Provider profile
WILCO Restoration
Provider snapshot
What this listing says
Ormond Beach and Volusia County homeowners dealing with water damage or mold who want both owners on-site and direct insurance coordination from a veteran-owned restoration company.
Best for
- Homeowners in Ormond Beach, Daytona Beach, or Palm Coast dealing with water intrusion or mold after a leak, flood, or hurricane.
- Condo owners and HOA property managers who need a single company to handle water extraction, mold removal, documentation, and insurance coordination.
- Seasonal residents who want someone watching their property year-round through the Wilco Home Watch program.
- Buyers who want both owners present on-site rather than dealing with rotating project managers or subcontractors.
- Commercial property owners needing fast turnaround to minimize business closure after water or fire damage.
About this company
WILCO Restoration is a veteran-owned, family-run restoration company headquartered in Ormond Beach, FL. Co-owners Joe Chirco and Bill Wilson run the operation themselves — they show up on job sites, answer the phone, and handle estimates personally. The company focuses on water mitigation, mold remediation, fire restoration, and hurricane preparation for both residential and commercial properties.
What stands out is the owner-on-site model. Across dozens of reviews, customers describe Joe and Bill personally inspecting damage, leading crews, and staying involved through project completion. The company lists infrared cameras, moisture meters, hygrometers, and commercial dehumidifiers among its equipment. They also run a home watch service for seasonal residents — scheduled inspections, storm monitoring, and coordination while owners are away. That is not common for a restoration company.
The business has operated in Ormond Beach for 8 years, backed by 25 years of industry experience between the owners. They coordinate directly with insurance adjusters and also accept self-pay customers. Regular hours are Monday through Friday 8 AM to 5 PM, with 24/7 emergency response available.
4.8 stars across 100 Google reviews is a strong rating for a restoration company. The volume of detailed, narrative reviews — not just star ratings — suggests genuine customer loyalty rather than review solicitation.
Services
Service area
Headquartered in Ormond Beach, FL. Core service area covers Volusia County including Daytona Beach, Port Orange, South Daytona, Holly Hill, Ormond-By-The-Sea, Ponce Inlet, and New Smyrna Beach. The company also lists Palm Coast, Flagler Beach, St. Augustine, Jacksonville, Sanford, Altamonte Springs, Melbourne Beach, Palatka, and Orange Park — a radius that extends well beyond what a two-owner operation can realistically serve with same-day response.
Review consensus
Joe and Bill are named in the majority of reviews. Customers highlight their personal involvement — answering calls at 2 AM, arriving within an hour for emergencies, staying on-site throughout projects, and providing detailed photo documentation for insurance. Multiple reviewers mention fair pricing and estimates that matched final bills. Property managers and repeat customers (Stephanie Esposito, Jan Rotella) describe using them for multiple events. A retired Florida mold assessor (Rich Van Dort) chose WILCO for his community's clubhouse project. Several reviews describe condo flood emergencies where the team responded in the middle of the night.
4 found across 100 total reviews at 4.8★. Nakita Nash paid $8,000 for mold remediation and reports that only about 10% of the mold was actually removed. Third-party clearance testing passed, but when she and her husband opened the sealed wall, they found mold covering the full 8-by-40-foot surface. They ended up removing the wall and replacing drywall, foam, and studs themselves. The owner responded that the work met the agreed scope and clearance requirements, and pointed to the customer's delayed roof repair as a contributing factor. The other three 1-star reviews are harder to evaluate: Christin describes rude and unprofessional staff but the owner says they have no record of this customer. Rose S calls owner Joe entitled and difficult, but the owner again cannot identify the reviewer. The Yelp Daytona Beach account left a 1-star with no text from a 2-review profile.
The owner responds to 100% of recent negative reviews, but with distinctly different approaches. The Nakita Nash response is detailed and engages with the specific complaint — citing clearance results, scope of work, and the roof repair timeline. The other three responses follow a pattern of stating the reviewer cannot be found in company records. That split suggests the business takes legitimate complaints seriously while also dealing with reviews it believes are not from real customers.
Joe Chirco (co-owner — consistently praised for responsiveness, on-site presence, and clear communication). Bill Wilson (co-owner — praised for knowledge, inspection thoroughness, and customer care). Billy (likely Bill Wilson — praised alongside Joe in several reviews). Darren (crew member — praised for responsiveness and quality work in multiple reviews). Jay (crew member — praised for post-demolition cleanup). Rico (crew member — praised for taking on difficult jobs others refused). Joe's son (mentioned in one review as part of the team).
Ask for Joe or Bill directly — they are the ones running every project and their personal involvement is the main reason customers rate this company so highly. Before signing a mold remediation contract, ask exactly what surfaces will be treated, what happens if clearance testing passes but you still see or smell mold, and whether they will warranty the work. If you are outside the Ormond Beach-Daytona-Palm Coast corridor, confirm their response time for your specific location.
Keep in mind
- WILCO does both mold testing coordination and mold remediation. When the same company guides your testing and performs the removal, there is an inherent conflict of interest. Consider getting an independent mold assessment before and after remediation.
- One detailed 1-star review describes paying $8,000 for mold remediation that left most of the mold behind a wall. The third-party clearance test passed, but the customer found extensive mold when they opened the wall themselves. The owner's response points to the clearance results and a delayed roof repair as contributing factors. This is worth discussing directly with Joe and Bill before signing a contract.
- The service area listed on their website stretches from Jacksonville to Melbourne Beach to Sanford — that is a massive radius for a small, owner-led company. If you are outside Volusia County, confirm same-day response is realistic for your location.
- Three of the four recent 1-star reviews come from accounts the business says it cannot identify as customers. Two are generic with no project details. While these may be illegitimate, the pattern of unverifiable negatives makes it harder to assess the company's actual complaint rate.