Provider profile
SERVPRO of Bay County
Provider snapshot
What this listing says
Bay County homeowners and commercial property owners dealing with hurricane-related water and mold damage who want a large, locally owned SERVPRO franchise with in-house reconstruction capability.
Best for
- Panama City, Lynn Haven, and Panama City Beach homeowners who need water extraction and mold cleanup handled by one company from start to finish.
- Condo associations and commercial property managers who want a restoration company with experience handling multi-unit hurricane damage.
- Homeowners whose mold problem started with a water event — this crew sees mold as a downstream consequence of water damage and treats the root cause, not just the growth.
- Property owners who need reconstruction after tear-out, since SERVPRO of Bay County holds a general contractor license and rebuilds in-house.
- Anyone needing fast response after a storm or flood — multiple reviews confirm same-day or next-day arrival, including weekends.
About this company
SERVPRO of Bay County is a restoration franchise in Panama City, Florida, owned by Kyle Carter. They handle water damage, fire damage, mold remediation, storm cleanup, and reconstruction from a single operation. Mold is one piece of a broader restoration business — most of their volume comes from water and storm work, which is typical for a SERVPRO franchise in hurricane country.
What sets this location apart from other SERVPRO franchises: they hold a Florida general contractor license (CGC1524046) and a state mold remediation license (MRSR237), so they can take a job from initial water extraction through mold cleanup through drywall and finish work without subcontracting. They employ over 30 people full-time, which is large for a single SERVPRO franchise. Their team holds IICRC certifications in Applied Microbial Remediation, Applied Structural Drying, and Commercial Drying.
Carter has run this franchise since 1989, making it one of the longer-tenured SERVPRO operations in the Florida Panhandle. They earned a top-20 franchise ranking in 2019, partly driven by their Hurricane Michael response work. They are members of the Bay County Chamber of Commerce and the North Gulf Coast Chapter of the Community Associations Institute.
Their 4.6-star rating across 311 Google reviews is solid but not exceptional. Most of the negative reviews in the recent window lack detail — only one contains a substantive complaint, which involves a billing dispute.
Services
Service area
Headquartered at 1403 Florida Avenue in Panama City, FL. Serves Bay County communities including Panama City Beach, Lynn Haven, Callaway, Springfield, Parker, Mexico Beach, Upper and Lower Grand Lagoon, Southport, Youngstown, Fountain, and Tyndall Air Force Base. Also lists Carillon Beach, Bideawee Beach, Biltmore Beach, and Laguna Beach. One review references work in Santa Rosa Beach and another in Manasota Key, suggesting they deploy beyond Bay County for storm response.
Review consensus
Juan Blandon and Fabian are the most frequently named team, appearing in over 20 reviews spanning water extraction, mold remediation, sewage cleanup, and duct cleaning. Reviewers consistently describe them as fast, polite, and communicative. Trevor Grier leads mold remediation projects and draws specific praise for explaining the process step-by-step and producing post-remediation results that impressed independent testers. David and C handle water damage response and are praised for weekend and evening availability after hurricanes Helene and Milton. Lee Pope supervised reconstruction after a kitchen fire and drew praise for cost-saving recommendations. Dusty handles assessments and is noted for quick callback times. Multiple reviewers highlight same-day or next-morning response, even on weekends.
5 found across 311 total reviews at 4.6★. One detailed complaint describes billing discrepancies and duplicate charges after hurricane remediation at a condo. The reviewer spent six months making unanswered phone calls and emails before the company acknowledged the errors and promised a refund that never arrived. A BBB complaint also went unanswered. The owner response was a generic template asking the reviewer to reach out — the same language used on all negative reviews. The second 1-star review has no text and comes from an account with zero other reviews. Three additional reviews at 2-3 stars also lack text and come from accounts with zero reviews, weakening their value as complaint signals.
The negative reviews split into two distinct types: one substantive billing complaint from a real customer, and four textless reviews from accounts with zero or near-zero review history. This pattern — a single legitimate complaint surrounded by low-effort textless negatives — is common for restoration companies that handle insurance-funded work, where billing disputes occasionally surface but the day-to-day field work generates strong praise. The owner response pattern is uniformly template-based across all negatives, offering no specifics even when the reviewer raises concrete billing concerns. This contrasts with the detailed, personalized service described in positive reviews.
Juan Blandon (crew lead — praised in 20+ reviews for water, mold, and sewage work). Fabian (field tech — consistently paired with Juan, praised for professionalism). Renato (field tech — frequently with Juan and Fabian). Trevor Grier (mold remediation lead — praised for detailed work and clear explanations). David Watford (estimator/field tech — praised for insurance coordination and fast response). C (field tech — frequently paired with David, praised for water damage response). Ryan (field tech — praised for mold removal and water damage). Lee Pope (reconstruction supervisor — praised for cost-saving guidance on fire restoration). Tucker (field tech — praised for mold and drywall work). Dusty (assessment inspector — praised for quick response). Jarvis (field tech — praised for diligent moisture monitoring). Eli (field tech — praised for water damage). Brandon Nugent (mold mitigation tech — praised for treating home with care). Anthony (manager — praised for keeping projects on track). Kenny (field tech — praised). Fred (field tech — praised). Bobby (field tech — praised). Michael (field tech — praised for patience). Jesus (field tech — paired with Juan/Sun). Sun (field tech — praised for fast fire cleanup).
Ask for Juan or Trevor by name if your job involves mold — they draw the most specific praise. Get a written line-item estimate before work starts, especially on insurance-funded jobs, and compare it to the final invoice. The field crews consistently deliver, but the office side has shown a gap in billing communication and complaint follow-through that you should manage proactively.
Keep in mind
- They do both mold testing and mold remediation. That means the company telling you how much mold you have is the same company billing you to remove it. Their website recommends a separate air quality test before remediation, but ask whether they use an independent third-party assessor or do the testing themselves.
- One reviewer reported billing discrepancies and duplicate charges after hurricane remediation work, then spent six months chasing a refund through unanswered calls and emails. The owner response was a generic template. If your job is insurance-funded, get a detailed line-item estimate upfront and compare it against the final invoice before your carrier pays.
- This is a full-service restoration company, not a mold specialist. Mold work is a fraction of their business. If your situation is mold-only with no water damage history, a dedicated mold remediation company may bring more focused attention.
- Their service area lists 16 communities across Bay County, from Mexico Beach to Tyndall AFB. Confirm response time for locations at the edges of that range.
- Owner responses to negative reviews follow a template pattern — they ask the reviewer to call but do not address specifics. This suggests reputation management rather than active problem resolution on the public record.