Provider profile
SERVPRO of University SE Orlando
Provider snapshot
What this listing says
East and Southeast Orlando property owners needing mold remediation tied to water or storm damage, especially near the UCF corridor, Lake Nona, or Waterford Lakes where this franchise has worked for 15 years.
Best for
- East Orlando homeowners dealing with mold discovered after a pipe burst or roof leak, who want one company to handle water extraction, mold remediation, and reconstruction.
- Commercial property managers near UCF or Lake Nona who need a restoration company that coordinates around business hours and handles insurance documentation directly.
- Waterford Lakes, Avalon Park, or Stoneybrook homeowners in HOA communities who need a company familiar with HOA documentation and aesthetic requirements during reconstruction.
- Spanish-speaking homeowners in the Orlando area — at least one Google review is written entirely in Spanish, and multiple named crew members have Spanish-language names.
- Property owners dealing with hurricane aftermath who need both immediate water extraction and follow-up mold remediation from the same crew.
About this company
SERVPRO of University / SE Orlando is a restoration franchise covering East and Southeast Orlando from a base on Lake Lynda Drive. Susan and Vern Boatman have owned and operated this location for more than 15 years. Their primary category on Google is water damage restoration, and mold remediation runs as a secondary service — most of their mold work starts when a water loss event reveals hidden growth.
The mold remediation page describes containment, HEPA air filtration, antimicrobial treatment, and removal of affected drywall and insulation. Their website says they run air scrubbers during remediation and confirm results with post-remediation testing. They also list mold testing and mold inspection as separate services, which means they both diagnose and fix the problem. On the water damage side, they use truck-mounted extraction, thermal imaging, moisture meters, and industrial dehumidification. Fire damage work includes hydroxyl generators and ozone treatment for odor. They handle full reconstruction in-house, so property owners do not need to hire a separate contractor after mitigation.
The Boatmans have built a team around the UCF corridor, Azalea Park, Waterford Lakes, Avalon Park, Lake Nona, and the older Curry Ford Road neighborhoods. The territory ranges from newer master-planned communities with HOA requirements to mid-century homes with aging plumbing, and out to rural properties near Bithlo on septic systems. They reference a four-floor flooding job at UCF as a defining project for the team. As part of the SERVPRO Large Loss Orlando Division, they can scale up crew and equipment for multi-property storm events.
A 4.8-star rating across 54 Google reviews with zero negative reviews in the last 18 months is strong. The review volume is moderate, but the consistency is notable — nearly every review is 5 stars, and multiple reviewers name specific crew members by name.
Services
Service area
Headquartered in Orlando, FL at 3505 Lake Lynda Drive. Covers the UCF corridor, Alafaya, Waterford Lakes, Avalon Park, Winter Springs, Vista East, Vista Lakes, Union Park, Goldenrod, Azalea Park, Chickasaw, Belle Isle, South Semoran, Colonialtown, Thornton Park, Casselberry, Econlockhatchee, Lake Underhill, Lake Nona, Bithlo, Oviedo, and Research Park. The territory spans parts of both Orange and Seminole counties. Reviews confirm commercial work at UCF, Broadway United Methodist Church, and a restaurant in the area.
Review consensus
Rey (also called Reynaldo or Ray) is the most frequently named staff member, praised in at least six reviews for fast on-site response, clear communication, and coordinating with insurance. Mariana draws praise in at least seven reviews for hands-on mitigation work and explaining the process to homeowners. Smith is named in four reviews for water damage and mold mitigation quality. Ryan Richardson is praised by three reviewers — Kyle Shephard specifically noted that Ryan could have sold him mold remediation but chose honesty, telling him the work was not needed. Wyatt is praised for communication during pipe burst emergencies. Dee in the office draws praise for coordinating crews for out-of-state property owners. Ernesto and Elias are named for field work quality. Multiple reviews mention same-day or middle-of-the-night emergency response, and several mention the company handling insurance coordination directly.
0 found across 54 total reviews at 4.8★. No 1-star or negative reviews found in the last 18 months. The review record within the recency window contains only 4- and 5-star reviews.
The review base skews heavily toward water damage — pipe bursts, hurricane cleanup, and sewage backups dominate. Only a handful of reviews specifically mention mold remediation as the primary service. This makes sense for a restoration company where mold work typically follows a water event. The Broadway United Methodist Church hurricane cleanup generated a cluster of five reviews from church members in October 2025, all 5-star, which slightly inflates the recent review density. Jeffrey Christenson's 5-star mold review includes a specific complaint about difficulty obtaining the remediation report — a signal worth watching even in an otherwise spotless review record.
Rey/Reynaldo/Ray (project manager/estimator — consistently positive, praised for response speed, communication, and insurance coordination). Mariana/Marianne (field technician — consistently positive, praised for explaining the process and quality of work). Smith (field technician — consistently positive, praised for mitigation work). Ryan Richardson (project manager/reconstruction — consistently positive, praised for honesty and not upselling). Wyatt (field technician — positive, praised for communication). Ernesto (field technician — positive, praised for water mitigation work). Elias (field technician — positive, praised for equipment handling and professionalism). Magaly/Magalis (field technician — positive). Dee (office coordinator — positive, praised for scheduling and coordinating remote owners). Andres (field technician — positive, praised for communication and cleanup). Eduardo (field technician — positive, praised for reconstructions and mold work). Victor (project coordinator — positive, praised for communication via text and email). Yuka/Yuca (field technician — positive). Kaina (field technician — positive). Gabriel (field technician — positive). Julio (field technician — positive). Maribel Varela (field technician — positive, praised for inspection work). Abraham (field technician — positive). David (field technician — positive). Darian (field technician — positive, praised for on-site management).
Ask for Rey for the initial assessment and Mariana's crew for hands-on mitigation work. Since they do both testing and remediation, bring an independent mold test if you want to verify the scope. Request a written timeline for receiving your post-remediation report before work starts — at least one reviewer had trouble getting that document. The review record is clean and the named-staff consistency across reviews suggests low turnover, which is a good sign for a franchise operation.
Keep in mind
- They do both mold testing and mold remediation. When the same company diagnoses and fixes the problem, get an independent test to confirm the scope before signing off on remediation work.
- This is a SERVPRO franchise, not an independent local company. National franchise operations can change in staffing and local management even when current reviews are positive.
- Most of their review volume and website emphasis is on water damage restoration. Mold remediation is a secondary service — ask how many standalone mold jobs they do per month versus water-damage-triggered mold work.
- One 5-star reviewer who used them for mold remediation noted the work was good but getting the mold remediation report sent to him was very difficult. Ask upfront when you will receive your post-remediation documentation.
- Their claimed service area is large, stretching from Oviedo to Bithlo to Lake Nona. Confirm response times for your specific neighborhood before committing.