Provider profile
Service Restoration Pros
Provider snapshot
What this listing says
Bay County and 30A corridor homeowners and property managers who need a locally owned restoration company with Injectidry wall-cavity drying and Xactimate insurance documentation.
Best for
- Panama City and Bay County homeowners dealing with water damage or mold who want a locally owned operator with 60-minute response commitment and direct insurance billing.
- 30A corridor property managers and vacation rental owners who need Injectidry wall-cavity drying to preserve hardwood floors and luxury finishes without demolition.
- Buyers who want Xactimate-format documentation and a single company to handle water extraction through rebuild coordination.
About this company
Service Restoration Pros is a locally owned restoration company based in Panama City, FL, at 1404 Lincoln Ave. They handle water damage, mold remediation, fire damage, crawl space encapsulation, and air duct cleaning across Bay County and the 30A corridor in Walton County. Owner Rusty English holds Florida mold license MRSR3299 (expires July 2026) and IICRC certifications in water damage restoration, applied microbial remediation, fire and smoke restoration, and odor control.
The equipment list stands out for a company this size. They deploy LGR dehumidifiers on every water job — standard units stall in Florida's 70%+ humidity. They run Injectidry systems that dry wall cavities and subfloors without demolition, which matters for 30A luxury properties with hardwood or expensive tile. FLIR thermal cameras and Extech MO290 moisture meters generate time-stamped documentation they package into what they call a "Digital Evidence Vault" for insurance adjusters. Mold work uses HEPA 500 air scrubbers and containment. All estimates run through Xactimate, the line-item format insurance carriers expect.
This is not a franchise. They were on the ground during Hurricane Michael in 2018 and reference thousands of completed emergencies across the Panhandle. They market a 60-minute response time for Bay County and run a pre-disaster agreement program for property managers — no cost until activation, with priority dispatch and pre-authorized 48-hour mitigation.
Services
Service area
Headquartered in Panama City, FL (Bay County). Primary coverage includes Panama City, Panama City Beach, Lynn Haven, Callaway, Springfield, Parker, Mexico Beach, and Tyndall AFB in Bay County, plus the 30A corridor communities in Walton County — Santa Rosa Beach, Alys Beach, Rosemary Beach, Seaside, WaterColor, Grayton Beach, and Inlet Beach. Extended coverage claimed for Gulf, Franklin, Calhoun, Jackson, and Washington counties, though the 60-minute response commitment references Bay County specifically.
Review consensus
Rusty is named by at least 10 reviewers. Brittany Coursey, a Local Guide with 26 reviews, says she has worked with him for over 20 years on rental properties. Minetta Oliver, a property manager at Emerald Beach Resort (65 reviews, Local Guide), credits the team with completing a building project. Anna Branch describes fast response to a water heater flood with minimal drywall cutting. Bipol Alam highlights Rusty's communication during mold remediation. Bruce Doberstein notes Rusty returned the same day to address a post-job concern. Denaise Hicks (280 reviews, Local Guide) singles out honest pricing and not pushing unnecessary work. Stephen deBessonet describes a full rental renovation managed by Rusty. David Wascom, a multi-unit apartment owner, confirms fast mold response from a hidden leak. Trey Hutt found them after Hurricane Michael and has referred clients since.
0 found across 26 total reviews at 5.0★. No negative reviews found. Zero 1-star, 2-star, or 3-star reviews exist across all 26 total reviews at 5.0 stars.
Several early reviews (April 2025) arrived in a cluster — nine 5-star reviews posted within three days. This is common when a business first claims its Google listing and asks existing customers to leave reviews. It does not mean the reviews are fabricated, but the cluster pattern means those early reviews reflect solicited feedback rather than organic posting. The more recent reviews (late 2025 through early 2026) arrive at a natural pace and contain more specific detail.
Rusty English (owner / lead — praised in 10+ reviews for communication, follow-through, and hands-on project management). Taylor (referenced alongside Rusty and Cornerstone builders by Maxine Petrovsky for hurricane restoration work).
Every review names Rusty or describes direct owner involvement. That is the signal here — you are hiring a small, owner-operated company where Rusty runs the jobs. Ask for Rusty to be your point of contact, confirm the 60-minute response window applies to your specific address, and get an independent mold test if they recommend remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial conflict of interest — the same company diagnosing the problem profits from fixing it. Consider getting an independent mold assessment before authorizing remediation work.
- 26 reviews is a small sample. A 5.0 rating at that volume tells you nobody has posted a complaint, but it does not give you the pattern depth that 100+ reviews would.
- Their service area claims stretch across seven counties — Bay, Walton, Gulf, Franklin, Calhoun, Jackson, and Washington. The 60-minute response commitment references Bay County specifically. Confirm response time for your location before booking.
- The website leans heavily on insurance-covered work and calls itself "the adjuster's peer." If your job is cash-pay or your claim is disputed, clarify upfront how pricing and scope differ from insurance-billed work.