Provider profile
FP Property
Provider snapshot
What this listing says
Pensacola homeowners and commercial property managers needing a multi-licensed restoration company that handles mold, water, fire, and storm damage under one roof with 24/7 emergency response.
Best for
- Pensacola-area homeowners dealing with mold after water damage or flooding who want one company to handle extraction, remediation, and structural repairs.
- Commercial property managers (hotels, healthcare, multi-family) who need a restoration company with the licensing to handle multiple trades in-house.
- Hurricane and storm damage situations where mold risk follows water intrusion and you need 24/7 emergency dispatch.
- Homeowners whose insurance company recommends a restoration vendor — FP works as a preferred vendor for multiple carriers and handles claims coordination.
- Situations requiring both mold testing and remediation from a single company, provided you understand the conflict of interest that creates.
About this company
FP Property Restoration operates a Pensacola office as part of a statewide Florida restoration company headquartered in Fort Myers. They hold both a mold remediator license (MRSR2615) and a mold assessor license (MRSA2437), along with general contractor, plumbing, and air conditioning licenses. That breadth of licensing means they can handle water extraction, mold remediation, HVAC cleaning, and structural repairs without subcontracting each trade separately.
Their mold process follows a defined sequence: containment of affected areas, negative air scrubbing during work, HEPA vacuuming, antimicrobial bio-wash, and duct cleaning. A third-party licensed assessor handles both the initial mold testing and post-remediation clearance testing. They warrant their mold work once a clean post-test comes back. They also run a "PREP Program" (Planned Readiness Eliminates Panic) focused on disaster preparedness for commercial clients.
The company claims over ten years in business and has appeared on the Inc. 5000 list. They hold IICRC firm certification and NORMI membership. They serve healthcare facilities, hotels, schools, government buildings, multi-family properties, and residential homeowners. Their website lists seven Florida offices spanning from Pensacola to Orlando.
With 4.7 stars across 38 Google reviews, the Pensacola location has a strong rating. Most reviews reference water damage and storm work rather than mold specifically, but the same crews handle both services.
Services
Service area
FP Property Restoration is headquartered in Fort Myers, Florida, with the Pensacola office at 653 S I St. The company lists seven offices across Florida: Fort Myers, Sarasota, Tampa, Naples, Orlando, The Villages, and Pensacola. The Pensacola office serves the northwest Florida panhandle including Gulf Breeze, Milton, Navarre, and Perdido Key. The statewide service area claim spanning from Pensacola to Orlando covers a 450-mile stretch — confirm that your location falls within the Pensacola office's actual crew dispatch range.
Review consensus
Herb (technician) appears in the most reviews — praised for being polite, doing clean work, and handling both water extraction and bio cleanup. Chad (operations manager) gets repeat mentions for painting, drywall repairs, and managing larger remediation projects. Martin and Joe draw praise as a team for fast roof tarping and water damage response. Multiple reviewers note crews arriving within hours of a call. Several mention feeling comfortable leaving their homes with the crew present. Michelle Passwaiter, a Local Guide with 25 reviews, specifically praised Chad's knowledge and the Pensacola team's promptness.
1 found across 38 total reviews at 4.7★. One reviewer described a water damage restoration project that dragged on for over four months, with a home left torn apart. The main complaints: contractors did not communicate when they would show up, failed to notify the homeowner of schedule changes, and left the workspace messy after each visit. The review received 1 like from other users. The owner responded three months later with a generic apology and a request to contact the office directly, without addressing any specifics of the delay.
A thread runs through both the negative and the most telling positive review: project management breaks down on longer jobs. Gail Jernigan gave 5 stars but only for Sam, who took over after her project sat for a year with poor communication and no progress. The 1-star reviewer describes the same pattern — months of delay and no communication. The company appears strong on initial emergency response (multiple reviewers praise same-day or next-day arrivals) but inconsistent on follow-through for extended restoration work.
Herb/Herbert M. (technician — praised by multiple reviewers for water extraction, bio cleanup, roof tarping, and polite demeanor). Chad (operations manager — praised for painting/drywall repairs, remediation project management, and answering questions). Martin/Mark Anthony (technician — praised for fast roof repair and water damage work). Joseph/Joe (technician — praised alongside Herb for water extraction and equipment setup). Sam (repairs crew — praised for rescuing a stalled year-long project). Chris (technician — praised for communication and making a family feel confident). Michael/Mike (technician — praised for leading a crew on a late-day emergency call). Cam (technician — praised for work at a commercial property). Devin McKeon (operations manager — praised for finalizing a restoration after a previous contractor failed).
Ask for Chad or Sam as your project manager if your job involves extended remediation or reconstruction — they draw the strongest reviews for follow-through. Get a written timeline with milestones before work starts, and establish a specific point of contact for schedule updates. The Pensacola team responds fast to emergencies, but longer projects need more oversight from you.
Keep in mind
- FP Property Restoration holds both mold assessor and mold remediator licenses, meaning they can test for mold and then sell you the remediation. They do use a third-party assessor for post-testing, but you should consider getting your initial assessment from an independent inspector who has no financial stake in finding work.
- This is a large multi-office operation. The Pensacola office is one of seven locations, and your experience will depend heavily on which project manager and crew you get. One reviewer praised Sam for rescuing a job that had stalled for a year under previous staff.
- One reviewer reported their home sat torn up for over four months with contractors who did not communicate schedules or show up reliably. The owner responded with an apology but no specifics on resolution.
- The website claims a 30-minute response time and service across most of Florida, from Pensacola to Orlando. Confirm actual response times and crew availability for your specific location before committing.
- Most Google reviews reference water damage and storm work, not mold remediation specifically. Ask for references from recent mold-specific jobs in the Pensacola area.