Provider profile
PuroClean of Ormond Beach
Provider snapshot
What this listing says
Ormond Beach and Daytona-area homeowners dealing with post-hurricane water intrusion or mold discovery who want a franchise operation with a hands-on project manager and 24/7 emergency response.
Best for
- Ormond Beach and Daytona Beach homeowners needing emergency water extraction or mold work after storms or plumbing failures.
- Snowbirds and absentee condo owners who need a company that will communicate remotely with photos, updates, and insurance coordination while you are out of state.
- Commercial property managers in Volusia or Flagler County handling large-loss hurricane or water damage across multiple units.
- Homeowners who discovered mold after a slow leak and want a single company to handle detection and removal in one engagement.
About this company
PuroClean of Ormond Beach is a PuroClean franchise on Airport Road, serving Ormond Beach, Daytona Beach, and the surrounding Volusia and Flagler County communities. Owner Russell Benes is a Navy veteran and former firefighter/paramedic with more than 20 years in emergency services. The operation handles water damage, mold, fire and smoke damage, biohazard cleanup, and sewage work for both residential and commercial properties.
The website mentions thermal imaging, moisture meters, commercial-grade pumps, high-velocity air movers, dehumidification systems, and EPA-registered disinfectants. They also describe a specialty hardwood floor drying system designed to minimize refinishing. For mold work, their process starts with moisture detection and moves into removal and treatment. They hold IICRC credentials and an EPA Lead-Safe certification.
Russell Benes built the team around a lead project manager model. Nate Erby appears by name in the majority of the company's Google reviews, handling everything from initial inspections to insurance adjuster coordination. The company works directly with insurance carriers and offers 24/7 emergency availability.
4.9 stars across 66 Google reviews is unusually strong. No reviewer in the last 18 months has left fewer than 4 stars. That kind of consistency with this volume suggests the owner-operator model is working and Nate's role as the primary customer-facing contact keeps service quality uniform.
Services
Service area
Headquartered in Ormond Beach, Florida. The website lists service areas including Daytona Beach, Daytona Beach Shores, Palm Coast, Flagler Beach, Holly Hill, Bunnell, Ormond-by-the-Sea, Beverly Beach, Hastings, De Leon Springs, and Marineland. This covers much of Volusia and Flagler Counties, though response times to the outer edges of that range are worth confirming.
Review consensus
Nate Erby is the standout. Reviewers across two-plus years consistently name him for fast arrival (one reviewer reports 10 minutes), clear explanations of damage and drying processes, direct coordination with insurance adjusters, and remote communication with out-of-state owners via photos and progress reports. Tyler draws praise for going above and beyond, including returning after hours to open a water valve for a customer. Tony is recognized for steady, focused work alongside Nate on larger jobs. Keith and Levi are praised for handling apartment-complex water damage with care. Anthony Torres gets called out for A+ service on a condo water line rupture. Cassandra in the office is noted for smooth scheduling. Multiple reviewers mention the crew leaving work areas clean and orderly.
0 found across 66 total reviews at 4.9★. No complaints at 3 stars or below have been posted in the last 18 months. Across 66 total reviews at 4.9 stars, there is no recent negative pattern to analyze.
This franchise runs on a single-point-of-contact model with Nate as the dominant name in reviews. That is a strength now, but it creates key-person risk. If Nate leaves or the company scales beyond his bandwidth, the customer experience could shift. The owner, Russell Benes, does not appear in reviews directly, suggesting he operates behind the scenes while Nate runs field operations.
Nate Erby (project manager/lead technician — consistently praised for responsiveness, knowledge, and communication). Tyler (technician — praised for work ethic, after-hours help). Tony (technician — praised for reliability and teamwork). Anthony Torres (technician — praised for detail and service). Keith (technician — praised for professionalism). Levi (technician — praised for thoroughness). Justin (remediation crew lead — praised for making a difficult situation painless). Johnny (technician — praised for efficiency and politeness). Hunter (carpet cleaning technician — praised for exceptional carpet results). Matt (damage assessor — praised for professionalism). Cassandra (office/scheduling — praised for smooth appointment coordination). Steven (technician — praised for mold cleanup work). Jason (technician — praised alongside Q). Q (technician — praised for quality work).
Ask for Nate if you can. He is the most consistently praised name in the company's reviews, and multiple customers describe him running the project from inspection through insurance coordination. If your job is outside Ormond Beach or Daytona, confirm response time and who will be assigned before booking.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold profits from removing it. Ask whether they will accept a third-party inspection or clearance test.
- This is a franchise. PuroClean is a national brand, and each location is independently owned. Quality at this location does not reflect other PuroClean franchises.
- The service area list on the website stretches from Palm Coast to Hastings to De Leon Springs. Confirm response times for jobs outside the immediate Ormond Beach and Daytona corridor.
- Nearly all reviews focus on water damage work. The handful of mold-specific reviews are positive, but the mold track record is thinner than the water damage track record.