Provider profile
Steamatic of Central Florida
Provider snapshot
What this listing says
Orlando homeowners dealing with water damage that may have led to mold growth, backed by a family-run Steamatic franchise operating since 1970 with 24/7 emergency response.
Best for
- Orlando-area homeowners who need mold remediation tied to water intrusion, since Steamatic handles both the water damage mitigation and the mold work under one roof.
- Property managers and commercial clients who need a restoration company familiar with insurance claim processes and CE credit programs.
- Repeat-service households looking for a single company to handle mold, duct cleaning, carpet cleaning, and ongoing maintenance.
About this company
Steamatic of Central Florida is a franchise restoration company based in Orlando, operating out of 6124 Hanging Moss Rd. Founded in 1970 by Jerry Sullivan, the business is now run by his daughter Kimberly and grandson Van. Mold remediation is one piece of a broader restoration and cleaning operation that also handles water damage, fire damage, HVAC duct cleaning, carpet cleaning, and tile and grout work.
The mold-specific differentiator here is their infection control service line. They clean clinical environments including hospitals and nursing homes for decontamination of visible and non-visible contaminants. They use HEPA filtration equipment for mold work and say they collaborate directly with insurance companies on claims. They also run continuing education courses for insurance adjusters and property managers on topics including mold remediation, which suggests depth of knowledge on the insurance side of the process.
4.9 stars across 176 Google reviews is unusually strong. Multiple reviewers mention being customers for 10-15+ years, and the review base skews toward repeat clients rather than one-time emergency callers. That kind of retention over decades is a meaningful signal.
Services
Service area
Steamatic of Central Florida is headquartered in Orlando, FL. The website claims to serve the "Central Florida region" but does not list specific cities or counties. Winter Park appears in one service page URL. The broad claim without specifics makes it worth confirming coverage for locations outside the Orlando metro.
Review consensus
John and David appear repeatedly across reviews spanning years. Reviewers praise John for punctuality, friendliness, and informative explanations about duct cleaning processes. David draws praise for carpet, tile, and furniture cleaning results. Multiple long-term customers (10-15+ years) cite consistent quality and fair pricing. Kimberly gets specific praise for patience when answering questions and walking callers through estimates.
2 found across 176 total reviews at 4.9★. One 1-star review (May 2026) from a Local Guide with 126 reviews accused Kim of being rude and condescending on the phone. The owner responded that they found no record of any services provided and flagged a pattern of 1-star reviews from linked accounts, suggesting the review may not reflect a genuine service experience. One 2-star review (June 2025) from Kelly Murphy described vents left closed after cleaning despite assurances they would be open, and grout that did not look clean after the service. The owner responded with a phone number but did not address the specific complaints.
The owner responds to all recent negatives (100% response rate), but the quality varies. The 1-star response engaged with specific facts about the reviewer's history. The 2-star response was a generic template directing the customer to call. That inconsistency is worth noting: the company takes reputation management seriously but does not always address the substance of the complaint.
John (technician — praised repeatedly for punctuality, friendliness, thoroughness, and honest advice). David (technician — praised repeatedly for carpet, tile, grout, and furniture cleaning quality). Van (technician/family owner — praised for thoroughness by Jamie Younkin and Mez Birdie). Kimberly/Kim (owner/office — praised for patience and process explanations by Chris Hart, Jamie Younkin, Nadesha Phipps, and james simmons; criticized for rude phone manner in one disputed 1-star review). Dustin (technician — mentioned in older contact page review for efficiency).
This is a well-established family operation with strong repeat-customer loyalty and two reliable field technicians in John and David. Ask for either of them by name when booking. The only actionable concern from recent reviews is a grout cleaning miss, so inspect finished work before the crew leaves.
Keep in mind
- Steamatic does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation services.
- This is a restoration company first, not a mold-only specialist. Most of their reviews and visible work involve carpet cleaning, duct cleaning, and water damage. Mold remediation is one service among many.
- The website claims to serve the "Central Florida region" without listing specific cities or counties. Ask for confirmation that your location falls within their standard service area before scheduling.
- One reviewer reported vents left closed after duct cleaning despite assurances they would be open. Check your work after the crew leaves.