Provider profile
Emergency Mold Removal LLC.
Provider snapshot
What this listing says
Brevard County homeowners dealing with mold or water damage who want an owner-operated company that handles insurance claims directly.
Best for
- Palm Bay and Brevard County homeowners facing mold or water damage who need same-day or weekend response.
- Property owners who want help navigating insurance claims — multiple reviewers credit Sherry with getting reluctant insurers to pay.
About this company
Emergency Mold Removal LLC operates out of Palm Bay, Florida, and serves Brevard County. Sherry, the owner, runs the operation hands-on — she shows up to jobs, handles mold testing, and negotiates directly with insurance companies. The company claims 30 years of experience in the restoration industry.
What stands out here is the insurance coordination. Multiple reviewers describe Sherry pushing back on insurance adjusters who tried to underpay or deny claims. One reviewer said his insurance company initially refused to cover damages, and Sherry got them to reverse that decision. Another described her finding hidden damage the homeowner never would have noticed and getting insurance to cover all of it. The company also responded to back-to-back hurricanes (Helene and Milton) for at least one customer, handling the full water damage and mold sequence.
Services
Service area
Headquartered in Palm Bay, Florida. Serves Brevard County including Melbourne, Titusville, Cocoa Beach, Merritt Island, Rockledge, Viera, and Melbourne Beach according to the website. Reviews confirm work in Palm Bay and surrounding Brevard County areas.
Review consensus
Sherry draws the most praise by far, named in roughly half of all reviews. Reviewers highlight her responsiveness (showing up on weekends and evenings), her willingness to explain the remediation process, and her direct involvement in insurance negotiations. Jamie is praised for hands-on work alongside Sherry. Bobby is described as knowledgeable by a fellow restoration company. Several reviewers mention fair and transparent pricing, with one noting EMR's quote was the most transparent among multiple bids. Patricia Louzza, a lung cancer survivor, described Sherry arriving on a Sunday after being called Saturday evening. Charles Brown specifically praised communication, execution, pricing, and the team working with them on cost compared to competitors.
0 found across 28 total reviews at 5.0★. No negative reviews exist in the last 18 months. Across 28 total reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews in the recent window.
The review profile is unusually clean — 28 reviews, all 5 stars, no negatives ever. A significant portion of positive reviewers (roughly 10 of 28) have only 1 review on their Google account. Two reviews come from other restoration or contracting companies (Aqua Pro Restoration and Garcia Complete Drywall), which reads more like industry networking than typical customer feedback. One review from Rapid Restoration explicitly states 30 years of industry familiarity with EMR. The uniformly perfect rating with this reviewer profile warrants some skepticism, though the detailed reviews from Local Guides and multi-review accounts (Burton Silverman with 145 reviews, M Williams with 25, Wayne Jentis with 27) lend credibility to the praise.
Sherry (owner — positive across ~15 reviews, praised for knowledge, compassion, insurance handling, and weekend availability). Jamie (crew member — positive across 3 reviews, praised as honest, hard-working, and hands-on). Bobby (team member — positive in 1 review from a fellow restoration company, described as knowledgeable).
Sherry runs this operation personally and her insurance negotiation skills are the standout. Ask for Sherry by name. Because EMR does both testing and remediation, get a separate mold test from an independent assessor to confirm the scope of work before signing a remediation contract.
Keep in mind
- This company does both mold testing and mold remediation. That creates a financial conflict of interest — the same company diagnosing the problem profits from fixing it. Consider getting an independent test before or after their work.
- Every one of the 28 Google reviews is 5 stars. A perfect score with no negatives is unusual. Many reviewers have only 1 review on their Google account, which can indicate solicited reviews.
- The website lists fire damage restoration, home remodeling, furniture restoration, and commercial cleaning — a wide range beyond mold and water damage. Ask whether the same crew handles mold work or if those are subcontracted.
- Two different phone numbers appear on the website: (321) 522-8173 and (321) 205-7004. Confirm which number reaches the mold team directly.