Perdido Key, Myrtle Grove, or Warrington dealing with mold concerns after water damage or humidity issues.
- Buyers who want a single company to handle testing, remediation, and reconstruction under one roof rather than coordinating multiple contractors.
- Property managers and condo associations needing a restoration vendor with commercial large-loss capability and insurance documentation experience.
- Anyone who wants a mold inspection from an owner-operator who has a track record of turning away unnecessary work.
- Homeowners dealing with post-storm water intrusion who need 24/7 emergency response with structural drying and mold prevention.
About this company
SERVPRO of West Pensacola is a restoration franchise in Pensacola, Florida, that stands out for one unusual detail: the company holds both a Florida Mold Remediation license (MRSR 2768) and a Florida Mold Assessor license (MRSA 2587). Owner Steve Stone personally handles many mold inspections and testing visits, and multiple reviewers describe him giving honest assessments that saved them money rather than pushing unnecessary remediation.
The company uses HEPA air scrubbers, negative air containment, dehumidifiers, antimicrobial treatments, and moisture detection equipment. They also hold a Florida General Contractor license (CGC1531256), so they can handle reconstruction after remediation without subcontracting. The operation covers water damage, fire damage, storm damage, mold remediation, mold testing, biohazard cleanup, contents packout, and HVAC cleaning. They are an IICRC Certified Firm and NORMI Certified Firm.
Steve Stone has owned this franchise since 2013, running it alongside Larry Stone and Millie Ward. The company is BBB A+ rated and part of SERVPRO's national Disaster Recovery Team network, which gives them access to additional labor and equipment for large commercial or storm-related losses across Escambia County.
The 4.9-star rating across 199 Google reviews is exceptional. Zero negative reviews appeared in the last 18 months. Multiple reviewers specifically note that Steve told them they did not need remediation and recommended simple fixes instead, which is uncommon for a company that profits from remediation work.
Services
Service area
Headquartered at 1101 S Fairfield Dr in Pensacola, Florida. Serves West Pensacola, Perdido Key, Goulding, Sanders Beach, Myrtle Grove, and Warrington across Escambia County. Part of SERVPRO's national network for large-loss disaster response.
Review consensus
Steve Stone's name appears in the majority of reviews. Reviewers consistently describe him as honest, willing to tell customers they do not need remediation, and generous with his time explaining mold and moisture issues. Mike Bose is praised for field work quality and communication during water damage restoration. Jagger Goza is called out as production chief for his attention to detail and customer education on mold prevention. Andrew is noted for detail-oriented work. Jennifer in the office gets praise for being responsive and accommodating. Brent Walker is mentioned for taking time to explain mold test results over the phone. Multiple reviewers highlight that Steve recommended products or steps that did not require hiring SERVPRO, saving them money.
0 found across 199 total reviews at 4.9★. No negative reviews appeared in the last 18 months. Without recent complaint data, there is nothing to evaluate for patterns or recurring issues.
The overwhelmingly positive review profile likely reflects Steve Stone's hands-on, owner-operator approach to inspections and consultations. Many reviews describe short visits where Steve assessed a situation and told the customer they did not need to spend money. This builds goodwill and generates reviews, but it means the review base skews toward inspection visits rather than full remediation projects. The lack of any recent negatives is unusual for a company with 199 reviews.
Steve Stone (owner — overwhelmingly positive, praised for honesty and willingness to turn away unnecessary work). Mike Bose (field technician — positive, praised for communication, courtesy, and quality of water damage work). Jagger Goza (production chief — positive, praised for customer education and attention to detail). Rob (field technician — positive, mentioned alongside Mike for teamwork). Andrew (technician — positive, praised for attention to detail). Jennifer (office staff — positive, praised for responsiveness and friendliness). Brent Walker (technician — positive, praised for explaining test results). Tyjuan (field technician — positive, mentioned for water mitigation work). Jay (technician — positive, mentioned alongside Mike for knowledge). Gino (technician — positive, praised for politeness and finished product quality). John (technician — positive, general praise). Mason and William (technicians — positive, praised for good work).
This is a high-volume franchise with an owner who personally does many inspections and has a strong reputation for honesty. If you hire them, ask for Steve Stone on the initial assessment. For remediation work, ask which crew lead will manage your project — Mike Bose and Jagger Goza are the most frequently praised. Given the dual testing-and-remediation licenses, consider getting an independent mold assessment if the scope of work is large.
Keep in mind
- They hold both mold assessor and mold remediation licenses, which means they can test for mold and then sell you the remediation. Florida law allows this, but it creates a financial incentive to find problems. Ask whether they will accept a third-party assessor's protocol if you want independent testing.
- This is a SERVPRO franchise, not an independent company. Franchise operations follow corporate systems for pricing, documentation, and insurance billing, which can mean higher overhead costs compared to smaller local operators.
- Their service area lists West Pensacola, Perdido Key, Goulding, Sanders Beach, Myrtle Grove, and Warrington. If you are outside Escambia County, confirm they will service your location before scheduling.
- Most of Steve Stone's glowing reviews describe consultations and inspections. Fewer reviews describe the actual multi-day remediation process, so ask for references from customers who had full remediation projects.
- As a full-service restoration company, mold is one of many service lines. If you need a company that does nothing but mold work, this is not that.