Provider profile
Protegrity Restoration
Provider snapshot
What this listing says
Tampa Bay homeowners dealing with water damage or mold after pipe breaks who want same-day response and a company that caps bills to insurance-approved amounts.
Best for
- Pinellas, Hillsborough, or Pasco County homeowners who need same-day water extraction and mold cleanup after a pipe break or leak
- Buyers who want a single company to handle the water-to-mold pipeline rather than coordinating separate vendors
- Commercial property managers dealing with large loss situations like hotel floods or multi-unit water intrusion
About this company
Protegrity Restoration operates out of Palm Harbor, Florida, and handles the full chain from water extraction through mold remediation across the Tampa Bay metro. They run 24/7 emergency service and claim to arrive on-site within an hour. Their primary identity is a restoration company that starts with water damage and follows through to mold cleanup when needed.
On the mold side, their website describes a process that includes thermal imaging and moisture meters for inspection, containment setup, air scrubbers to filter airborne particles, removal of porous materials like drywall and carpet, and a plant-based eco-friendly cleaning solution they say kills mold and prevents regrowth. They also handle fire and smoke remediation, biohazard cleanup, storm damage, and commercial large loss jobs for properties ranging from hotels to assisted living facilities.
They hold a 4.9-star rating on Google with 614 reviews. That is an unusually high rating for a restoration company at that review volume. Reviewers consistently mention fast arrival times and clear step-by-step explanations of the work being done.
Services
Service area
Headquartered in Palm Harbor, Florida. Serves Pinellas County (Clearwater, Dunedin, St. Petersburg, Largo, Tarpon Springs, Safety Harbor, and others), Hillsborough County (Tampa, Brandon, Carrollwood, South Tampa, Lutz, Wesley Chapel area), and Pasco County (New Port Richey, Trinity, Land O' Lakes, Zephyrhills, Hudson).
Review consensus
Fast response time is the dominant theme. Reviewers describe technicians arriving within 15 minutes to an hour. Jerold draws praise for follow-through and reliability. Cody Beck gets credit for going beyond the scope of work and checking in after the job. Edi earns repeat mentions for careful handling of furniture and personal belongings during mold remediation. Omar Cales is praised for guiding homeowners through the insurance claims process. Nathan, Garrett, and Jeremiah Davis each appear in multiple positive reviews for clear communication and on-time arrivals. Taegon collected five positive mentions in a single week for water damage work. Several reviews come from real estate agents and property managers who use Protegrity repeatedly.
7 found across 614 total reviews at 4.9★. Pricing and scope confusion drive nearly every complaint. Cliff paid $1,500 for fans running a few days on a minor drip and felt oversold after the salesman's moisture readings showed safe levels. Alton Thomad paid $8,400 for bathroom demolition and expected subfloor restoration, naming Jerold Strahan as the project lead who he says did not clarify the scope. The owner responded that demolition and mitigation were explained and documented in the signed contract. Scott paid close to $10,000 for water extraction and drying after a tub overflow and felt the bill was sized to match insurance limits. Derick and Alexa Tavarez, apparently from the same household, both posted about an $1,800 charge for drying only with no ceiling repair. One review from JEB described a rude receptionist, but the owner responded that no matching interaction exists in their call records. Chris left a one-word complaint about communication. The owner responses are polished and consistent but follow a template pattern, emphasizing that mitigation and reconstruction are separate services.
The negative reviews cluster around a single structural issue: customers expect "restoration" to mean the job is finished, but Protegrity's scope stops at mitigation and demolition. Reconstruction requires a separate contractor. The company name itself contains "Restoration," which may set expectations the service does not fulfill. Owner responses are present on 100% of recent negatives and are detailed but follow a recognizable template, always redirecting to the signed authorization and industry-standard pricing. Two of the seven negatives appear to come from the same household (Derick and Alexa Tavarez, same date, same dollar amount).
Jerold Strahan (project lead/manager — overwhelmingly positive, named in one negative for scope confusion). Josh (field technician — positive). Anthony (field technician — positive). Cody Beck (field technician — positive). Edi/Ed (project manager — positive). Garrett Jerothe (field technician — positive). Nathan (on-call project manager — positive). Omar Cales (loss assessment specialist — positive). Jeremiah Davis (field technician — positive). Taegon/Teagon (field technician — positive). Justin (field technician — positive). Allie (team member — positive). Chris (field technician — positive). Roland (field technician — positive).
Ask for Jerold, Cody, or Omar by name if you can. Before signing anything, ask them to walk you through exactly what is included in the mitigation scope and what will require a separate reconstruction contract. Get the itemized breakdown in writing, not just the total. If your insurance is involved, do not share your coverage limits before receiving their estimate.
Keep in mind
- They do both testing and remediation, which creates a conflict of interest. The same company that tells you how bad the mold is also profits from fixing it. Consider getting an independent mold assessment before authorizing remediation work.
- Multiple recent negative reviews describe mitigation bills between $1,500 and $10,000 that did not include any reconstruction. One reviewer paid $8,400 for demolition only and had to hire a separate contractor for rebuilding. Make sure you understand exactly what "mitigation" covers versus "restoration" before signing.
- One reviewer noted that after sharing insurance policy limits, the bill came in near the full coverage amount. Get an itemized scope of work in writing before authorizing services.
- Their service area spans three counties. Confirm response time for your specific location, especially if you are on the edges of Pasco or southern Hillsborough County.