Provider profile
United Water Restoration Group of Daytona Beach
Provider snapshot
What this listing says
Daytona Beach and Volusia County homeowners or businesses dealing with water damage that has led to mold, where having one company handle extraction through remediation under one roof speeds up the insurance claim.
Best for
- Daytona Beach, Ormond Beach, and Volusia County property owners who need mold remediation tied to an existing water damage problem.
- Homeowners whose insurance company is involved and who want a single company to handle the claim documentation, water extraction, mold removal, and rebuild.
- Commercial property owners — offices, hotels, restaurants — dealing with mold in large or multi-zone spaces that require containment and HEPA filtration.
- Anyone needing same-day or after-hours emergency response for water intrusion that could lead to mold growth.
About this company
United Water Restoration Group of Daytona Beach is a franchise location of a national restoration network, based out of Ormond Beach, Florida. They handle water damage, fire damage, mold remediation, storm damage, biohazard cleanup, and reconstruction for both residential and commercial properties. Mold is one piece of a broader restoration operation, not their sole focus.
What stands out is the scope. They do testing and remediation under the same roof, plus reconstruction after the mold work is done. Their commercial mold page describes using containment with negative air pressure and HEPA filtration during remediation. They also install dehumidifiers and address the moisture source as part of their process. The website references IICRC-certified technicians and compliance with EPA and OSHA guidance. They work directly with insurance carriers on claims, which reviewers confirm.
As a franchise of a national brand, they have the backing of United Water Restoration Group's broader network while operating as a locally owned location serving Volusia County and parts of Flagler County. The About page mentions partnering with Habitat for Humanity and local disaster relief programs.
4.9 stars across 474 Google reviews is unusually strong for a restoration company. Only 2 reviews at 3 stars or below appeared in the last 18 months. That volume and consistency suggest the operation runs well day to day, though most reviews describe water damage work rather than mold-specific jobs.
Services
Service area
Headquartered in Ormond Beach, Florida. Serves the Daytona Beach metro area including Bunnell, Debary, Deland, Deltona, Edgewater, New Smyrna Beach, Orange City, Palm Coast, and Port Orange. Coverage spans Volusia County and portions of Flagler County.
Review consensus
Katy Hernandez gets the most mentions — reviewers describe her as informative during assessments, taking video of leaks, and recording moisture readings in real time. Kurt is praised repeatedly for being patient, calm in stressful situations, and explaining processes clearly. Steven Pyle draws similar praise for responsiveness and thoroughness. CJ (Chris Jackson) stands out for late-night emergency calls and hands-on demolition work. Chris Sanchez is noted for managing a reconstruction project with flexibility on scope changes. Multiple reviewers highlight same-day or faster-than-expected arrival times. Several mention the company working directly with their insurance provider.
2 found across 474 total reviews at 4.9 stars. 2 found across 474 total reviews at 4.9 stars. One reviewer (May 2025) reported that workers pulled painter's tape off wood floors, damaging the varnish, and that a staff member named Chris told them the company would accept no liability. The owner, Christine Frederick, responded offering to discuss the issue directly. A second reviewer (January 2025) said they could not get an estimate in over a week. Christine Frederick responded that she could not find the reviewer in the company's database and asked them to contact her directly, raising the possibility this was a case of mistaken identity.
Christine Frederick (Customer Service Director) responds to both negative reviews with personalized messages that include her direct cell phone number and email. This is not a template response — she references specific details and asks the reviewer to contact her. The response to the floor-damage complaint offers resolution but does not dispute the damage claim itself. The response to the estimate complaint questions whether the reviewer contacted the right company. This suggests active reputation management with genuine engagement, though it also means complaints may be resolved privately rather than visibly.
Katy Hernandez (technician/assessor — consistently positive, most-mentioned staff member). Kurt (technician — consistently positive, praised for patience and calm). Steven Pyle (technician — consistently positive, praised for responsiveness). CJ / Chris Jackson (technician — consistently positive, praised for emergency work and demolition). Chris Sanchez (project manager/reconstruction — positive, praised for flexibility). Daniel (technician — positive). Telluride (technician — positive, praised for quick response). Andrew (technician — positive). Danny (technician — positive). Ray (mentioned positively for resolving a situation). Payal (office staff — positive). John (technician — positive). Christine Frederick (Customer Service Director — responds to negative reviews with direct contact info).
At 4.9 stars with 474 reviews and only 2 negatives in 18 months, this is a high-volume operation that delivers consistently. Ask for Katy, Kurt, or Steven if you want a technician reviewers specifically praise. Since they do both testing and remediation, get an independent mold test if the scope of work feels larger than expected.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from the fix. Consider getting an independent mold assessment before signing a remediation contract.
- This is a restoration company where mold is one of several services. If you need a mold-only specialist with no water damage involved, their focus may be broader than what you need.
- One reviewer reported that the company refused liability for floor damage caused during restoration work. Ask upfront how they handle property damage that occurs during their work.
- A second negative review described waiting over a week for an estimate. The owner's response suggested the reviewer may have contacted the wrong company, but if timing matters, confirm scheduling commitments in writing.