Provider profile
White Glove Water Damage Restoration
Provider snapshot
What this listing says
Orlando homeowners dealing with water damage that has turned into a mold problem, especially those who need help navigating insurance claims alongside the remediation work.
Best for
- Orlando and Central Florida homeowners who discover mold after a water damage event and want one company to handle extraction, drying, and remediation together.
- Property owners who need help filing and documenting insurance claims for water or mold damage — multiple reviewers mention Andy and Jordan walked them through the claims process.
- Spanish-speaking homeowners in the Orlando metro area who want to work with a bilingual team.
- Condo and apartment owners dealing with water intrusion from neighboring units or plumbing failures.
- Vacation home owners in the Orlando area who need remote coordination for water or mold emergencies.
About this company
White Glove Water Damage Restoration is a locally owned restoration company in Orlando, FL that handles water damage as its primary service, with mold remediation, fire damage, storm damage, smoke damage, and sewage cleanup as supporting lines. They serve both residential and commercial properties across Central Florida. The company operates 24/7 and advertises a 60-minute response time for emergencies.
Their mold remediation page describes containment, moisture source identification, and removal of affected materials. The website mentions infrared cameras for detection, HEPA filtration, and antimicrobial treatments. They also offer HVAC duct treatment as part of mold jobs. Nothing on the site points to equipment or methods that are unusual for a restoration company of this size, but the range of damage types they handle under one roof means they can manage the full chain from water extraction through mold removal without subcontracting.
The company is family-owned and positions itself as community-rooted in Orlando. Multiple Spanish-language reviews confirm the team works comfortably in both English and Spanish. Andy and Jordan are the two names that appear most often across reviews, with Andy frequently described as a project manager who handles after-hours calls.
A 5.0 rating across 169 Google reviews is rare for any restoration company. The volume is substantial and the rating has held through mid-2026, which suggests consistent service delivery. That said, a recent 1-star review raises a specific pricing concern worth reading carefully.
Services
Service area
Headquartered in Orlando, FL at 6100 Lake Ellenor Dr. They list service coverage across Orlando, Winter Park, Maitland, Altamonte Springs, Sanford, Apopka, Ocoee, Winter Garden, Kissimmee, and Lake Mary. Reviews confirm work in Kissimmee and St. Cloud. The "all of Central FL" claim is broad — confirm response time for locations outside Orlando proper.
Review consensus
Jordan draws the most praise, appearing in roughly 20 reviews for water damage assessment, mold identification, and explaining remediation steps in detail. Reviewers describe him as knowledgeable, conservative in his recommendations, and willing to refer out work he cannot handle (one reviewer notes he suggested a different resource for HVAC work to keep costs down). Andy appears in a similar volume of reviews as a project manager who handles after-hours emergency calls, helps with insurance paperwork, and communicates in Spanish. Elijah and Gustavo get mentioned for careful on-site work. Julio appears once alongside Jordan for a water emergency. Speed is a recurring theme — multiple reviewers say the team arrived within an hour of calling, including late-night emergencies. Several reviewers specifically mention free inspections.
2 found across 169 total reviews at 5.0★. (2 found across 169 total reviews at 5.0★) The more substantive complaint comes from Kevin (June 2026), who says the company charged four times what work was worth and suggested inflating mold findings to get an extra $10,000 from insurance for remediation on a 900-square-foot property. He describes feeling trapped into a $25,000 total bill. The company did not respond to this review. The second 1-star is from Chris Stever, a single-review account who wrote only "I never even heard of these people." The owner responded with a template thanking him for a great experience, which does not match the review content at all.
The pricing complaint from Kevin touches on a structural concern with any restoration company that does both testing and remediation: finding more damage means more billable work. This is a single complaint, not a pattern, but the specific dollar amounts and the company's silence in response make it worth weighing. Separately, the owner response on the Chris Stever review is a copy-paste template that clearly does not match the review it replies to, suggesting the company uses automated or careless reputation management for negative reviews rather than engaging with specifics.
Jordan (lead technician/inspector — consistently positive across ~20 reviews for knowledge, thoroughness, and honest recommendations). Andy (project manager — consistently positive across ~20 reviews for emergency responsiveness, insurance help, and bilingual service). Julio (technician — positive, one mention for water emergency). Elijah (technician — positive, two mentions for careful restoration work). Gustavo (technician — positive, one mention for careful and caring work).
Ask for Jordan or Andy when you call. Jordan has a track record of conservative recommendations and honest referrals. Before agreeing to any mold remediation scope, get an independent assessment from a company that does not also do the removal work. Request an itemized breakdown of all costs, especially if insurance is involved.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. A company that finds mold also profits from removing it. Get an independent mold assessment before agreeing to remediation work.
- One recent reviewer alleges the company recommended $10,000 in additional mold remediation to an insurance company on top of water damage work, bringing a 900-square-foot job to $25,000. The company did not respond to this review. Ask for itemized pricing before work begins.
- The company's website claims IICRC certification and BBB accreditation in FAQ answers, but these appear in boilerplate FAQ text that reads as AI-generated content rather than verified claims. Ask to see actual certification documentation.
- Their service area covers all of Central Florida, from Apopka to Kissimmee to Sanford. Confirm response time for locations outside core Orlando.
- The one owner response to a negative review is a generic template thanking the reviewer for 'kind words' on a 1-star review. This suggests limited engagement with criticism.